billing specialist resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I've excelled professionally by exceeding employee expectations, high performance, and taken a proactive approach to customer service. Exhibiting high competence, multi task orientation, exceptional communication and interpersonal skills propelled me to team lead, front desk lead, and repeat employee of the month. I possess over 11 years of high customer service in varying fields and over 4 years of exceptional team lead and management.

Core Strengths

Profit Manager, Teller Resource Phone System, ICOMS, AAD, Salesforce, CSG, Microsoft Office, FOSSE, MARSHA

Ability to type 65 wpm

  • Strong organizational skills,Seasoned in conflict resolution, Energetic work attitude, Large cash/check deposits expert, Invoice processing, Adaptive team player, Opening/closing procedures

Customer Assistance

  • Worked with company systems such as Salesforce and diligently completed all assigned tasks, working overtime as needed.
  • Quality Communication
  • Average daily call volume of 60+ which result in a average customer service ratings of 4.5 out of 5.0
  • Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding hotel operations, product, promotions and orders.
Work Experience
06/2014 to Current
Billing Specialist Acco Engineering Systems El Segundo, CA,
  • Providing all financial, administrative and clerical services to ensure accuracy and efficiency of operations.
  • Daily processing payments, monitoring claims, cases, and issue tracks.
  • Securing revenue by promoting customer payment arrangements, recurring payments, and insisting on active personal monitoring of accounts.
  • Regularly sought opportunities to up sell and add on additional merchandise.
06/2013 to 06/2014
Asset Recovery American Lending Solutions City, STATE,
  • Utilized available sources to regularly locate and retain vendor assets
  • Kept abreast of rapidly evolving technology.
  • Performed investigations by means, including searching public sector databases, finance records, as well as advance Internet searching.
09/2012 to 06/2013
Guest Service Representative/Lead SpringHill Suites Airport By Marriott City, STATE,
  • Performed shift opening duties, including counting cash drawers and checking servers for proper functioning.
  • Took special orders in person and over the phone to generate hundreds in additional revenue.
  • Responsible for guest check in and departures, posting guest room and meeting room charges.
  • Replenished market shelves with items from the stockroom.
  • Training new hires.
  • Verifying that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness.
04/2006 to 06/2012
Student Assistant/Team Leader Housing And Residence Life City, STATE,
  • Lead groups ranging from 4-15 in the completion of work orders and projects.
  • Assisted as the liason for project coordinator
  • Headed the planning and executing of several maintenance projects.
  • Supervised by training and delegating responsibilities to my team.
Educational Background
Expected in May 2010 to to
Bachelor of Arts: Sociology and Exercise Science
University of NC - Charlotte, NC

Coursework in Data analyst and Communications

Expected in to to
Master Courses: related works including-Human Resource Management and Organizational Management: Public Administration
University of NC at Charlotte - Charlotte, NC

Coursework in Public Administration and Organizational Development

Additional Information
  • Community Service Participated in the gutting and cleaning of two homes damaged from the Katrina devastation Volunteered at Charlottes' Mayor's Coalition to help register Mayor's throughout NC Honors and Awards Alpha Kappa Delta International Sociological Honor Society
  • If you are looking for a capable and ardent individual to add to your outstanding staff, I am your choice. I embody the qualities your company is looking for and I ask that you consider my resume for any upcoming interviews. I can be reached at (555) 432-1000 or email me at I look forward to hearing from you. Sincerely, JessicaL. Claire Financial Manager Prospect

Cash handling, Professional and friendly, Multi-tasking, Computer proficiency, Needs assessment

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Resume Overview

School Attended

  • University of NC
  • University of NC at Charlotte

Job Titles Held:

  • Billing Specialist
  • Asset Recovery
  • Guest Service Representative/Lead
  • Student Assistant/Team Leader


  • Bachelor of Arts
  • Master Courses: related works including-Human Resource Management and Organizational Management

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