Billing Specialist Administrative Assistant Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented, with focus on deadlines and skilled in handling medical billing without errors. Confident Medical Biller knowledgeable in data confidentiality and privacy practices when reviewing patient information. Exceptional customer service, skilled in processing POS system transactions, de-escalation, and problem solving. Compassionate Rehabilitation Technician/Care Giver who possesses a gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in training for optimal independence. Collaborative team player with strong interpersonal skills. Available 40 hours per week, with a reliable vehicle.

  • Billing Data Verification & Entry
  • Payment Reconciliation
  • Services Rendered Documentation
  • Account Posting
  • Error Revision & Discrepancy Resolution
  • Research and Analytical Skills
  • Report Preparation
  • Meticulous Attention to Detail
  • Multitasking and Time Management
  • Multi-Line Telephone Systems & Office Equipment Operation
  • Appointment Coordination & Schedule Management
  • Care Taking/Independence Training
  • Exceptional Customer Service
  • Disturbance Handling
  • Accurate Documentation
  • Attentive to People
  • Social Perceptiveness
  • Caring Companionship
  • Self-motivated professional
Work History
08/2010 to Current
Billing Specialist, Administrative Assistant Burger King Corporation Tullahoma, TN,
  • Costed and submitted weekly billings through Idaho Medicaid, and Blue Cross. Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Applied more than 200 payments per week.
  • Worked effectively with medical payers such as Medicaid and commercial insurances to obtain timely and accurate payments.
  • Developed and updated spreadsheets and databases to track, analyze and report current and past due billings.
  • Worked with Book Keeper to properly apply customer remittances.
  • Created detailed expense reports for monthly expenditures.
  • Answered multi-line phone system, routing calls, and delivering messages to staff.
  • Acted as first point of contact and greeted incoming clients and community members professionally; assisted staff, clients and the community with questions and concerns, providing friendly and knowledgeable information.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Scheduled office meetings and client appointments.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Confirmed appointments, communicated with clients and updated client records.
  • Executed record filing system to improve document organization and management.
  • Generated reports, typed letters and created spreadsheets in Word and Excel, according to supervisor needs.
  • Scheduled and maintained client Medicaid reimbursed transportation.
  • Scheduled "make-up" days for clients when they were absent, or after a holiday.
  • Realigned client and staff schedules to factor in changing conditions such as absences, staff changes and client needs.
  • Optimized organizational processes by effectively managing crew schedules.
  • Monitored and optimized inventory, and reordered materials as required.
  • Composed grant proposals and fundraising newsletters to raise capital for non-profit organizations.
  • Planned and organized special events, solicited corporate sponsorships and set up matching gift donations to reach financial targets.
  • Cultivated impactful social media presence on Facebook, offering content relating to current events within the company, fundraising and community appreciation.
  • Planned and implemented fundraising events.
  • Researched and identified potential donors.
  • Trained adults with disabilities independent living skills, such as: personal hygiene, budgeting, shopping, cooking, cleaning, social skills, etc.
02/2008 to 07/2010
Cashier Firstsource Solutions Saint Joseph, MI,
  • Opened the store or closed the store, depending on the shift.
  • Helped customers locate items and complete purchase.
  • Maintained cash drawer of $500.00 or more per shift.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Replenished merchandise and organized shelves for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained and cleaned the convenience store, parking lot and marina area.
03/2006 to 01/2008
Customer Service Representative Acme Manufacturing Company City, STATE,
  • Answered multi-line phone system promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used the company's recommended troubleshooting resolution techniques to evaluate technical problems and find appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Performed cash, card and check transactions to complete customer purchases.
09/2001 to 03/2006
Financial Care Representative T-Mobile City, STATE,
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Used scripted and unscripted conversation prompts to convey current account information and obtain payments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Achieved performance goals on consistent basis.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.
  • Maintained high volume of calls to meet demands of busy group.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Used skip tracing and other techniques to locate debtors.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
Expected in 08/2001
High School Diploma:
Skyview High School - Thornton, CO,

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Resume Overview

School Attended
  • Skyview High School
Job Titles Held:
  • Billing Specialist, Administrative Assistant
  • Cashier
  • Customer Service Representative
  • Financial Care Representative
  • High School Diploma