billing specialist i resume example with 15 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Passionate and driven with specialized knowledge in payment processing and data analysis. I've excelled professionally by exceeding employee expectations, exceptional job performance, and taking a proactive approach to service. By exhibiting high competence, multi task orientation, exceptional communication and interpersonal skills propelled me to team lead, front desk lead, and repeat employee of the month. I possess over 11 years of high customer service in varying fields, over 4 years of exceptional team lead and a bachelor's of science.

  • Profit Manager Computer Proficiency, 65 wpm, 10 key
  • Teller Resource Phone System FOSSE, MARSHA
  • ICOMS, AAD, CSG Seasoned in Conflict Resolution
  • Salesforce, Invoice Processing, Large Cash/Check
  • Deposits expert, Microsoft office expert, problem solving, consultong
  • Sharp problem solver
  • Seasoned in conflict resolution
  • Strong organizational skills
  • Large cash/check deposits expert
  • Inventory control familiarity
  • Telephone inquiries specialist
  • Customer service expert

Managed call flow with up to 200 calls in queue per minute.Exceeded corporate target for customer satisfaction for 8 months in a row.Promoted to Front Desk Lead with Marriott. Consistently generated additional revenue through skilled sales techniques. Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Worked with company systems such as FOSSE, ICOMS, Salesforce and diligently completed all assigned tasks, working overtime as needed.

06/2014 to Current Billing Specialist I Amerisourcebergen Corporation - Corporate | , ,
  • Providing all financial, administrative and clerical services to ensure accuracy and efficiency of operations.
  • Product Upsells and sales.
  • Keep track and process accounts and incoming payments in compliance with company policy and procedures.
  • Performed day to day financial transactions including verifying, classifying, computing, posting and recording accounts receivable data.
  • Prepare and send out bills, invoices and direct drafts.
  • Verify discrepancies and resolve clients billing issues.
  • Answered multi line phones.
  • Maintained up-to-date knowledge of company policies regarding payments, returns and exchanges.
04/2013 to 06/2014 Asset Recovery Common Spirit | Kearney, NE,
  • Oversee repossession procedures.
  • Maintenance and organization of list of delinquent clients.
  • Locate customers using credit bureau information, background checks, loan documents and other paperwork or databases.
  • Call customers and clients using multiline phones.
  • Utilize computer systems to handle skip tracing.
  • Review terms of sale or loan documents.
  • Follow credit collection policies and procedures.
  • Ensure customer information is correct, including phone numbers and addresses.
  • Listen to customer's story to determine next steps.
  • Achieved high collections percentage with consultative, value-focused customer service approach.
09/2012 to 11/2013 Front Desk Lead Caterpillar | Victoria, TX,
  • Greet guests in a friendly and professional manner.
  • Engage each guest as a unique individual and listened attentively to their requests.
  • Perform accurate check-ins and check-outs of guests daily.
  • Answer multiline telephone in a timely and professional manner.
  • Make reservations over the phone and in person.
  • Run daily reports to check reservations for accuracy and identify any special requests.
  • Responsible for cash float throughout shift and ensuring it balances correctly at the end of shift.
  • Anticipate and address guest's service needs.
  • Listen to guest's complaints or concerns and resolve their issue in a timely manner.
  • Train new hires.
04/2006 to 11/2012 Project Team Lead Housing And Residence Life UNCC | City, STATE,
  • Lead groups ranging from 4-15 in the completion of work orders and projects.
  • Accomplished work requirements by orienting, training, assigning, scheduling, and coaching employees.
  • Meet work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements.
  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Worked under strict deadlines and responded to service requests and emergency call-outs.
Expected in 2010 to to Bachelors of Arts | Sociology University of NC at Charlotte, Charlotte, NC GPA:
Expected in to to Masters of Public Administration | Public Administration University of NC at Charlotte, Charlotte, NC GPA:

10 key, accounts receivable, administrative, billing, clerical, coaching, Conflict Resolution, credit, clients, customer-service, databases, financial, Invoice Processing, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Phone System, problem solving, client relations, Profit manager, quality control, recording, sales, scheduling, telephone, phone, 65 wpm,Cash handling, Professional and friendly, Multi-tasking

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Resume Overview

School Attended

  • University of NC at Charlotte
  • University of NC at Charlotte

Job Titles Held:

  • Billing Specialist I
  • Asset Recovery
  • Front Desk Lead
  • Project Team Lead


  • Bachelors of Arts
  • Masters of Public Administration

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