Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dynamic Collections Representative with excellent communication and negotiation skills. Persistent, firm and consistent in abiding by all policies and procedures. Excels through nonconfrontational negotiation and reasoning.

Friendly Collections Representative with an in-depth knowledge of negotiation techniques and collections methods. Ambitious, personable and trustworthy. Gifted with the unique ability to diffuse tense situations.

Results-driven Collections Representative with a knack for getting debtors to open-up and communicate. Outstanding negotiation and customer service skills. Proficient in processing payments and accurately recording information.

Professional Collections Representative with Number years of experience in the collections industry. Hardworking, friendly and a great negotiator. Mastery in locating debtors.

Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.

Competent Accounts Receivable Specialist bringing Number years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.

Experienced Accounts Receivable Specialist bringing Number years of experience in the credit and collections field. Talented in performing high volume of outbound calls to secure payments on past due accounts. Well-versed in reducing loss and write-offs by offering customers payment plans and alternative debt restructuring options.

Skills
  • Proficient in Microsoft Outlook,Word and Excel.
  • Goal Focus
  • Problem resolution capability
  • Patient evaluation/intervention
  • Strong clinical judgment
  • Excellent verbal and written communication.
  • Ability to follow set rules and protocol.
  • Time management and organizational skills.
  • Payment Arrangements
  • Locating Debtors
  • Multi-Line Phone Systems
  • Policies and Procedures
  • Scheduling
  • Budgeting
  • Accounting
  • Financial Reporting
  • Account Reconciliation
  • Accounting Skills
  • Balance Sheets
  • Customer Accounts Management
  • Payment Collection
  • Spreadsheets
  • Great Phone Demeanor
  • Mathematics Skills
Work History
Collections Representative, 07/2020 - 02/2021
Comcast Ionia, MI,
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances.
  • Used skip tracing resources to locate debtors and updated information in company system.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Researched, analyzed and settled Number disputes per week.
  • Resolved challenging situations with friendly but firm strategies.
  • Handled Number outbound and inbound calls daily with goal of collecting owed debt.
  • Processed payments and contracts on accounts.
  • Achieved monthly goals of $Amount through effective use of Type and Type skills.
  • Counseled debtors on payment options and arranged installment agreements.
  • Negotiated to collect balance in full.
  • Recorded all information regarding financial status of customers.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Collected documents and made portfolios for collections accounts.
  • Achieved performance goals on consistent basis.
  • Processed payments and applied to customer balances.
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.
  • Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
  • Maintained high volume of calls to meet demands of busy group.
  • Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
Billing Clerk, 05/2015 - 07/2020
Cci Health & Wellness Services Takoma Park, MD,

Provides first tier/front line and second tier responses to customer inquiries. Follows-up and ensures that customer issues are handled effectively.Accepts, processes necessary forms and applications for special accounts (budget payment plan, senior citizen and life support).Enters and retrieves data in mainframes and personal computer with proficiency and accuracy.Answers phone calls and emails, ascertains the nature of the request and responds and resolves. Manages large amount of inbound calls in a timely and efficient manner while maintaining a high level of customer satisfaction.Builds sustainable relationships and engage customers by going the extra mile.Identifies customers' needs, clarify information, research every issue and provide solution and/or alternatives to customer needs.Manages customer escalations on the highest priority and work with appropriate internal departments for resolution.Routes calls to appropriate resource within NTUA based on defined operational processes.Follows up customers calls where necessary.Meets personal/team qualitative and quantitative targets.Completes call logs where available.Keeps records and documentation of customer interactions or transactions, including detail of inquiries, complaints, or comments and actions taken to resolve.Assists with special projects.Prepares or assists with the preparation of scheduled and/or ad hoc statistical and narrative reports; performs information gathering and analysis and/or forecasting, as specifically directed. Maintains records in accordance with established policies and procedures and audit guidelines.Performs other duties as assigned.

