Billing Specialist/Loan Processor Resume Example
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BILLING SPECIALIST/LOAN PROCESSOR
Summary
Determined Specialist proudly offering numerous years' experience in payment scheduling, conducting reviews of credit histories and assisting customers. A valuable employee observant of all data confidentiality rules and regulations. Skilled in developing client relationships and observing credit procedures.
Skills
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Experience
Billing Specialist/Loan ProcessorVca Antech, Inc. | Tustin , CA | Feb 2013-Current
- Revised orders, finalized invoices and created billing logs to oversee more than $500k in monthly accounts receivable for market locations.
- Resolved variances in accounts and reconciled histories with bank statements.
- Established, enforced and optimized billing policies and procedures to maximize revenue, streamline operations and minimize aging balances.
- Loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices from vendors.
- Processed and sent monthly invoices to customers on standard billing cycle, including adjustments, credit memos and corrections.
- Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
- Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
Revenue Analyst Credit Cards Div.7-Eleven Inc. | City , STATE | Mar 2006-Feb 2013
- Created receiving reports and updated vendor balance sheets to record credit card processing fees.
- Maintained accounting ledgers by verifying and posting credit card transactions through loading system.
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
- Processed check requests and invoices for Store locations every month.
- Expedited payments by verifying accuracy and currency of vendor information.
- Eliminated billing inaccuracies by reconciling 1600 accounts daily.
- Assisted customers with missing transaction questions, special secure pulls reports, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
- Loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices from vendors.
- Performed administrative tasks such as copying, scanning and mail sorting on daily basis.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Earned reputation for good attendance and hard work.
Temp Worker 7-Eleven Inc. | City , STATE | Jun 2004-Mar 2006
- Supported Entire Revenue Accounting Department by compiling paperwork and taking detailed meeting minutes when asked.
- Answered calls from FC/Franchisees to create cases regarding billing/fee concerns.
- Created agendas and communication materials for team meetings.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers through phone conversations.
- Improved customer satisfaction by finding creative solutions to problems.
- Learned ACS Sessions to support office needs.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Lead Customer Service RepresentativeUSAA SPRINT | City , STATE | May 1994-Sep 2003
- Forecasted representative requirements and expected demand levels.
- Directed inbound calls in phone queues to improve call flow.
- Reduced call-time of inbound calls by recognizing and resolving systematic inefficiencies.
- Answered customers' questions and addressed problems and complaints by phone, rectifying issues promptly.
- Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
- Managed key account service, providing exceptional support to foster loyalty and retention.
- Worked with Management to address and resolve disciplinary issues and boost overall team success.
- Assisted operators with handling calls and took over escalated concerns to provide skilled solutions.
- Trained new employees on company customer service policies and service level standards.
- Processed customer account changes.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
Education and Training
High School DiplomaDavid W. Carter | | City | 1992
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Resume Overview
School Attended
- David W. Carter
Job Titles Held:
- Billing Specialist/Loan Processor
- Revenue Analyst Credit Cards Div.
- Temp Worker
- Lead Customer Service Representative
Degrees
- High School Diploma
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