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billing research specialist resume example with 16+ years of experience

Jessica Claire
, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary
Office worker proficient in finance and customer service. Knowledgeable in data analyses concerning billing, payments programs and reconciliations. Able to research through effective 360-degree communication to resolve disputes and discrepancies.
Skills
  • Payment processing
  • Application processing and management
  • Data Verification and processing
  • Account Reconciliation
  • General Accounting
  • Balance
  • Billing
  • Billing Systems
  • Budget
  • Credit
  • Due diligence
  • English
  • Financial statements
  • Frame
  • Instruction
  • Insurance
  • Latin
  • Legal
  • Managing
  • Medical billing
  • Office
  • Research
  • Tax
  • Teacher
  • Written
Work History
04/2016 to 04/2020
Billing Research Specialist Atlantic Shores Rehabilitation And Health Center Millsboro, DE,
  • Received communication from collectors regarding disputed billing issues from central billing accounts, then researched disputes.
  • Started at each account's profile and continue until documented return of vehicles if necessary.
  • Made direct contact with accounts, renters, and rental locations in US, Canada, as Europe, Latin, and Caribbean locals.
  • Decided to credit account if needed; often simple explanations are given.
  • Made every adjustment after culpability was decided.
  • Also reconciled cash distributions and credit card payments on those accounts.
  • Assisted if collectors could not resolve or provide clean financial statements.
  • Recognized for discovering single billing issue that affected customer credit cards and billing accounts, affecting millions of renters.
  • Reconciled accounts with two years of outstanding balances, bringing new/updated budget within time frame of 30 days aged.
  • Assigned to over 400 accounts.
12/2007 to 04/2016
Administrative Coordinator Encore Rehabilitation Birmingham, AL,
  • Provided every needed service and task in all Hampton Roads DMV locations.
  • Assisted general public with title and driver credentials and tests, assistance included administering written and road exams, titles, registrations, hunting and fishing licenses, background checks, TWIC cards, birth, marriage, and legal presence document verification.
  • Promoted by management to perform daily audit in office.
  • Accounted for application completion and errors, titles and decals security, and nightly cash and credit totals.
  • Recognized for skillfully and rapidly managing 30%-40% higher customer interactions and transactions on monthly basis.
01/2007 to 12/2007
Billing Office Manager Madison County Schools Flora, MS,
  • Assisted medical facility with 2 providers.
  • Supervised medical billing from check in to insurance and third party posting and disputes.
  • Verified third party coverage and authorizations and created payment plans for self-pay patients.
  • Supplied and corrected invoices to insurance, third party, and self-pay accounts.
  • Reconciled business bank account and authorized and prepared vendor invoices for payment.
  • Increased monthly revenue from $33,000 to over $90,000.
08/2006 to 01/2007
Teacher Lake Taylor Middle School City, STATE,
  • Taught English for 1 semester at Lake Taylor Middle School.
  • Provided instruction in 7th grade grammar and Literature in 90-minute classes with 35 students per class.
  • Responsible for 210 students.
  • Congratulated for performance of 70% pass rate for practice SOL; first year teacher.
07/2003 to 08/2006
Patient Account Billing Representative Eastern Virginia Medical School City, STATE,
  • Increased monthly revenue from $33,000 to over $90,000.
  • Worked with denied claims for 33 different medical facilities under Eastern Virginia Medical School.
  • Was in charge of denied Medicare and Medicaid claims.
  • Contacted agencies as well as medical office sites and patients to obtain needed information to get claims paid.
  • Medicaid appeals balance due was over 270 days; decreased to ~ 30 days.
Education
Expected in 05/2001 to to
Bachelor of Arts: English, Psychology
Old Dominion University - Norfolk, Virginia
GPA:
Expected in to to
Master's: Business Administration
- ,
GPA:
Work History
04/2016 to 04/2020
Billing Research Specialist
Avis Budget Group Virginia Beach, Virginia
  • Received communication from collectors regarding disputed billing issues from central billing accounts, then researched disputes.
  • Started at each account's profile and continue until documented return of vehicles if necessary.
  • Made direct contact with accounts, renters, and rental locations in US, Canada, as Europe, Latin, and Caribbean locals.
  • Decided to credit account if needed; often simple explanations are given.
  • Made every adjustment after culpability was decided.
  • Also reconciled cash distributions and credit card payments on those accounts.
  • Assisted if collectors could not resolve or provide clean financial statements.
  • Recognized for discovering single billing issue that affected customer credit cards and billing accounts, affecting millions of renters.
  • Reconciled accounts with two years of outstanding balances, bringing new/updated budget within time frame of 30 days aged.
  • Assigned to over 400 accounts.
12/2007 to 04/2016
Administrative Coordinator
Virginia Department of Motor Vehicles Chesapeake, Virginia
  • Provided every needed service and task in all Hampton Roads DMV locations.
  • Assisted general public with title and driver credentials and tests, assistance included administering written and road exams, titles, registrations, hunting and fishing licenses, background checks, TWIC cards, birth, marriage, and legal presence document verification.
  • Promoted by management to perform daily audit in office.
  • Accounted for application completion and errors, titles and decals security, and nightly cash and credit totals.
  • Recognized for skillfully and rapidly managing 30%-40% higher customer interactions and transactions on monthly basis.
01/2007 to 12/2007
Billing Office Manager
Spine and Orthopedic Pain Management Norfolk, Virginia
  • Assisted medical facility with 2 providers.
  • Supervised medical billing from check in to insurance and third party posting and disputes.
  • Verified third party coverage and authorizations and created payment plans for self-pay patients.
  • Supplied and corrected invoices to insurance, third party, and self-pay accounts.
  • Reconciled business bank account and authorized and prepared vendor invoices for payment.
  • Increased monthly revenue from $33,000 to over $90,000.
08/2006 to 01/2007
Teacher
Lake Taylor Middle School Norfolk, Virginia
  • Taught English for 1 semester at Lake Taylor Middle School.
  • Provided instruction in 7th grade grammar and Literature in 90-minute classes with 35 students per class.
  • Responsible for 210 students.
  • Congratulated for performance of 70% pass rate for practice SOL; first year teacher.
07/2003 to 08/2006
Patient Account Billing Representative
Eastern Virginia Medical School Norfolk, Virginia
  • Increased monthly revenue from $33,000 to over $90,000.
  • Worked with denied claims for 33 different medical facilities under Eastern Virginia Medical School.
  • Was in charge of denied Medicare and Medicaid claims.
  • Contacted agencies as well as medical office sites and patients to obtain needed information to get claims paid.
  • Medicaid appeals balance due was over 270 days; decreased to ~ 30 days.
Skills
  • Payment processing
  • Application processing and management
  • Data Verification and processing,
  • Account Reconciliation, General Accounting, balance, billing, Billing Systems, budget, credit, due diligence, English, financial statements, frame, instruction, insurance, Latin, legal, managing, medical billing, office, Research, Tax, teacher, written
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    Resume Overview

    School Attended

    • Old Dominion University

    Job Titles Held:

    • Billing Research Specialist
    • Administrative Coordinator
    • Billing Office Manager
    • Teacher
    • Patient Account Billing Representative

    Degrees

    • Bachelor of Arts
    • Master's

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