billing specialist resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Precise and engaging Billing Specialist executes flawless invoicing for products and services. Consistent high-achiever leverages computerized invoicing tools to streamline processes. Dedicated to employing innovative and traditional practices to collect past-due receivables.

Thorough Billing Specialist offers account management, account reconciliation and invoicing expertise coupled with outstanding time management and data entry capabilities. Focused and meticulous professional with 20 years of comprehensive experience developing and sending bills to customers for services. Solid grasp of MS Office and ER software.

  • Accounts Receivable Expertise
  • Medical Billing and Collections
  • Medical Transport Billing
  • Billing Dispute Resolution
  • Claims Processing
  • Invoicing Proficiency
  • Account Posting
  • Billing Data Verification
  • Adding, Calculating and Billing Machines
  • Check Inspection and Validation
  • Error Revision
  • Discrepancy Resolution
  • Signature Verification
  • Itemized Statement Preparation
  • Customer Contact
  • Stop Payments
  • Purchase Orders
  • Fee and Charge Computation
  • Categorizing and Classification
  • Statement Distribution
  • Billing and Invoicing
  • Equipment Monitoring and Troubleshooting
  • Services Rendered Documentation
  • Relationship Building
  • Expense Tracking
  • Verbal and Written Communication
  • Cost Tracking
  • Discount Calculation
  • Bank Machine Operation
  • Conflict Resolution
  • Coding Proficiency
  • Spreadsheet Tracking
Billing Specialist, 11/2021 - Current
Axis Professional Labs, Llc Farmers Branch, TX,
  • Scheduled patients and updated insurance, payment history and personal information.
  • Processed refunds on credit balances to maintain positive account relationships.
  • Added current information to accounts, including demographic, personal and payment details.
  • Applied billing adjustments to resolve discrepancies in account receivable journals.
  • Solved issues with well-organized and professional approach.
  • Input data into digital system for recordkeeping.
  • Reviewed and interpreted insurance explanation of benefits statements and applied to patient accounts.
  • Communicated with credit, collections, customer service and operations department members to assist with and remedy billing issues.
  • Contacted customers to obtain and submit payments.
  • Evaluated accounts for payment compliance and contacted customers.
  • Reviewed accounts for outstanding balances and collected monies on unpaid bills.
  • Responded to questions and concerns regarding bill balances with knowledgeable and personable support.
  • Maintained confidentiality on all patient record data.
  • Obtained prompt payments for open bills by interacting with appropriate parties.
  • Identified and posted accounts receivable payments to appropriate accounts.
Customer Service Representative, 07/2019 - 06/2021
Pfizer Bronx, NY,
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Audited customer account information to identify issues and develop solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Answered incoming telephone calls to provide store, products, and services information.
  • Made outbound calls to obtain account information.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Explained benefits, features and recommendations to maximize client retention.
  • Improved customer service wait times to mitigate complaints.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Trained new employees on procedures and policies to maximize team performance.
  • Upheld privacy and security requirements for customer information.
  • Set up and activated customer accounts.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
Insurance Claims Adjuster, 08/2010 - 08/2018
Humana City, STATE,
  • Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
Education and Training
: Business Administration, Expected in
Brown Mackie College - Dallas - Louisville, KY
Status -

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Resume Overview

School Attended

  • Brown Mackie College - Dallas

Job Titles Held:

  • Billing Specialist
  • Customer Service Representative
  • Insurance Claims Adjuster


  • Some College (No Degree)

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