, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Knowledgeable in managing accounts classified as Special Billing for EDI and Portal Billing customers. Proficient in areas of credit, collections and organizing accounting acquisitions while maintaining efficiency and high standards in customer service. Proficient in problem solving with flexibility of working independently and as a team. Proficient with excel, word office, oracle, SAP and confidentiality encryption.
Skills
Problem Investigation/ Error Revision
Negotiation / Conflict Resolution
Overdue Balance Detection
AR Aging Reports
Delinquent Account Notification
Risk Management
Performance Improvement Techniques
Billing Dispute Resolution
Invoice Documentation Management
Error Revision/ EDI
Billing and Invoicing / Portal Billing
Discrepancy Resolution
Purchase Orders
Customer Contact
Audit Procedures
Credit Term Computing
Experience
06/2017 to CurrentBilling SpecialistBrenntag | Ogden, UT,
Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Processed and sent invoices, adjustments and credit memos to customers.
Performed data import, scanning or manual keying processes to verify invoice accuracy.
Investigated and resolved issues to maintain billing accuracy.
Prepared manual billing data using related billing and service reports.
Collaborated with vendor and staff to gather data sources and expedite billing.
Liaised with internal teams to clear error reports.
05/2017 to CurrentKey Account CollectorSkechers Usa Inc. | Laredo, TX,
Drive collection strategies to ensure the business meets its key performance indicators for revenue growth and collection target
Understand patterns of customer payments and make sure processes are customized to those patterns to ensure consistent cash flow from the customers
Escalation mechanisms are established so any collection and revenue metrics are not met they can be addressed by right people immediately
Help business in identifying the right solutions and tools to enable the overall collection and revenue strategies
Collaborate very closely with colleagues with well established communication channels to ensure as a team we deliver on the key business metrics of the company.
Met demands of busy collections group by performing high volume of daily calls.
Located debtors by utilizing skip tracking and other strategies.
Overcame objections by applying advanced training and persuasion techniques.
Collected $189k-$200k in aged credit card debt within [3 months].
Contacted debtors through email, telephone and mail contact to begin collections process.
Investigated and solved problems with payments, account updates and other concerns.
Evaluated customer accounts to determine adherence to repayment schedules.
Updated company's database daily with new details regarding collections and activity on delinquent accounts.
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