Dynamic Collections Representative with excellent communication and negotiation skills. Persistent, firm and consistent in abiding by all policies and procedures. Excels through nonconfrontational negotiation and reasoning.
Friendly Collections Representative with an in-depth knowledge of negotiation techniques and collections methods. Ambitious, personable and trustworthy. Gifted with the unique ability to diffuse tense situations.
Results-driven Collections Representative with a knack for getting debtors to open-up and communicate. Outstanding negotiation and customer service skills. Proficient in processing payments and accurately recording information.
Professional Collections Representative with Number years of experience in the collections industry. Hardworking, friendly and a great negotiator. Mastery in locating debtors.
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Competent Accounts Receivable Specialist bringing Number years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.
Experienced Accounts Receivable Specialist bringing Number years of experience in the credit and collections field. Talented in performing high volume of outbound calls to secure payments on past due accounts. Well-versed in reducing loss and write-offs by offering customers payment plans and alternative debt restructuring options.
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Provides first tier/front line and second tier responses to customer inquiries. Follows-up and ensures that customer issues are handled effectively.Accepts, processes necessary forms and applications for special accounts (budget payment plan, senior citizen and life support).Enters and retrieves data in mainframes and personal computer with proficiency and accuracy.Answers phone calls and emails, ascertains the nature of the request and responds and resolves. Manages large amount of inbound calls in a timely and efficient manner while maintaining a high level of customer satisfaction.Builds sustainable relationships and engage customers by going the extra mile.Identifies customers' needs, clarify information, research every issue and provide solution and/or alternatives to customer needs.Manages customer escalations on the highest priority and work with appropriate internal departments for resolution.Routes calls to appropriate resource within NTUA based on defined operational processes.Follows up customers calls where necessary.Meets personal/team qualitative and quantitative targets.Completes call logs where available.Keeps records and documentation of customer interactions or transactions, including detail of inquiries, complaints, or comments and actions taken to resolve.Assists with special projects.Prepares or assists with the preparation of scheduled and/or ad hoc statistical and narrative reports; performs information gathering and analysis and/or forecasting, as specifically directed. Maintains records in accordance with established policies and procedures and audit guidelines.Performs other duties as assigned.
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