LiveCareer-Resume

billing specialist resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

I am a Goal driven Business Manager bringing over 20 years of office administration and billing services expertise to enhance your team. Well-versed in performing effectively across diverse industries, especially in the Dental field. Exceptional business acumen, administrative strengths and office management abilities. I am a flexible hard worker who is ready to learn and contribute to team success. I have a friendly personality and with my over 20 years of experience in management and billing I will be a great asset to your team.

Skills
  • Policy and Procedure Implementation
  • Training Management
  • Focus and Follow-Through
  • Hiring and Onboarding
  • Quality Assurance
  • Administrative Management
  • Problem Anticipation and Resolution
  • Team Leadership
  • Workforce Management
  • Performance Evaluation and Monitoring
  • Management Team Building
Experience
01/2023 to Current Billing Specialist Catholic Community Services Of | Seattle, WA,
  • Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Investigated and resolved issues to maintain billing accuracy.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Managed numerous client accounts to track and collect money owed.
  • Input payment history and other financial data to keep customer accounts up-to-date in system.
  • Completed billing audits in identified timeframes to report and investigate findings.
  • Performed insurance verification, pre-certification and pre-authorization.
10/2020 to 03/2023 Co- Owner Marriott International | San Antonio, TX,
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Set pricing structures according to market analytics and emerging trends.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Directed all day-to-day operations of Bloom facility to provide safe and enjoyable guest experience.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
  • Maintained positive classroom environments by reinforcing rules for behavior and relationship-building actions.
  • Developed lessons, activities and materials to cover required course material.
12/2011 to 06/2022 Office Manager Neuralink | Fremont, CA,
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Directed and oversaw office personnel activities.
  • Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
  • Addressed internal and patient -related issues each day and affected strategic resolutions.
  • Conducted staff performance evaluations to monitor progress and recommend professional development plan.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Managed office inventory and placed new supply orders.
  • Communicated job expectations and trained staff to promote team building and discipline.
  • Recruited, trained and developed administrative team to support corporate growth and objectives.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Onboarded team of 15 administrative staff members, delivering consistent coaching in job tasks.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Investigated and resolved issues to maintain billing accuracy.
  • Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
  • Scheduled patients and updated insurance, payment history and personal information.
  • Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
06/2000 to 12/2011 Asst. Office Manger Dr. Gwendolyn Dunn's Office | City, STATE,
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Provided leadership to 8 employees through coaching, feedback and performance management.
  • Managed daily operations, and client relations.
  • Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
  • Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
  • Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
  • Organized supply purchases, equipment upgrades and operating expenses.
  • Developed promotional programs to attract new patients.
  • Monitored accounts to proactively identify aging balances and insurance payment problems in need of attention.
  • Handled office phone calls, correspondence and packages to keep hygienists and dentists free to focus on patients.
Education and Training
Expected in 05/2000 to to High School Diploma | Milford Mill Academy, Baltimore, MD, GPA:

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Resume Overview

School Attended

  • Milford Mill Academy

Job Titles Held:

  • Billing Specialist
  • Co- Owner
  • Office Manager
  • Asst. Office Manger

Degrees

  • High School Diploma

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