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Billing Specialist/Loan Processor Resume Example

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BILLING SPECIALIST/LOAN PROCESSOR
Summary

Determined Specialist proudly offering numerous years' experience in payment scheduling, conducting reviews of credit histories and assisting customers. A valuable employee observant of all data confidentiality rules and regulations. Skilled in developing client relationships and observing credit procedures.

Skills
  • Billing practices
  • Billing processes
  • Invoicing and billing
  • Billing statement management
  • Billing and collections best practices
  • Invoices and billing
  • Billing arrangements
  • Billing discrepancy
  • Billing questions
  • Billing resolution management
  • Billing adjustments
  • Finalizing contracts
  • Processing documents
  • Cash Flow and Financial Analysis
  • Verifying information
  • Commercial Lending and Refinance
  • Complying with legal statutes
Experience
Billing Specialist/Loan ProcessorCompany Name | City, State | Feb 2013-Current
  • Revised orders, finalized invoices and created billing logs to oversee more than $500k in monthly accounts receivable for market locations.
  • Resolved variances in accounts and reconciled histories with bank statements.
  • Established, enforced and optimized billing policies and procedures to maximize revenue, streamline operations and minimize aging balances.
  • Loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices from vendors.
  • Processed and sent monthly invoices to customers on standard billing cycle, including adjustments, credit memos and corrections.
  • Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
  • Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
  • Prepared monthly and year-end closing statements, financial documents and invoices.
  • Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
Revenue Analyst Credit Cards Div.Company Name | City, State | Mar 2006-Feb 2013
  • Created receiving reports and updated vendor balance sheets to record credit card processing fees.
  • Maintained accounting ledgers by verifying and posting credit card transactions through loading system.
  • Prepared monthly and year-end closing statements, financial documents and invoices.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
  • Processed check requests and invoices for Store locations every month.
  • Expedited payments by verifying accuracy and currency of vendor information.
  • Eliminated billing inaccuracies by reconciling 1600 accounts daily.
  • Assisted customers with missing transaction questions, special secure pulls reports, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
  • Loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices from vendors.
  • Performed administrative tasks such as copying, scanning and mail sorting on daily basis.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
Temp Worker Company Name | City, State | Jun 2004-Mar 2006
  • Supported Entire Revenue Accounting Department by compiling paperwork and taking detailed meeting minutes when asked.
  • Answered calls from FC/Franchisees to create cases regarding billing/fee concerns.
  • Created agendas and communication materials for team meetings.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Learned ACS Sessions to support office needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Lead Customer Service RepresentativeCompany Name | City, State | May 1994-Sep 2003
  • Forecasted representative requirements and expected demand levels.
  • Directed inbound calls in phone queues to improve call flow.
  • Reduced call-time of inbound calls by recognizing and resolving systematic inefficiencies.
  • Answered customers' questions and addressed problems and complaints by phone, rectifying issues promptly.
  • Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
  • Managed key account service, providing exceptional support to foster loyalty and retention.
  • Worked with Management to address and resolve disciplinary issues and boost overall team success.
  • Assisted operators with handling calls and took over escalated concerns to provide skilled solutions.
  • Trained new employees on company customer service policies and service level standards.
  • Processed customer account changes.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
Education and Training
High School DiplomaDavid W. Carter | | City | 1992
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Resume Overview

School Attended

  • David W. Carter

Job Titles Held:

  • Billing Specialist/Loan Processor
  • Revenue Analyst Credit Cards Div.
  • Temp Worker
  • Lead Customer Service Representative

Degrees

  • High School Diploma

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