Billing Specialist Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Accomplished Billing Specialist offering well-honed account management experience. Leverages excellent organizational and problem-solving skills to maintain billing and increase account collections. Skilled in maintaining precise records and building relationships with clients.

  • Invoicing proficiency
  • Accounts receivable expertise
  • Fiscal reporting
  • Billing dispute resolution
  • Audit procedures
  • Account collections
  • Manual processing
  • Quality control
  • Internal controls
  • Check processing
  • Payroll liabilities
  • Account updating
  • Customer relations
  • Payment transactions
  • Year-end reporting
  • Debt management
  • Quickbooks expertise
  • A/P and A/R proficiency
  • Discrepancy reconciliation
  • Billing statement management
  • Mail sorting
  • Bill payment
01/2013 to Current Billing Specialist Api Group Corporation | Mobile, AL,
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Investigated and resolved issues to maintain billing accuracy.
  • Established, enforced and optimized billing procedures to streamline operations and minimize aging balances.
  • Contacted vendors to follow up on late invoices.
  • Processed refunds on credit balances to maintain positive account relationships.
  • Added current information to accounts, including demographic, personal and payment details.
  • Applied billing adjustments to resolve discrepancies in account receivable journals.
  • Solved issues with well-organized and professional approach.
  • Input data into digital system for recordkeeping.
  • Contacted customers to obtain and submit payments.
  • Obtained prompt payments for open bills by interacting with appropriate parties.
  • Identified and posted accounts receivable payments to appropriate accounts.
  • Worked with Quickbooks, ARI, and Biller Genie to create and submit large numbers of client invoices each day.
08/2011 to 01/2013 House Cleaner Maidpro | Columbia, MO,
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Cleaned homes following specific and detailed protocols and requests.
  • Coordinated home cleaning schedule based on client availability and realistic time constraints.
  • Communicated and marketed services by networking, referrals and promotion.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Reduced average cleaning time per room by implementing fewest steps system.
10/2010 to 07/2011 Front Desk Agent B.F. Saul Company Hospitality | Mclean, VA,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Responded to inquiries and room requests made online, by phone or email.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Facilitated front desk operations for busy high-volume hotel.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
  • Supervised daily operations of hotel front desk in absence of manager.
  • Informed travelers of hotel security features and offered details regarding safety processes and procedures.
  • Aided other hotel personnel in various capacities, including handling purchases at gift shop during peak periods.
04/2005 to 10/2010 Front Desk Manager Concord Hospitality | Houston, TX,
  • Oversaw cash and credit card payment transactions at the front desk.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Managed tasks and responsibilities for front office employees when the team was understaffed.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Anticipated guests' needs ahead of time and responded to requests efficiently.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Monitored reservations to track incoming parties and special events.
  • Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Balanced hotel accounts at end of each shift.
  • Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
  • Facilitated front desk operations for busy high-volume hotel.
  • Adhered to company security and check-in policies and procedures and reported suspicious activity to general manager.
  • Trained front office personnel in fire, life, and other emergency procedures.
  • Provided concierge services for guests as needed.
  • Completed financial audits on scheduled basis.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Responded to guest reviews on TripAdvisor,, and other websites typically within 48 hours.
  • Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Created and optimized employee schedules for shift coverage.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Secured guest valuables in main safe or individual boxes.
Education and Training
Expected in 06/2004 High School Diploma | Medina High School, Medina, OH GPA:
Expected in 06/2004 High School Diploma | Medina County Career Center, Medina, OH GPA:

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


Resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Medina High School
  • Medina County Career Center
Job Titles Held:
  • Billing Specialist
  • House Cleaner
  • Front Desk Agent
  • Front Desk Manager
  • High School Diploma
  • High School Diploma

Similar Resume

View All
Billing Specialist
Billing Specialist
Billing Specialist