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Billing Clerk Resume Example

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BILLING CLERK
Experience
Billing Clerk, 04/2018 to Current
  • South Florida Orthopedics & Sports Medicine PA 1050 se Monterey Rd Suite 400 Stuart Florida 34994 (772-288-2400).
  • Mailed 120 claims everyday with attached all required documentation reducing denials by 60 percent.
  • Worked with auto legal team to efficiently perform insurance verification for injury protection coverage and medical payment policy.
  • Demonstrated analytical and problem solving by filing an appeal for insurance medical unpaid bills.
  • Verified accident reported for open patients claim policy.
  • Reviewed medical records for appropriate codes for office visits and procedure to save time returning claims for audit.
  • Evaluated all case status for pending process and unpaid bills.
  • Posting charges for 150 patients for therapy procedure every day.
  • Obtain doctors signature for all unsigned clinic visit and operative report.
  • Gather all records from Hospital where procedures were performed by doctors.
  • Responded to medical request and send appropriate records to patents insurance.
Front Desk Specialist, 11/2018 to Current
Tarantino Properties, Lake Forest Park
  • Senior Living Facility 2909 S.
  • 29th St Fort Pierce Florida 34981 (772-466-1919).
  • Maintain positive and professional demeanor.
  • Greet residents and provide general assistance to visitors, prospective residents and families.
  • Adhere to all policies and procedures for Senior Lifestyle Corporation.
  • Strives to maintain a safe working environment through prevention of accidents, for preservation of equipment and achievement of safe working practices.
  • Responded to both routine inquiries and emergencies relay calls to proper department.
  • Assisted other department with administrative functions and clerical jobs.
  • Enforced safety of residents and property by monitoring surveillance cameras, door alarm, and life safety system.
  • Make sure incident report, concern and appropriate communication have been completed.
  • Investigate any unusual activity.
  • Deliver mail to residents before closing shift, prepare work orders for maintenance repair jobs.
  • Record any Resident Doctors appointment, provide date time and for pick up.
  • Inform supervisor for any resident issue or concerns.
Medical Receptionist, 06/2016 to 04/2018
Dr. Joseph J Katta – Fort Pierce, FL
  • Provide award winning customer service.
  • Coordinated appointments verified insurance eligibility and determine cost for sliding fee patients.
  • Assist interpreter, transportation, and other external patient's services.
  • Greet and check out patient in a friendly manner.
  • Receive patient's payments determine account receivables and direct to Billing personnel.
  • Book follow up appointment, provide Orders for Lab works / Procedure.
  • Check In upcoming clinic visit, prepare demographic registration data.
  • Prepare Referrals/ Authorization provided correct CPT codes /ICD 10 Codes.
  • Triage telephone calls and or take messages as appropriate to providers.
  • Communicate to pharmacy ordering prescriptions.
  • Collect copay and process card payment for self-pay patient.
  • Scan ID/Insurance card and other documents and link to patients chart.
  • Established effective working relationships.
  • Maintaining professionalism, protecting patients' rights and confidentiality.
  • Perform various office duties as assigned by the office Manager.
08/2014 to 12/2014
AT&T UVERSE – Manila, Philippines
  • Managed up to 35 inbound calls daily, troubleshooting various electronic devices (TV, Phone, Internet).
  • Delivered exemplary customer care by responding to account inquiries expeditiously.
  • Administered appropriate troubleshooting strategies to correct service interruptions.
  • Guided clients through navigating and understanding electronic equipment.
  • Documented necessary account information and provided solutions to achieve customer satisfaction.
  • Maintained target performance, efficiency, and quality standards.
  • Supported and adhered to company policies, requirements, and expectations.
