, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Office worker proficient in finance and customer service. Knowledgeable in data analyses concerning billing, payments programs and reconciliations. Able to research through effective 360-degree communication to resolve disputes and discrepancies.
Skills
Payment processing
Application processing and management
Data Verification and processing
Account Reconciliation
General Accounting
Balance
Billing
Billing Systems
Budget
Credit
Due diligence
English
Financial statements
Frame
Instruction
Insurance
Latin
Legal
Managing
Medical billing
Office
Research
Tax
Teacher
Written
Work History
04/2016 to 04/2020Billing Research SpecialistAtlantic Shores Rehabilitation And Health Center | Millsboro, DE,
Received communication from collectors regarding disputed billing issues from central billing accounts, then researched disputes.
Started at each account's profile and continue until documented return of vehicles if necessary.
Made direct contact with accounts, renters, and rental locations in US, Canada, as Europe, Latin, and Caribbean locals.
Decided to credit account if needed; often simple explanations are given.
Made every adjustment after culpability was decided.
Also reconciled cash distributions and credit card payments on those accounts.
Assisted if collectors could not resolve or provide clean financial statements.
Recognized for discovering single billing issue that affected customer credit cards and billing accounts, affecting millions of renters.
Reconciled accounts with two years of outstanding balances, bringing new/updated budget within time frame of 30 days aged.
Assigned to over 400 accounts.
12/2007 to 04/2016Administrative CoordinatorEncore Rehabilitation | Birmingham, AL,
Provided every needed service and task in all Hampton Roads DMV locations.
Assisted general public with title and driver credentials and tests, assistance included administering written and road exams, titles, registrations, hunting and fishing licenses, background checks, TWIC cards, birth, marriage, and legal presence document verification.
Promoted by management to perform daily audit in office.
Accounted for application completion and errors, titles and decals security, and nightly cash and credit totals.
Recognized for skillfully and rapidly managing 30%-40% higher customer interactions and transactions on monthly basis.
01/2007 to 12/2007Billing Office ManagerMadison County Schools | Flora, MS,
Assisted medical facility with 2 providers.
Supervised medical billing from check in to insurance and third party posting and disputes.
Verified third party coverage and authorizations and created payment plans for self-pay patients.
Supplied and corrected invoices to insurance, third party, and self-pay accounts.
Reconciled business bank account and authorized and prepared vendor invoices for payment.
Increased monthly revenue from $33,000 to over $90,000.
08/2006 to 01/2007TeacherLake Taylor Middle School | City, STATE,
Taught English for 1 semester at Lake Taylor Middle School.
Provided instruction in 7th grade grammar and Literature in 90-minute classes with 35 students per class.
Responsible for 210 students.
Congratulated for performance of 70% pass rate for practice SOL; first year teacher.
07/2003 to 08/2006Patient Account Billing RepresentativeEastern Virginia Medical School | City, STATE,
Increased monthly revenue from $33,000 to over $90,000.
Worked with denied claims for 33 different medical facilities under Eastern Virginia Medical School.
Was in charge of denied Medicare and Medicaid claims.
Contacted agencies as well as medical office sites and patients to obtain needed information to get claims paid.
Medicaid appeals balance due was over 270 days; decreased to ~ 30 days.
Education
Expected in 05/2001Bachelor of Arts | English, PsychologyOld Dominion University, Norfolk, VirginiaGPA:
Expected in Master's | Business Administration, , GPA:
Work History
04/2016 to 04/2020Billing Research SpecialistAvis Budget Group | Virginia Beach, Virginia
Received communication from collectors regarding disputed billing issues from central billing accounts, then researched disputes.
Started at each account's profile and continue until documented return of vehicles if necessary.
Made direct contact with accounts, renters, and rental locations in US, Canada, as Europe, Latin, and Caribbean locals.
Decided to credit account if needed; often simple explanations are given.
Made every adjustment after culpability was decided.
Also reconciled cash distributions and credit card payments on those accounts.
Assisted if collectors could not resolve or provide clean financial statements.
Recognized for discovering single billing issue that affected customer credit cards and billing accounts, affecting millions of renters.
Reconciled accounts with two years of outstanding balances, bringing new/updated budget within time frame of 30 days aged.
Assigned to over 400 accounts.
12/2007 to 04/2016Administrative CoordinatorVirginia Department of Motor Vehicles | Chesapeake, Virginia
Provided every needed service and task in all Hampton Roads DMV locations.
Assisted general public with title and driver credentials and tests, assistance included administering written and road exams, titles, registrations, hunting and fishing licenses, background checks, TWIC cards, birth, marriage, and legal presence document verification.
Promoted by management to perform daily audit in office.
Accounted for application completion and errors, titles and decals security, and nightly cash and credit totals.
Recognized for skillfully and rapidly managing 30%-40% higher customer interactions and transactions on monthly basis.
01/2007 to 12/2007Billing Office ManagerSpine and Orthopedic Pain Management | Norfolk, Virginia
Assisted medical facility with 2 providers.
Supervised medical billing from check in to insurance and third party posting and disputes.
Verified third party coverage and authorizations and created payment plans for self-pay patients.
Supplied and corrected invoices to insurance, third party, and self-pay accounts.
Reconciled business bank account and authorized and prepared vendor invoices for payment.
Increased monthly revenue from $33,000 to over $90,000.
08/2006 to 01/2007TeacherLake Taylor Middle School | Norfolk, Virginia
Taught English for 1 semester at Lake Taylor Middle School.
Provided instruction in 7th grade grammar and Literature in 90-minute classes with 35 students per class.
Responsible for 210 students.
Congratulated for performance of 70% pass rate for practice SOL; first year teacher.
07/2003 to 08/2006Patient Account Billing RepresentativeEastern Virginia Medical School | Norfolk, Virginia
Increased monthly revenue from $33,000 to over $90,000.
Worked with denied claims for 33 different medical facilities under Eastern Virginia Medical School.
Was in charge of denied Medicare and Medicaid claims.
Contacted agencies as well as medical office sites and patients to obtain needed information to get claims paid.
Medicaid appeals balance due was over 270 days; decreased to ~ 30 days.
Skills
Payment processing
Application processing and management
Data Verification and processing,
Account Reconciliation, General Accounting, balance, billing, Billing Systems, budget, credit, due diligence, English, financial statements, frame, instruction, insurance, Latin, legal, managing, medical billing, office, Research, Tax, teacher, written
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