  • Reviewed collection reports to determine status of collections and amounts of outstanding balances.
  • Used skip tracing resources to locate debtors and updated information in company system.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Researched, analyzed and settled Number disputes per week.
  • Resolved challenging situations with friendly but firm strategies.
  • Handled Number outbound and inbound calls daily with goal of collecting owed debt.
  • Processed payments and contracts on accounts.
  • Achieved monthly goals of $Amount through effective use of Type and Type skills.
  • Negotiated to collect balance in full.
  • Recorded all information regarding financial status of customers.
  • Collected documents and made portfolios for collections accounts.
  • Processed payments and applied to customer balances.
  • Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Checked packages for demand letters and loan authorizations before sending to clients.
Customer Care Agent, 01/2015 - 05/2015
Ace Hardware New York, NY, Create service notification, obtains initial application, and gathers required documents to complete service and/or job orders for utility services.Provides utility service and/or related information to the public and employee, based on established NTUA Tariff Rules and Regulations.Notifies or locates customers with delinquent accounts and attempts to secure payment or establish payment arrangements, using telephone and/or postal services.Prepares correspondence and generates reports as required.Assists and participates in customer orientation and public relations demonstrations.Researches, analyzes, and reviews customer complaints regarding utility service billing, credit and/or other concerns and reports finding; makes recommendations to ensure customer satisfaction.Researches and reviews payments and account liabilities based on customer account and provide information to appropriate individual.Authorizes extension of credit based on evaluation of credit history, arranges terms of payment and follow up on collection of accounts.Accepts, processes necessary forms and applications for special accounts (budget, payment plan, senior citizen and life support). Prepares special invoicing for miscellaneous receivables.Calculates, processes, and monitors contracts for capital and reimbursable work orders.Documents and follow-up on billing inquiries, complaints, and maintains customer files.Performs other duties as assigned or requested.Navajo PreferenceVeteran PreferenceThis institution is an equal opportunity provider and employer.
Clerical Assistant , 2010 - 11/2010
The Hartford Quinebaug, CT, answering and directing phone callsmaking phone callstaking and distributing messagesorganizing and scheduling appointmentsorganizing and coordinating meetingshandling inquiries and incoming work requestsreviewing files and records to answer requests for informationchecking and distributing documents and correspondencereceiving, sorting and distributing incoming mailmaintaining filing systemscompiling records of office activitiesphotocopying, scanning and faxingsending emailspreparing and sending outgoing mailings and packagestyping documents and correspondencechecking and entering dataupdating and maintaining databasescoordinating work flowcontrolling basic accounting functions such as checking invoices and making depositsmanaging petty cashmonitoring and ordering inventory of office supplieskeeping office area neat and tidy
Nurse Assistant, 2009 - 11/2009
Lane Regional Medical Center Zachary, LA, Performs any combination of following duties in care of patients in hospital, nursing home, or other medical facility, under direction of nursing and medical staff: Answers signal lights, bells, or intercom system to determine patients' needs. Bathes, dresses, and undresses patients. Serves and collects food trays and feeds patients requiring help. Transports patients, using wheelchair or wheeled cart, or assists patients to walk. Turns and repositions bedfast patients, alone or with assistance, to prevent bedsores. Changes bed linens, runs errands, directs visitors, and answers telephone. Takes and records temperature, blood pressure, pulse and respiration rates, and food and fluid intake and output, as directed. Cleans, sterilizes, stores, prepares, and issues dressing packs, treatment trays, and other supplies. Dusts and cleans patients' rooms. May be assigned to specific area of hospital, nursing home, or medical facility.  May assist in providing medical treatment and personal care to patients in private home settings and be designated Home Health Aide.
Education
Nursing Assistance : Nursing , Expected in 2015
-
Navajo Technical University - Chinle, Arizona
GPA:
High School Diploma: , Expected in 2008
-
Chinle High School - Chinle, Arizona
GPA:
Accomplishments

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

79Average

resume Strength

  • Personalization
  • Target Job

Resume Overview

School Attended

  • Navajo Technical University
  • Chinle High School

Job Titles Held:

  • Collections Representative
  • Billing Clerk
  • Customer Care Agent
  • Clerical Assistant
  • Nurse Assistant

Degrees

  • Nursing Assistance
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: