Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Passionate and driven with specialized knowledge in payment processing and data analysis. I've excelled professionally by exceeding employee expectations, exceptional job performance, and taking a proactive approach to service. By exhibiting high competence, multi task orientation, exceptional communication and interpersonal skills propelled me to team lead, front desk lead, and repeat employee of the month. I possess over 11 years of high customer service in varying fields, over 4 years of exceptional team lead and a bachelor's of science.
Managed call flow with up to 200 calls in queue per minute.Exceeded corporate target for customer satisfaction for 8 months in a row.Promoted to Front Desk Lead with Marriott. Consistently generated additional revenue through skilled sales techniques. Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Worked with company systems such as FOSSE, ICOMS, Salesforce anddiligently completed all assigned tasks, working overtime as needed.
10 key, accounts receivable, administrative, billing, clerical, coaching, Conflict Resolution, credit, clients, customer-service, databases, financial, Invoice Processing, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Phone System, problem solving, client relations, Profit manager, quality control, recording, sales, scheduling, telephone, phone, 65 wpm,Cash handling, Professional and friendly, Multi-tasking
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