Customer Service Representative, 11/2013 to 05/2014
  • SPI GLOBAL CRM, PLDT NSOB Munoz Quezon City - Manila - Philippines (+632-884-6222.
  • Managed maximum of 250 inbound calls per week.
  • Assist with orders, troubleshooting/errors, account inquiries, billing, cancelations, and other issues.
  • Resolve customer complaints via phone, email, and mail regarding card malfunctions and fraudulent activities.
  • Process payments, update information, including customer addresses and phone numbers.
  • Remain up-to-date on changes in policies and/or renewals.
  • Facilitated prepaid debit card orders/cancellations; answered questions related to warranties and terms of sale.
  • Inform customers on deals, promotions, compiled reports on customer satisfaction.
Aviation Secretary, 06/2009 to 07/2013
AERO EQUIPT AVIATION, INC
  • Hangar 8324 A Argonaut Highway Subic Freeport Olongapo Philippines 2222 (+6347-252-9091) Serve as Student Registrar / Coordinator responsible for handling student concerns regarding flight training.
  • Manage record keeping, and enrollment functions.
  • Handle for student's hotel accommodations or restaurant concerns.
  • Processed permits to study /visas at the Philippines Bureau of Immigration.
  • Handled inquiries for Foreign National and Local student applicants for marketing purposes.
  • Obtain pilot License and renewal from Civil Aviation Authority of the Philippines.
Travel Consultant, 10/2007 to 03/2008
  • (+63247-223-1029) WILD ORCHID TRAVEL TOURS, Baloy Long Beach Bo.
  • Barretto Olonagapo City - Philippines Assist clients applying for new passport or renewal.
  • Serve as Foreign National point-of-contact for individuals requesting visa extension.
  • Coordinate domestic Flight booking.
Cashier, 03/2007 to 07/2007
WHITE CORAL BEACH RESORT
  • Poblacion Panibatuhan Morong Bataan, Philippines ( +632-514-8244) Manage all cash and credit transactions and resolved cash-related inquiries.
  • Balanced daily accounts.
  • Interact communicate with customers.
  • Remained updated on product pricing, discounts, and special offers.
  • Coordinated store work activities and maintain accounting records.
  • Reported accounting discrepancies to supervisors accordingly.
  • Produce daily/weekly/monthly transaction reports; managed inventory.
Stock/Clerk/Inventory/Purchasing Clerk, 05/2003 to 09/2005
BLUE MARLIN, INC - Bldg, Watercraft Subic Freeport Olongapo Philippines
  • Serve as Office Assistant, receiving inquiries and complaints regarding restaurant operations.
  • Purchase restaurant stocks and controlled par stocking.
  • Managed inventory for the restaurant stocks daily and End-of-the-Month.
Work History
Billing Clerk, 04/2018 to Current
  • South Florida Orthopedics & Sports Medicine PA 1050 se Monterey Rd Suite 400 Stuart Florida 34994 (772-288-2400).
  • Mailed 120 claims everyday with attached all required documentation reducing denials by 60 percent.
  • Worked with auto legal team to efficiently perform insurance verification for injury protection coverage and medical payment policy.
  • Demonstrated analytical and problem solving by filing an appeal for insurance medical unpaid bills.
  • Verified accident reported for open patients claim policy.
  • Reviewed medical records for appropriate codes for office visits and procedure to save time returning claims for audit.
  • Evaluated all case status for pending process and unpaid bills.
  • Posting charges for 150 patients for therapy procedure every day.
  • Obtain doctors signature for all unsigned clinic visit and operative report.
  • Gather all records from Hospital where procedures were performed by doctors.
  • Responded to medical request and send appropriate records to patents insurance.
Front Desk Specialist, 11/2018 to Current
Tarantino Properties, Lake Forest Park
  • Senior Living Facility 2909 S.
  • 29th St Fort Pierce Florida 34981 (772-466-1919).
  • Maintain positive and professional demeanor.
  • Greet residents and provide general assistance to visitors, prospective residents and families.
  • Adhere to all policies and procedures for Senior Lifestyle Corporation.
  • Strives to maintain a safe working environment through prevention of accidents, for preservation of equipment and achievement of safe working practices.
