billing specialist resume example with 5+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Inbound and outbound calling
Project management abilities
Active listening
Call center experience
Customer relations
Medical terminology knowledge
Collecting vital signs
Performing patient intakes
Calm and level-headed under duress
Quick problem solver
Understands mobility assistance needs
Understands medical procedures
Microsoft Office
Valid Ohio driver's license
Reliable transportation
Education and Training
Perry High SchoolMassillon, OHExpected in 05/2011 ā āHigh School Diploma: - GPA:
Liaised with patients, insurance companies and billing office personnel to effectively create and post bills, obtain payments and update system information.
Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
Calculated figures such as discounts, percentage allocations and credits.
Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
Delivered service and support to each customer, paving way for future business opportunities.
Evaluated customer account information to assess current issues and determine potential solutions.
Trained new employees each in procedures and policies in order to maximize team performance.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Handled third-party insurance processing tasks to assist patients.
Maintained up-to-date understanding of insurance payment practices.
Reviewed account information to confirm patient and insurance information is accurate and complete.
Performed with precision by entering data accurately and researching to resolve questions.
Enhanced client satisfaction ratings by resolving disputes and partnering with healthcare providers to clarify issues.
Helped members resolve account problems and navigate internal systems to handle routine needs.
Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Assisted in maintaining accurate records by verifying and updating member account information.
Schulte Hospitality Group - Guest Services Kokomo, IN, 09/2018 - 07/2019
Secured customer tickets using computer-based software ticketing system.
Applied coupons, processed discounts and explained sales policies to customers.
Assisted customers at box office or will call areas by responding to wide range of questions, inquiries and issues.
Accepted and applied payments to process ticket transactions, made change and offered receipts.
Balanced and reconciled cash drawer at end of shift.
Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
Checked system for seat availability and provided customers with available options.
Entered customer information into POS system and promoted accuracy by repeating information obtained to customer.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Performed internal auditing of daily totals and deposits of company receipts for accuracy and reconciled monthly credit card and depository accounts.
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