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Billing Specialist Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Accomplished Billing Specialist offering well-honed account management experience. Leverages excellent organizational and problem-solving skills to maintain billing and increase account collections. Skilled in maintaining precise records and building relationships with clients.

Skills
  • Invoicing proficiency
  • Accounts receivable expertise
  • Fiscal reporting
  • Billing dispute resolution
  • Audit procedures
  • Account collections
  • Manual processing
  • Quality control
  • Internal controls
  • Check processing
  • Payroll liabilities
  • Account updating
  • Customer relations
  • Payment transactions
  • Year-end reporting
  • Debt management
  • Quickbooks expertise
  • A/P and A/R proficiency
  • Discrepancy reconciliation
  • Billing statement management
  • Mail sorting
  • Bill payment
Experience
01/2013 to Current Billing Specialist Api Group Corporation | Mobile, AL,
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Investigated and resolved issues to maintain billing accuracy.
  • Established, enforced and optimized billing procedures to streamline operations and minimize aging balances.
  • Contacted vendors to follow up on late invoices.
  • Processed refunds on credit balances to maintain positive account relationships.
  • Added current information to accounts, including demographic, personal and payment details.
  • Applied billing adjustments to resolve discrepancies in account receivable journals.
  • Solved issues with well-organized and professional approach.
  • Input data into digital system for recordkeeping.
  • Contacted customers to obtain and submit payments.
  • Obtained prompt payments for open bills by interacting with appropriate parties.
  • Identified and posted accounts receivable payments to appropriate accounts.
  • Worked with Quickbooks, ARI, and Biller Genie to create and submit large numbers of client invoices each day.
08/2011 to 01/2013 House Cleaner Maidpro | Columbia, MO,
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Cleaned homes following specific and detailed protocols and requests.
  • Coordinated home cleaning schedule based on client availability and realistic time constraints.
  • Communicated and marketed services by networking, referrals and promotion.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Reduced average cleaning time per room by implementing fewest steps system.
10/2010 to 07/2011 Front Desk Agent B.F. Saul Company Hospitality | Mclean, VA,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Responded to inquiries and room requests made online, by phone or email.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Facilitated front desk operations for busy high-volume hotel.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
  • Supervised daily operations of hotel front desk in absence of manager.
  • Informed travelers of hotel security features and offered details regarding safety processes and procedures.
  • Aided other hotel personnel in various capacities, including handling purchases at gift shop during peak periods.
04/2005 to 10/2010 Front Desk Manager Concord Hospitality | Houston, TX,
  • Oversaw cash and credit card payment transactions at the front desk.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Managed tasks and responsibilities for front office employees when the team was understaffed.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Anticipated guests' needs ahead of time and responded to requests efficiently.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Monitored reservations to track incoming parties and special events.
  • Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Balanced hotel accounts at end of each shift.
  • Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
  • Facilitated front desk operations for busy high-volume hotel.
  • Adhered to company security and check-in policies and procedures and reported suspicious activity to general manager.
  • Trained front office personnel in fire, life, and other emergency procedures.
  • Provided concierge services for guests as needed.
  • Completed financial audits on scheduled basis.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Responded to guest reviews on TripAdvisor, Booking.com, and other websites typically within 48 hours.
  • Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Created and optimized employee schedules for shift coverage.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Secured guest valuables in main safe or individual boxes.
Education and Training
Expected in 06/2004 High School Diploma | Medina High School, Medina, OH GPA:
Expected in 06/2004 High School Diploma | Medina County Career Center, Medina, OH GPA:

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Resume Strength

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  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Medina High School
  • Medina County Career Center
Job Titles Held:
  • Billing Specialist
  • House Cleaner
  • Front Desk Agent
  • Front Desk Manager
Degrees
  • High School Diploma
  • High School Diploma

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