  • Responded to both routine inquiries and emergencies relay calls to proper department.
  • Assisted other department with administrative functions and clerical jobs.
  • Enforced safety of residents and property by monitoring surveillance cameras, door alarm, and life safety system.
  • Make sure incident report, concern and appropriate communication have been completed.
  • Investigate any unusual activity.
  • Deliver mail to residents before closing shift, prepare work orders for maintenance repair jobs.
  • Record any Resident Doctors appointment, provide date time and for pick up.
  • Inform supervisor for any resident issue or concerns.
Medical Receptionist, 06/2016 to 04/2018
Dr. Joseph J Katta – Fort Pierce, FL
  • Provide award winning customer service.
  • Coordinated appointments verified insurance eligibility and determine cost for sliding fee patients.
  • Assist interpreter, transportation, and other external patient's services.
  • Greet and check out patient in a friendly manner.
  • Receive patient's payments determine account receivables and direct to Billing personnel.
  • Book follow up appointment, provide Orders for Lab works / Procedure.
  • Check In upcoming clinic visit, prepare demographic registration data.
  • Prepare Referrals/ Authorization provided correct CPT codes /ICD 10 Codes.
  • Triage telephone calls and or take messages as appropriate to providers.
  • Communicate to pharmacy ordering prescriptions.
  • Collect copay and process card payment for self-pay patient.
  • Scan ID/Insurance card and other documents and link to patients chart.
  • Established effective working relationships.
  • Maintaining professionalism, protecting patients' rights and confidentiality.
  • Perform various office duties as assigned by the office Manager.
08/2014 to 12/2014
AT&T UVERSE – Manila, Philippines
  • Managed up to 35 inbound calls daily, troubleshooting various electronic devices (TV, Phone, Internet).
  • Delivered exemplary customer care by responding to account inquiries expeditiously.
  • Administered appropriate troubleshooting strategies to correct service interruptions.
  • Guided clients through navigating and understanding electronic equipment.
  • Documented necessary account information and provided solutions to achieve customer satisfaction.
  • Maintained target performance, efficiency, and quality standards.
  • Supported and adhered to company policies, requirements, and expectations.
Customer Service Representative, 11/2013 to 05/2014
  • SPI GLOBAL CRM, PLDT NSOB Munoz Quezon City - Manila - Philippines (+632-884-6222.
  • Managed maximum of 250 inbound calls per week.
  • Assist with orders, troubleshooting/errors, account inquiries, billing, cancelations, and other issues.
  • Resolve customer complaints via phone, email, and mail regarding card malfunctions and fraudulent activities.
  • Process payments, update information, including customer addresses and phone numbers.
  • Remain up-to-date on changes in policies and/or renewals.
  • Facilitated prepaid debit card orders/cancellations; answered questions related to warranties and terms of sale.
  • Inform customers on deals, promotions, compiled reports on customer satisfaction.
Aviation Secretary, 06/2009 to 07/2013
AERO EQUIPT AVIATION, INC
  • Hangar 8324 A Argonaut Highway Subic Freeport Olongapo Philippines 2222 (+6347-252-9091) Serve as Student Registrar / Coordinator responsible for handling student concerns regarding flight training.
  • Manage record keeping, and enrollment functions.
  • Handle for student's hotel accommodations or restaurant concerns.
  • Processed permits to study /visas at the Philippines Bureau of Immigration.
  • Handled inquiries for Foreign National and Local student applicants for marketing purposes.
  • Obtain pilot License and renewal from Civil Aviation Authority of the Philippines.
Travel Consultant, 10/2007 to 03/2008
  • (+63247-223-1029) WILD ORCHID TRAVEL TOURS, Baloy Long Beach Bo.
  • Barretto Olonagapo City - Philippines Assist clients applying for new passport or renewal.
  • Serve as Foreign National point-of-contact for individuals requesting visa extension.
  • Coordinate domestic Flight booking.
Cashier, 03/2007 to 07/2007
WHITE CORAL BEACH RESORT
