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Billing Collections Representative Resume Example

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BILLING COLLECTIONS REPRESENTATIVE
Professional Summary

Efficient business professional with 16 years of experience performing various accounts receivable functions. Superior familiarity with claims procedures, collections techniques and customer query resolution. Detail-oriented and methodical business professional offering 16 years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Results-driven professional with strong attention to detail and desire to help transform business operations. Dedicated to quickly increasing profitability and reducing expenditures through general ledger entries and account reconciliations. Expert in processing payments to minimize outstanding debt, excess fees and interest. Knowledgeable in verifying information within accounting ledger against vendor information to maintain payment accuracy.

Skills
  • Research and due diligence
  • Month-end closing procedures
  • 16 years billing experience
  • Billing Systems and Software
  • Audit Procedures
  • Insurance Knowledge
  • Billing Systems
  • Vendor invoice processing
  • General accounting
  • Financial statement analysis
  • Traffic Observations
  • Surveillance
  • Use Firearms
  • Law Enforcement
Work History
Billing Collections Representative, 12/2017 to Current
WellStar Health System – Marietta, GA
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Produced, distributed and tracked monthly invoices for wireless business.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Performed targeted collections on past due accounts aged over 180 days.
  • Verified vendor accounts by reconciling monthly statements and related transactions.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
  • Managed efficient and accurate processing of invoices.
  • Promoted consistent accuracy of billing information by reconciling accounts monthly.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Identified issues, analyzed information and provided solutions to problems.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Retail Assistant Manager, 08/2005 to 02/2017
T-Mobile – Jonesboro, GA
  • Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
  • Managed expenses and developed strategies that positioned store to perform in accordance with budget.
  • Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
  • Trained employees in suggested selling and merchandising techniques to obtain projected sales quotas.
  • Maintained exceptionally clean, customer-friendly and well-run sales department.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
  • Implemented new floor coaching process and identified poor work habits to improve effectiveness.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Kept inventories accurate with daily cycle counts and monthly audits to identify and resolve variances.
  • Coached sales associates on product knowledge by using corporate issued training tools.
  • Established succession planning by training and mentoring 4 associates into leadership positions.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Coached twelve sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings.
  • Managed sales representatives successfully in fast-paced environment through proactive communication and positive feedback.
  • Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
Infantryman, 06/1995 to 06/2004
South Carolina Army National Guard – Charleston, SC
  • Patrolled designated coverage areas and evaluated terrain for defensive use.
  • Responded to emergencies with speed, efficiency and knowledgeable assistance.
  • Kept up-to-date on mission objectives by researching intelligence targets to understand significance in geopolitical context.
  • Trained in use of tear gas, passive ordnance and explosives.
  • Researched targets developed by various modes of intelligence to determine relevance to mission objectives and usefulness in field operations.
  • Maintained 100% accountability of all assigned equipment.
  • Led fire team during infantry dismounted battle drills and situational training exercises.
  • Trained teams on emergency situation preparedness, tactical planning, equipment maintenance and weapon use.
  • Constructed and camouflaged infantry positions and equipment to prevent detection.
  • Performed as fire team member during situational training exercises and all infantry dismounted battle drills.
  • Briefed leadership on readiness, equipment status and enemy locations to enable sound decision making.
Education
Bachelor of Science: Business , 09/2020
University Of Phoenix - Tempe, AZ
  • Member of The National Society of Leadership & Success
  • Minored in Human Resource Management
Associate of Arts: Recording Engineering, 06/2001
Full Sail Real World Education - Winter Park, FL
Certifications
  • First Aid CPR AED Training/ American Heart Association 3/2019
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Resume Overview

Companies Worked For:

  • WellStar Health System
  • T-Mobile
  • South Carolina Army National Guard

School Attended

  • University Of Phoenix
  • Full Sail Real World Education

Job Titles Held:

  • Billing Collections Representative
  • Retail Assistant Manager
  • Infantryman

Degrees

  • Bachelor of Science : Business , 09/2020
    Associate of Arts : Recording Engineering , 06/2001

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