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Billing Specialist Resume Example

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BILLING SPECIALIST
Professional Summary

Creative former educator offering more than 10 years of experience developing and implementing early childhood course curriculum. Proficient in evaluation, monitoring student performance, and creating material to enhance struggling students and those with special needs. Hardworking and energetic individual with excellent communication and supervisory skills who is deeply committed to optimizing student success.

Skills
  • Communication
  • Organization
  • Ability to multitask
  • Problem solving
  • Leadership
  • ADMINISTRATIVe
  • CREATIVITY
  • ATTENTION TO DETAIL
  • TEAMWORK
  • COMPUTER Skills
  • Administrative
  • ATTENTION TO DETAIL
  • Billing
  • Call center
  • CREATIVITY
  • Clients
  • Customer service
  • Customer care
  • Client support
  • Educator
  • Leadership
  • Mentor
  • Problem solving
  • Quality
  • Research
  • TEAMWORK
  • Tear
  • Phone
  • Group and individual instruction
  • Peer mentoring
  • Special education
  • Experiential learning
  • Group learning mechanics
  • SMART Board aptitude
  • Student-centered learning
  • Student Progress Reporting
  • Parent Interaction
  • Differentiated Instruction
  • Academic Goals
  • Middle School Education
  • Program Development and Management
  • Elementary education
  • Lesson Planning
  • Adult Education
  • Student records management
  • Curriculum Development
  • Classroom management
  • Child development
  • Student engagement
  • Verbal and written communication
  • Behavior Management Techniques
  • Exceptional Organizational Skills
  • Infant, Toddler and Preschool Curricula
  • Child Psychology Knowledge
  • Play Skills Readiness
  • Interactive lesson plans
  • Adept at working with special needs children
  • Storytelling and crafts
  • Arts, crafts and games
  • Friendly and likeable
  • Parent Communication
  • Teaching
Work History
Billing SpecialistJan 2018 - Current
Charter CommunicationsZanesville, OH
  • Research and resolve customer billing issues, process payments, make changes to customers' services, mentor and train new-hire employees, and create job aids to assist in new-hire/ongoing training classes.
  • Performed targeted collections on past due accounts aged over 55 days.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
Administrative AssistantJan 2016 - Feb 2018
Apelles LLCColumbus, OH
  • Processed payments and created reports for various clients, offered direct-client support, completed account closures, processed media for mailing, and fulfilled various administrative tasks.
  • Established training curriculum for new-hires and continuous development.
  • Screened resumes and completed preliminary phone interviews as well as assisted with new-hire paperwork and onboarding.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Created PowerPoint presentations for business development purposes.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Maintained staff directory and company policy handbook for human resources department.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Generated reports and typed letters in Microsoft Word and prepared presentations in PowerPoint for maximum impact and results.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Recognized and tapped talented staff to fill key positions and maximize productivity.
  • Gathered and organized supplementary material to support structured lessons.
  • Monitored participant workflow and behaviors throughout training process.
  • Recruited and screened qualified potential employees.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Assisted with on-boarding process of new hires
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Incorporated employee feedback to improve processes and strategize long-term business plans.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Interviewed candidates and conducted background checks and verification.
  • Maintained work structure by updating job requirements and job descriptions for all positions.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Advocated for staff members and counsel supervisors to identify and resolve conflicts.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Distributed company-wide announcements, booked conference rooms and coordinated catering for staff development forums.
Inbound Salesperson & Customer Service RepresentativeAug 2008 - Mar 2016
Harry & DavidHeath, OH
  • Seasonal call center employee experienced with taking inbound phone orders for high-end clients in the gifting industry.
  • Helped find solutions to various customer grievances and deescalated calls from other representatives.
  • Continuous recognition for my ability to provide high-quality, efficient customer service.
  • Created job-aids for the training department.
  • Memorized scripts to achieve easy conversational flow in interactions with potential customers.
  • Exceeded productivity targets and sales goals
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cross-trained and provided back up for customer service managers.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Prepared materials for skills development classes.
  • Assessed skill gaps for employees in [Type] department and developed training courses to meet identified needs.
Seasonal AttendantMar 2015 - Feb 2016
Longaberger Golf CourseNashport, OH
  • Provided direct customer care, participated in the set-up, tear-down, and facilitation of various banquet events.
  • Assisted int eh training of new employees.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Greeted and maintained relationships with regular customers.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
No Degree: Educational LeadershipMuskingum CollegeNew Concord, OH
  • 4.0 GPA
  • Majored in Educational Leadership
Bachelor of Science: EducationJun 2008
Ohio UniversityZanesville, OH

GPA: 3.6

  • Majored in Education
  • Graduated cum laude
  • Graduated with 3.6 GPA
  • Coursework in Child Development, Teaching Methods, and Accommodating Diversity
High School DiplomaJun 2002
West Muskingum HighSchoolZanesville, OH
  • Member of National Honor Society
  • Graduatedwith 3.5 GPA
  • Graduated cum laude
  • Member of Key Club, Band, Choir, and Drama Club
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Resume Overview

Companies Worked For:

  • Charter Communications
  • Apelles LLC
  • Harry & David
  • Longaberger Golf Course

School Attended

  • Muskingum College
  • Ohio University
  • West Muskingum HighSchool

Job Titles Held:

  • Billing Specialist
  • Administrative Assistant
  • Inbound Salesperson & Customer Service Representative
  • Seasonal Attendant

Degrees

  • No Degree : Educational Leadership
    Bachelor of Science : Education Jun 2008
    High School Diploma Jun 2002

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