Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

To maximize my multiple layers of skills including but not limited to: outstanding communication, patience, multi-tasking, eagerness to learn, and organizational abilities in a fast paced environment.

  • Customer Contact
  • Relationship Building
  • Billing and Invoicing
  • Account Posting
  • Financial Documentation
  • Decision Making
  • Word Processing
  • Job Billing
  • Microsoft Office
  • Deadline Adherence
BIlling Specialist and Tech , 06/2020 to Current
The EdgewaterMadison, WI,
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Investigated and resolved issues to maintain billing accuracy.
  • Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
  • Established, enforced and optimized billing procedures to streamline operations and minimize aging balances.
  • Scheduled patients and updated insurance, payment history and personal information.
  • Processed refunds on credit balances to maintain positive account relationships.
  • Reviewed and interpreted insurance explanation of benefits statements and applied to patient accounts.
  • Accurately and concisely documented notes in patient files in adherence with HIPAA regulations.
  • Researched reimbursement and appeals to quickly and effectively resolve claims.
  • Contacted customers to obtain and submit payments.
  • Assessed and resolved variances in accounts, databases and bills.
  • Researched claim denials, identified causes and resolved issues to promote prompt insurance payment.
  • Administered queries, resolving reconciled items for unbilled accounts.
  • Identified and posted accounts receivable payments to appropriate accounts.
  • Verified insurance eligibility for patients by calling appropriate parties.
  • Collected and entered claim information with great attention to detail.
  • Coded invoices properly based upon patient services and medical records.
  • Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
  • Sent meticulous and accurate bills to collect payment from customers according to company protocol.
  • Provided excellent patient support and care to patients and families.
  • Adhered to all safety and infection control precautions and regulations.
  • Supported healthcare teams in consistently delivering timely and quality care according to company standards.
  • Monitored medical supply inventory to ensure consistent availability of critical items.
  • Observed pupils, visual acuteness, and extra-ocular movements to check patient status.
  • Prepared patients and administered basic eye exam tests.
  • Sent patient prescriptions to pharmacies and scheduled future appointments.
  • Wrote, edited and filed patient medical records, maintaining confidentiality.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Communicated with patients by phone and via written correspondence.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Answered appointment calls to streamline office operations.
Consolidated Biller, 12/2016 to 03/2020
American Senior CommunitiesCity, STATE,
  • Trained as specialty biller, responsibilities include:.
  • Processing and receiving invoices for 76 Nursing homes.
  • Data entry.
  • Monthly therapy project.
  • Insurance Aging- Calling insurance companies that have either over paid or have not paid and resolving the issues timely.
  • Submitting appeals to get proper payment as well.
  • Using several different complex computer programs.
  • Accomplishing tasks before deadline.
  • Teamwork- Helping others in down time.
  • Email and Phone communication with a variety of departments and hundreds of people.
  • Posting Large Sums of Cash (Over $1,000,000 a month).
  • Cross trained to do Discharge Billing.
Jr. Clinic Manager and Wellness Coordinator, 12/2012 to 12/2014
Massage Envy SpaCity, STATE,
  • Scheduled clients for massage and facials.
  • Focusing on good morale.
  • Worked with complex scheduling computer system (Millennium).
  • Opening clinic.
  • Cash counts and deposits.
  • Payroll.
  • Reminder calls for appointments.
  • Pulling confidential client files.
  • In charge of sales training.
  • Contacting clients regarding past due membership payments.
  • Inventory and purchase orders.
  • Assisted with staff scheduling.
  • Individual and group interviews.
  • Creating positive outcomes with dissatisfied clients and obtaining good customer service.
  • Maintained cleanliness of the clinic.
  • Communications both verbal and via email with owner and clinic manager.
  • Selling memberships.
  • Attending special events.
  • Assisted with disciplinary actions when needed.
  • Attended advanced management trainings.
Esthetician, 12/2010 to 12/2014
Massage Envy SpaCity, STATE,
  • Providing facials.
  • Educating and informing clients on retail product offerings.
  • Analyzing and detecting skin problems.
  • Maintaining a clean and professional work environment.
  • Lead trainer - Attend quarterly continued education.
  • Customer Service.
  • Filling out medical history after each service.
  • Following protocols for client safety.
Education and Training
High School Diploma: , Expected in 01/2009
Huntington North High School - Huntington, IN
Masters of Cosmetology: , Expected in 01/2010
- Fort Wayne, IN
900 hours of hands on training and educational hours covering basic anatomy, and additional studies 40 hours of advanced make-up training including working with models and completing a formal photo shoot Graduated and obtained Esthetician license in the Summer of

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School Attended

  • Huntington North High School

Job Titles Held:

  • BIlling Specialist and Tech
  • Consolidated Biller
  • Jr. Clinic Manager and Wellness Coordinator
  • Esthetician


  • High School Diploma
  • Masters of Cosmetology

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