  • Poblacion Panibatuhan Morong Bataan, Philippines ( +632-514-8244) Manage all cash and credit transactions and resolved cash-related inquiries.
  • Balanced daily accounts.
  • Interact communicate with customers.
  • Remained updated on product pricing, discounts, and special offers.
  • Coordinated store work activities and maintain accounting records.
  • Reported accounting discrepancies to supervisors accordingly.
  • Produce daily/weekly/monthly transaction reports; managed inventory.
Stock/Clerk/Inventory/Purchasing Clerk, 05/2003 to 09/2005
BLUE MARLIN, INC - Bldg, Watercraft Subic Freeport Olongapo Philippines
  • Serve as Office Assistant, receiving inquiries and complaints regarding restaurant operations.
  • Purchase restaurant stocks and controlled par stocking.
  • Managed inventory for the restaurant stocks daily and End-of-the-Month.
Education
BA of Arts: Psychology, 07/2015
PHILIPPINE WOMEN'S UNIVERSITY
Edza West Triangle Quezon City Manila Philippines 1104 2014 (+632-9206317): 03/1997
ST. Rita Skills Training Center Rm 10 Victor Bldg Annex West Bajac Bajac Olongapo Philippines
06/1996
Secondary School, Olongapo City Nat High School - Rizal Ave East Tapinac Olongapo City Philippines
Summary
Dedicated professional with proven track record of success managing multiple priorities, with strong work ethics following instructions implicitly, and providing a positive impact.
Highlights
  • Administrative & Clerical Support
  • Excellent Customer Service
  • Client Liaison
  • HIPPA Compliance
  • Quality Control
  • Records Management
  • Inventory Management Purchasing
  • Travel Coordination
  • Management Experience
  • Problem Resolution
  • Vendor Management
  • Team Collaboration
  • Authorized to work in the US for any employer
  • Accounting, Marketing, Triage
  • Administrative, Mail, Troubleshooting
  • Administrative functions, Office, Vendor Management
  • Billing, Works
  • Book, Office Manager
  • Civil Aviation Authority, Orthopedics
  • Clerical, Personnel
  • Closing, Cameras
  • CPT, Pick
  • Credit, Policies
  • CRM, Pricing
  • Resolve customer complaints, Problem solving
  • Clients, Problem Resolution
  • Client Liaison, Purchasing
  • Customer satisfaction, Quality
  • Excellent Customer Service, Quality Control
  • Customer service, Receiving
  • Customer care, Record keeping
  • Debit, Restaurant operations
  • Documentation, Safety
  • Email, Supervisor
  • Filing, Take messages
  • ICD 10, Telephone
  • Insurance, Phone
  • Inventory, TV
  • Inventory Management, Therapy
  • Legal, Transportation
Skills
  • Accounting, Administrative, administrative functions, Billing, Book, Civil Aviation Authority, Clerical, closing, CPT, credit, CRM, Resolve customer complaints, clients, Client Liaison, customer satisfaction, Excellent Customer Service, customer service, customer care, debit, documentation, email, filing, ICD 10, Insurance, inventory, Inventory Management, legal, marketing, mail, Office, works, office Manager, Orthopedics, personnel, cameras, pick, policies, pricing, problem solving, Problem Resolution, Purchasing, quality, Quality Control, receiving, record keeping, restaurant operations, safety, supervisor, take messages, telephone, Phone, TV, therapy, transportation, Triage, troubleshooting, Vendor Management
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    Resume Overview

    Companies Worked For:

    • Tarantino Properties, Lake Forest Park
    • Dr. Joseph J Katta
    • AT&T UVERSE
    • AERO EQUIPT AVIATION, INC
    • WHITE CORAL BEACH RESORT
    • BLUE MARLIN, INC - Bldg, Watercraft Subic Freeport Olongapo Philippines

    School Attended

    • PHILIPPINE WOMEN'S UNIVERSITY
    • Secondary School, Olongapo City Nat High School - Rizal Ave East Tapinac Olongapo City Philippines

    Job Titles Held:

    • Billing Clerk
    • Front Desk Specialist
    • Medical Receptionist
    • Customer Service Representative
    • Aviation Secretary
    • Travel Consultant
    • Cashier
    • Stock/Clerk/Inventory/Purchasing Clerk

    Degrees

    • BA of Arts : Psychology , 07/2015
      Edza West Triangle Quezon City Manila Philippines 1104 2014 (+632-9206317) : 03/1997
      06/1996

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