LiveCareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Knowledgeable in managing accounts classified as Special Billing for EDI and Portal Billing customers. Proficient in areas of credit, collections and organizing accounting acquisitions while maintaining efficiency and high standards in customer service. Proficient in problem solving with flexibility of working independently and as a team. Proficient with excel, word office, oracle, SAP and confidentiality encryption.

Skills
  • Problem Investigation/ Error Revision
  • Negotiation / Conflict Resolution
  • Overdue Balance Detection
  • AR Aging Reports
  • Delinquent Account Notification
  • Risk Management
  • Performance Improvement Techniques
  • Billing Dispute Resolution
  • Invoice Documentation Management
  • Error Revision/ EDI
  • Billing and Invoicing / Portal Billing
  • Discrepancy Resolution
  • Purchase Orders
  • Customer Contact
  • Audit Procedures
  • Credit Term Computing
Experience
06/2017 to Current Billing Specialist Brenntag | Ogden, UT,
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Investigated and resolved issues to maintain billing accuracy.
  • Prepared manual billing data using related billing and service reports.
  • Collaborated with vendor and staff to gather data sources and expedite billing.
  • Liaised with internal teams to clear error reports.
05/2017 to Current Key Account Collector Skechers Usa Inc. | Laredo, TX,
  • Drive collection strategies to ensure the business meets its key performance indicators for revenue growth and collection target
  • Understand patterns of customer payments and make sure processes are customized to those patterns to ensure consistent cash flow from the customers
  • Escalation mechanisms are established so any collection and revenue metrics are not met they can be addressed by right people immediately
  • Help business in identifying the right solutions and tools to enable the overall collection and revenue strategies
  • Collaborate very closely with colleagues with well established communication channels to ensure as a team we deliver on the key business metrics of the company.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Located debtors by utilizing skip tracking and other strategies.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Collected $189k-$200k in aged credit card debt within [3 months].
  • Contacted debtors through email, telephone and mail contact to begin collections process.
  • Investigated and solved problems with payments, account updates and other concerns.
  • Evaluated customer accounts to determine adherence to repayment schedules.
  • Updated company's database daily with new details regarding collections and activity on delinquent accounts.
05/2011 to 11/2014 Account Billing- Collection Specialist Bristol Myers Squibb | Hackensack, NJ,
  • Instrumental in assisting with the tier suppliers pursuing mergers
  • Ensured accuracy of invoices and adherence to standard policies reflecting customer requirements
  • Prioritized business and information needs by working in conjunction with management
  • Increased cashflow by ensuring timely collection of monies owed to the corporation.
  • Worked with SAP, Oracle, EDI, vendors portal system to create and submit large numbers of client invoices each day.
  • Drafted reports, contacted customers and reconciled transactions after conducting research into inquiries.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
  • Worked with team members and leadership to identify and develop process improvements.
  • Collaborated with vendor and staff to gather data sources and expedite billing.
  • Reviewed invoicing reports to drive accurate completion and proper authorization.
  • Manipulated data in spreadsheets to reconcile with billing system information.
  • Oversaw and maintained accountability for demand management, new vendor onboarding, forecasting and requisition.
Education and Training
Expected in 06/2010 Associate Degree | Accounting Everest University, Brandon, FL GPA:
Expected in Bachelor Degree | International Business Science Everest University, Brandon, FL GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume scorecould be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

resume Strength

    Resume Overview

    School Attended

    • Everest University
    • Everest University

    Job Titles Held:

    • Billing Specialist
    • Key Account Collector
    • Account Billing- Collection Specialist

    Degrees

    • Associate Degree
    • Bachelor Degree

    By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

    *As seen in:As seen in: