To maximize my multiple layers of skills including but not limited to: outstanding communication, patience, multi-tasking, eagerness to learn, and organizational abilities in a fast paced environment.
Skills
Customer Contact
Relationship Building
Billing and Invoicing
Account Posting
Financial Documentation
Decision Making
Word Processing
Job Billing
Microsoft Office
Deadline Adherence
Experience
BIlling Specialist and Tech , 06/2020 to Current The Edgewater – Madison, WI,
Contacted insurance providers to verify insurance information and obtain billing authorization.
Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Performed data import, scanning or manual keying processes to verify invoice accuracy.
Investigated and resolved issues to maintain billing accuracy.
Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
Established, enforced and optimized billing procedures to streamline operations and minimize aging balances.
Scheduled patients and updated insurance, payment history and personal information.
Processed refunds on credit balances to maintain positive account relationships.
Reviewed and interpreted insurance explanation of benefits statements and applied to patient accounts.
Accurately and concisely documented notes in patient files in adherence with HIPAA regulations.
Researched reimbursement and appeals to quickly and effectively resolve claims.
Contacted customers to obtain and submit payments.
Assessed and resolved variances in accounts, databases and bills.
Researched claim denials, identified causes and resolved issues to promote prompt insurance payment.
Administered queries, resolving reconciled items for unbilled accounts.
Identified and posted accounts receivable payments to appropriate accounts.
Verified insurance eligibility for patients by calling appropriate parties.
Collected and entered claim information with great attention to detail.
Coded invoices properly based upon patient services and medical records.
Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
Sent meticulous and accurate bills to collect payment from customers according to company protocol.
Provided excellent patient support and care to patients and families.
Adhered to all safety and infection control precautions and regulations.
Supported healthcare teams in consistently delivering timely and quality care according to company standards.
Monitored medical supply inventory to ensure consistent availability of critical items.
Observed pupils, visual acuteness, and extra-ocular movements to check patient status.
Prepared patients and administered basic eye exam tests.
Sent patient prescriptions to pharmacies and scheduled future appointments.
Wrote, edited and filed patient medical records, maintaining confidentiality.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Communicated with patients by phone and via written correspondence.
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Answered appointment calls to streamline office operations.
Consolidated Biller, 12/2016 to 03/2020 American Senior Communities – City, STATE,
Trained as specialty biller, responsibilities include:.
Processing and receiving invoices for 76 Nursing homes.
Data entry.
Monthly therapy project.
Insurance Aging- Calling insurance companies that have either over paid or have not paid and resolving the issues timely.
Submitting appeals to get proper payment as well.
Using several different complex computer programs.
Accomplishing tasks before deadline.
Teamwork- Helping others in down time.
Email and Phone communication with a variety of departments and hundreds of people.
Posting Large Sums of Cash (Over $1,000,000 a month).
Cross trained to do Discharge Billing.
Jr. Clinic Manager and Wellness Coordinator, 12/2012 to 12/2014 Massage Envy Spa – City, STATE,
Scheduled clients for massage and facials.
Focusing on good morale.
Worked with complex scheduling computer system (Millennium).
Opening clinic.
Cash counts and deposits.
Payroll.
Reminder calls for appointments.
Pulling confidential client files.
In charge of sales training.
Contacting clients regarding past due membership payments.
Inventory and purchase orders.
Assisted with staff scheduling.
Individual and group interviews.
Creating positive outcomes with dissatisfied clients and obtaining good customer service.
Maintained cleanliness of the clinic.
Communications both verbal and via email with owner and clinic manager.
Selling memberships.
Attending special events.
Assisted with disciplinary actions when needed.
Attended advanced management trainings.
Esthetician, 12/2010 to 12/2014 Massage Envy Spa – City, STATE,
Providing facials.
Educating and informing clients on retail product offerings.
Analyzing and detecting skin problems.
Maintaining a clean and professional work environment.
Lead trainer - Attend quarterly continued education.
Customer Service.
Filling out medical history after each service.
Following protocols for client safety.
Education and Training
High School Diploma: , Expected in 01/2009 Huntington North High School - Huntington, IN GPA:
Masters of Cosmetology: , Expected in 01/2010 - Fort Wayne, IN GPA: 900 hours of hands on training and educational hours covering basic anatomy, and additional studies
40 hours of advanced make-up training including working with models and completing a formal photo shoot
Graduated and obtained Esthetician license in the Summer of
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