billing specialist resume example with 17+ years of experience
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- :
MEDICAL BILLING & CODING Seeking a career in medical billing and coding professional with extensive experience in customer service. Strong knowledge Medical Terminology, Medical Law & Ethics, insurance claims, authorization, medical billing, and advanced facilities and physicians coding (CPT, ICD-9, HCPCS).
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful.
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Brightspring Health Services – San Angelo, TX,
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
Moonrise Hotel – Saint Louis, MO,
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Used internal software to process reservations, check-ins and check-outs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and greeted callers enthusiastically.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Prepared weekly employee work schedules for team members.
Mac Property Management – Englewood, NJ,
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Scheduled and assigned daily work and activities for [Job title]s.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Collected room deposits, fees and payments.
- Checked guests in out of hotel, made reservations and processed payments.
- Prepared weekly employee work schedules for team members.
- Kept accounts in balance and ran daily reports to verify totals.
- Built talented team through hiring and training new associates.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained transaction security by verifying payment cards against identification.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Intel Corp. – Portland, OR,
- Coordinated Evictions, relocation assistant, Broker’s Price Opinion specialist, enter information into the MLS
- Accounts Receivable/Payable- Billing and Issuing checks to agents
- Managed switchboard, answering all calls from clients and outside sources, taking messages to appropriate in a timely manner and data entry.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and updated schedules for executives.
Microsoft Office 2010, Typing, Medical Law and Ethics, Medical Terminology, Human Anatomy and Physiology, Medical Administrative Essentials, Advanced Billing and Reimbursement, Advanced Facility Coding, and Advanced Physicians Coding.
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Resume Overview
School Attended
- American River College
- Asher College
Job Titles Held:
- Billing Specialist
- Front Desk Agent
- Front Desk Supervisor
- Executive Administrative Assistant
Degrees
- Medical Coding Certificate
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