Billing Associate/IT Support Specialist Resume Example
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BILLING ASSOCIATE/IT SUPPORT SPECIALIST
Professional Summary
A skilled support technician with broad experience in technical support and operations. Also adept in assisting all level of users in troubleshooting and fixing concerns with diverse computer systems, mobile devices and peripheral equipments.
Technical Skills
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Certifications
- Oracle Certified Associate
- Oracle 12c SQL Fundamentals
- Certified Peer Educator
- CCNA Certificate of Course Completion
Job Skills
- Diagnosed and resolved hardware and software problems, referring more complex networking technicalities to administrators or IT managers
- Supported end users on a variety of issues ranging from hardware, software, network and account management
- Ensured network, system and data availability and integrity through maintenance and upgrade
- Monitored performance of network and servers to identify potential problems and bottleneck
- Provided basic network support ensuring desktop and other network peripherals full connectivity
- Collaborated in the development, implementation, support, and documentation of new and existing technology software and solutions
- Responded to work from a work assignment station under general supervision, operating within well-defined guidelines
- Assisted the IT team in installation, configuration and deployment of new equipment
- Troubleshooted computer hardware and software problems
- Provided feedback on technical issues to improve overall service delivery, making recommendations for process and procedure improvements
- Managed office inventory and supplies, working with procurement staff to purchase hardware and software items as needed
Work History
Billing Associate/IT Support Specialist, 03/2020 to Current
Colfax Corporation – Dallas , TX
Colfax Corporation – Dallas , TX
- On-site technical support performing installation, repair and preventive maintenance including checking, cleaning of workstations, printers and peripherals
- Diagnose and resolve hardware and software problems, referring more complex networking technicalities to administrators or IT managers
- Support end users on a variety of issues ranging from hardware, software, network and account management
- Collaborate in the development, implementation, support, and documentation of new and existing technology software and solutions
- Manage office inventory and supplies, working with procurement staff to purchase hardware and software items as needed
- Functions as key point of contact for all billing data integrity matters for patients and internal departments
- Prepare monthly billing statements and maintain complete accuracy of patient accounts
- Collect data to complete detailed financial reports for stakeholders and management
Office Assistant, 03/2018 to 11/2019
Lifepoint Hospitals – Asia , TN
Lifepoint Hospitals – Asia , TN
- Interacted with diverse student population and answered general questions regarding admissions and course scheduling for college campus
- Responded to work from a work assignment station under general supervision, operating within well
defined guidelines - Assisted the IT team in installation, configuration and deployment of new equipment
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Troubleshot computer hardware and software problems
First Year Experience Mentor, 06/2017 to 05/2018
Office Of Student Life, CCBC – City , STATE
Office Of Student Life, CCBC – City , STATE
- Served as role model and mentor to group of first-year students as assigned based on common theme or interest
- Kept accurate data records of all students assigned
- Lead and facilitated incoming first-year students in all scheduled program events and activities during new student orientation
- Participated in first-year service experience with new students during orientation
- Assisted in all aspects of orientation materials preparation as assigned
- Referred students to campus resources and activities
- Kept open communication with Director of Student Life regarding student concerns
Database Administrator in Training, 04/2017 to 11/2017
Teyematics Inc – City , STATE
Teyematics Inc – City , STATE
- Provided database security measures by creating and assigning
appropriate roles and privileges to users - Modified existing databases to meet unique requirements and needs
- Maintain sound backup and recovery policies and procedures using
RMAN - Monitored the scheduled backup procedures on daily basis using
Crontab - Performed Database Tuning & Performance, Storage Management,
Plan growth and changes (capacity planning), Database Monitoring,
Security Management and Tuning SQL queries - Configured and used the Oracle Enterprise Manager for Performance,
Maintenance and Administrative tasks - Enhanced users' understanding of database systems by conducting
pre-implementation workshops, delivering group and individual
training sessions and creating user-friendly training materials - Provided production database administration, support and monitoring
to proactively resolve database issues for Oracle and SQL Servers - Troubleshot computer hardware and software problems
Education
Associate of Applied Science: Information Systems Security (Cyber Security)Community College of Baltimore County - City, State
Bachelor of Science: AccountingCovenant University - City
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Resume Overview
School Attended
- Community College of Baltimore County
- Covenant University
Job Titles Held:
- Billing Associate/IT Support Specialist
- Office Assistant
- First Year Experience Mentor
- Database Administrator in Training
Degrees
- Associate of Applied Science : Information Systems Security (Cyber Security)
Bachelor of Science : Accounting
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