Billing Specialist Resume Example TEC, Inc

BILLING SPECIALIST

Professional Summary

PROCESS AND PROJECT MANAGEMENT PROFESSIONAL A dedicated and enthusiastic project management professional which includes Business Transformation projects, Lean Six Sigma Black Belt, Contract Negotiator, Contract Manager and Sourcing Process Leader with extensive experience and qualifications in project management, contract negotiation, contract administration and supervising management employees. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of [Industry] operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Skills

Billing
Business processes
Excellent communication
Leadership
Pricing
Process improvement
Business planning

Marketing
Strategic Planning
Verbal and written communication
Project Management
Negotiation
Contract Management

Work History

Billing Specialist01/2018 to Current
TEC, Inc – Richmond, VA

Responsible for preparing and organizing accurate and detailed project invoices for customers using TEC specific invoicing system.
Worked with customers to generate invoices, review invoice accuracy and to submit to customer for billing and payment.
Utilize contract document language to facilitate accurate billing and remittance for all customer invoices into billing systems.
Assist in reviewing A/R aging report to resolve collection issues.
Ensure timely processing of invoices per contractual language.

Manager – Business Process Engineer01/2000 to 01/2018
Verizon – Ashburn, VA

Provided proactive and engaged leadership on key projects designed to increase revenue, reduce expenses, enhance business efficiency thru redesigned processes, and improved customer experience.
Utilized various project tracking tools and systems to document crucial milestone completions, project issues, corrective action plans, project jeopardies and overall project completions.
Maintained excellent communication with cross functional teams, stakeholders and executive management to ensure early identification of issues and timely report.
Created and lead project teams in evaluation of end-to-end business processes using DMAIC methodology.
Defined, developed and implemented strategic process improvement solutions.
NNI Type 4 Capacity Project.
Drove complex project to eliminated Type 4 missed orders due to lack of NNI Capacity with 90% improvement and optimization resulting in net savings of approximately $5M.
Stacy W.
Brown Page 2.
DS3 TDM and above to Switched Ethernet in up-front sales process.
DMAIC project to reduce DS3 and above ordering and promote ordering of Type 4 Switched Ethernet with hard savings of $4.5M.
Project Management in GDPR Program Office – collaborated with Verizon system and product custodians on ensuring European Union GDPR privacy compliance regulation for various work streams achieving 96% legal completion.

ManagerVerizon – Arlington, VA

Developed and updated Verizon's 251/252 interconnection model agreements, amendments and pricing appendices for the entire Verizon domestic footprint (f/BA, f/Nynex and f/GTE).
This reflected Verizon's policy decisions, FCC or state regulatory orders and new product offerings to ensure compliance and accurate billing.
Managed team to implement contract mechanization tools and managed Life Cycle Management functions for 251/252 Agreements within organization to significantly enhance productivity and performance of the Interconnection Services organization resulting in Increased contract productivity by 15% and improved contract accuracy by 10%.
Coordinated and implemented key system enhancements to support process improvements of the Hot Docs system reducing negotiator document preparation time from greater than 7 days to less than 1 day resulting in increased negotiator productivity.
This resulted in 2008 "On the Spot Award" for the Wholesale organization.
Developed Rate Change Logs Process to house updates to pricing appendices and the source of those changes.
Rate Logs used by Wholesale organization and legal to rectify and reduce various customer billing disputes by 20%.

Sourcing Process LeaderVerizon – Arlington, VA

Collaborated with cross function team and developed technical requirements for RFQ for various Outside Plant Products for 14 state footprint (f/Bell Atlantic and f/Nynex) with total buy exceeding $400 million total.
Developed and gathered requirements, created Bill of Materials (BOM) creation tool and lists for fiber cable, hardware equipment, and cable assemblies, established RFQ's, collaborated with technical and quality teams to select suppliers, negotiated pricing, communicated terms and conditions to both approved and non-approved suppliers, awarded and negotiated various contracts for Fiber Optic cable product line totaling over $130 million with negotiated savings of $10.5 annually.
Coordinated work plan and efforts with cross functional team to standardize and reduce number of fiber cables from 128 to 70 (a 45% reduction) which assisted Network in establishing a more efficient ordering system, leading to more accurate field inventories.
Worked with Engineering and Construction staffs to reduce Copper Cable field inventories.
Project reduced 106 copper codes and provided cable inventory savings of $3 million annually.

Education

MBAMarymount University- Arlington, VA

Bachelor of Science: MarketingUniversity Of Maryland - College Park- College Park, MD

Accomplishments

Business Transformation Leadership, Lean Six Sigma Black Belt, Strategic Sourcing Management, Program Management, Stakeholder Management, Strategic Planning and Execution.
Collaborated with team of 10 in the development of TDM Ethernet NNIs.

Certifications

Certified Six Sigma Black Belt
Certified Purchasing Management Professional (C.P.M)

Resume Overview

Companies Worked For:

TEC, Inc
Verizon

School Attended

Marymount University
University Of Maryland - College Park

Job Titles Held:

Billing Specialist
Manager – Business Process Engineer
Manager
Sourcing Process Leader

Degrees

MBA
Bachelor of Science : Marketing

Billing Specialist Resume Example

Resume Score: 80%

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