billing coordinator resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Highly-qualified Billing Coordinator proficient at managing practice billing, working with insurance companies and building rapport with patients to maximize satisfaction. Expertise includes following up on issues and completing due diligence research. Extremely conscientious, detail-oriented with high energy level. Exceptional organizational, communication and problem-solving skills. Enjoys challenge of researching and analyzing complex problems to find viable solutions. Attentive listener and team player. Proven capacity for accepting increasing levels of responsibility and accountability.

  • Schedule appointments
  • Detail-oriented
  • English
  • Front office
  • Insurance
  • Organizational
  • Orthopaedics
  • Patient care
  • Problem-solving
  • Researching
  • Team player
  • Answer phones
  • X-rays
  • Accounts payable and receivable
  • Expertise in medical terminology
  • Audits understanding
  • File management
  • Year-end reporting
  • Bill payment
  • Accounts payable
Education and Training
Florida Southern College Lakeland, FL, Expected in 1990 High School Diploma : - GPA :

Completed 2 years of college working towards an English degree.

Alliant - Billing Coordinator
Chicago, IL, 02/2013 - Current
  • Enter charges correctly send claims to appropriate insurance companies.
  • Enter payments and follow up on claims.
  • Answer phones and schedule patients.
  • Keep policy manuals up to date and make sure our social media presence is active.
  • Nutritional adviser.
  • Communication and problem-solving.
  • Kept up-to-date with details of insurance plans and company requirements.
  • Completed documentation, reports and spreadsheets of financial information.
  • Responded to telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
  • Input details into accounts and tracked payments.
  • Submitted appeals on behalf of patients for denied claims.
  • Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
  • Prepared monthly and year-end closing statements, financial documents, and invoices.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
Riverside Medical Center - Podiatry Assistant
Dobbs Ferry, NY, 07/2002 - 11/2012
  • Assist Doctor in patient care.
  • Schedule and authorize surgeries.
  • Take and develop x-rays.
  • Maintain flow of patients so schedule runs in a timely manner.
  • Answer phones and address patient questions.
  • Schedule appointments.
  • Contact insurance companies to check on eligibility and pre-authorize DME.
  • Write standard operating procedure manual for the assistant position.
  • Implement new EMR and make sure we meet criteria for attestation.
  • Conducted initial medical screenings, including vital signs, basic podiatry exam and medical history.
  • Restocked shelves and procedure trays to maintain proper inventory levels.
  • Assisted in surgical procedures, bunionectomies and hammertoe surgeries.
  • Cut toenails and applied dressings and bandages to patient's feet as directed by podiatrist.
  • Reconciled patient data and demographics for up-to-date electronic medical records.
  • Collaborated with physician during examination and procedures, producing needed tools or supplies.
  • Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.
  • Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
  • Retained strong medical terminology understanding in effort to better comprehend procedures.
Countryside Orthopedics - Front Office Manager/Orthopedic Assistant
City, STATE, 10/2000 - 06/2002
  • Hire and supervise new employees for front office.
  • Order supplies.
  • Close out end of each day.
  • Act as a liaison between the Doctors and their patients.
  • Responsible for keeping the front office running smoothly and efficiently.
  • Contact insurance companies to authorize surgeries.
  • Write job description and standard operating procedure manual for Medical Assistant position.
  • Train all new Medical Assistants and front office staff.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Guided employees through routine and complex administrative situations with decisive but motivational approach.
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Efficiently organized resources and staff necessary to handle any requirements and maintain strong service levels.
  • Kept a close eye on the front desk so that any issues that arose could be promptly addressed and resolved.
Palmetto Government Benefits Administrators - Claims Associate III
City, STATE, 02/1995 - 08/1997
  • Answered phone calls from providers and beneficiaries in a courteous manner.
  • Helped them understand how a claim processed and sent it back through for reprocessing if applicable.
  • Fixed any claims that needed re-processing and put them back through the system to make sure they would process correctly.
  • Supported efficient handling of complex claims and followed up on open, denied or suspended claims to complete required line items.
  • Recognized by management for providing exceptional customer service and given more responsibility of the newly hired employees.
  • Achieved results in ambiguous environment with high level of accuracy and attention to detail.
  • Inputted data into the system, ensuring that provider coding information and reported services were correct.
  • Based the payment or denials of medical claims upon well-established criteria for claims processing.
  • Efficiently and effectively processed a large volume of medical claims on a daily basis.
Activities and Honors

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Resume Overview

School Attended

  • Florida Southern College

Job Titles Held:

  • Billing Coordinator
  • Podiatry Assistant
  • Front Office Manager/Orthopedic Assistant
  • Claims Associate III


  • High School Diploma

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