Responsible and friendly, able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.
Skills
Fiscal reporting
Billing dispute resolution
Invoicing proficiency
Accounts payable
Experience
Billing Specialist, 09/2013 - 11/2018 Open Systems Healthcare – Bala Cynwyd, PA,
Resolved variances in accounts and reconciled histories with bank statements.
Calculated figures such as discounts, percentage allocations and credits.
Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
Loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices from vendors.
Invoiced freight customers with proper backup and accurate rates, reviewed and analyzed contracts to verify accurate billing and resolved billing issues with vendors and carriers.
Tracked timely receipt of invoices, monitored and identified late invoices and contacted vendors to obtain tardy invoices.
Processed and sent monthly invoices to customers on standard billing cycle, including adjustments, credit memos and corrections.
Facilitated payment of invoices due by sending bill reminders and contacting clients.
Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
Created receiving reports and updated vendor balance sheets to record accounts payable.
Set travel arrangements and gathered documents for management and executive staff meetings and trips.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Provided exemplary training in office procedures and policies to all new employees.
Prepared packages for shipment by generating invoices and setting up courier deliveries.
Makeup Artist, 01/1999 - 05/2016 Cedar Fair Entertainment Company – Mason, OH,
I loved what I could do with a makeup brush. Being able to help my clients identify their true wants and desires. Having the ability to connect with people from all backgrounds is one of many of my strengths. To help them turn a vision into a reality.
Provided makeup services to 30 clients per month for weddings, proms and other special events.
Applied makeup to clientele to cover imperfections and create new looks.
Taught makeup application to 5 students per month.
Handled basic administrative tasks, such as booking, cancelling and rescheduling appointments.
Employed artistry and technique expertise by working directly with clients representing products at industry or fashion shows and private events.
Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
Researched makeup trends to learn about new products and techniques by attending workshops and seminars.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Set up workstation and treatment room with products, equipment and supplies to facilitate services .
Collected payment from customers and scheduled next appointments.
Designed contemporary new styles for people of all ages.
Applied makeup to achieve desired day-to-day and special event looks.
Offered complementary makeup consultations to individuals to promote key product lines.
Sold products and services.
Sales Representative, - Sears – Charleston, WV,
Handled various duties, including inventory oversight, cash control and daily opening and closing procedures for store.
Prepared and processed contracts and order forms for new and existing customers.
Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
Produced incremental revenue to customers through cross-selling and upselling additional products and services.
Monitored customer order process and addressed customer issues.
Answered customers' questions and addressed problems and complaints in person and via phone.
Created and implemented store displays, promoting sales and growth.
Maintained productive relationships with existing customers through exceptional follow-up after sales.
Assistant Restaurant General Manager, - Shake Shack – Lexington, KY,
Controlled portion sizes and garnishing for optimal cost controls.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved customer satisfaction by finding creative solutions to problems.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Operated POS terminals to input orders, split bills and calculate totals.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Education and Training
Bachelor of Arts: Liberal Arts , Expected in 05/2004 - Cal Poly - San Luis Obispo, CA, GPA:
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