billing specialist resume example with 17 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Billing Dispute Resolution
Accounts Receivable Expertise
Invoicing Proficiency
Fiscal Reporting
Medical Billing and Collections
Verbal and Written Communication
Charges and Rates Documentation
Job Billing
Claims Processing
Relationship Building
Discrepancy Resolution
Customer Contact
Itemized Statement Preparation
Billing and Invoicing
Error Revision
Coding Proficiency
Invoice Documentation Management
Microsoft Office
Conflict Resolution
Education and Training
Calvary Christian AcademyCamden, DE, Expected in ā āHigh School Diploma: - GPA:
Experience
Careone - Billing Specialist Cresskill, NJ, 09/2013 - Current
Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Investigated and resolved issues to maintain billing accuracy.
Managed numerous client accounts to track and collect money owed.
Input payment history and other financial data to keep customer accounts up-to-date in system.
Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
Performed data import, scanning or manual keying processes to verify invoice accuracy.
Answered customer questions to maintain high satisfaction levels.
Performed insurance verification, pre-certification and pre-authorization.
Checked claims coding for accuracy with ICD-10 standards.
Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
Erickson Living - Front Desk Receptionist Novi, MI, 09/2013 - Current
Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Explained policies and procedures to visitors.
Signed for packages, recorded deliveries and distributed to personnel.
Input customer data into reservation systems and updated to reflect room changes.
Preserved office security by following safety procedures and controlling access via reception desk.
Drafted professional business documents, spreadsheets and correspondence.
Scheduled appointments and maintained and updated appointment calendars.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received incoming calls and coordinated with staff to fulfill customer requests.
Greeted visitors to provide information and direct to appropriate personnel.
Protected clients' rights by maintaining confidentiality of personal and financial information.
Transmitted information or documents to customers through email, mailings or facsimile machine.
Investigated and analyzed client complaints to identify and resolve issues.
Transcribed tapes and notes from meetings into prescribed formats.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Reviewed files and records to obtain information and respond to requests.
Used judgment and initiative in handling confidential matters and requests.
Coded and entered daily invoices with in-house accounting software.
Implemented and maintained company protocols to facilitate smooth daily activities.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Resolved customer inquiries and complaints requiring management-level escalation.
Delegated work to staff, setting priorities and goals.
Recruited and trained new employees to meet job requirements.
Reviewed completed work to verify consistency, quality and conformance.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
First Financial Corporation Indiana - Teller Supervisor Mahomet, IL, 05/2006 - 09/2013
Managed and balanced cash vault, audits and general ledger accounts.
Supplied tellers with coin and currency.
Verified transactions involving cashier's checks, money orders and account transfers.
Met or exceeded sales goals by promoting bank products and services in customer interactions.
Maintained optimal financial controls by securing funds and making accurate transactions.
Verified amounts and integrity of every check or funds transfer.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Balanced daily cash deposits and vault inventory with zero error rate.
Identified transaction errors when debits and credits did not balance.
Received and counted daily inventories of cash, drafts and checks.
Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Transmitted orders to supply cash to meet daily needs.
Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
Built and maintained working relationships with peers and upper management.
Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures.
Helped tellers and relationship managers by resolving customer concerns and securely handling large transactions.
Drove daily operations through cash drawer balancing, counterfeit currency identification and vault cash management.
Created teller team schedules to maintain adequate staffing.
Reviewed and approved transactions above limits and authority levels of teller staff.
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