A skilled support technician with broad experience in technical support and operations. Also adept in assisting all level of users in troubleshooting and fixing concerns with diverse computer systems, mobile devices and peripheral equipments.
Technical Skills
Rx30 pharmacy software
Wireshark software
Oracle 12c SQL
Cisco packet tracer
Linux
Oracle 11g/12c database
Networking (Patching, Testing & Support)
Microsoft office applications and packages
Certifications
Oracle Certified Associate
Oracle 12c SQL Fundamentals
Certified Peer Educator
CCNA Certificate of Course Completion
Work History
Billing Associate/IT Support Specialist, 03/2020 to Current Colfax Corporation – Dallas, TX,
On-site technical support performing installation, repair and preventive maintenance including checking, cleaning of workstations, printers and peripherals
Diagnose and resolve hardware and software problems, referring more complex networking technicalities to administrators or IT managers
Support end users on a variety of issues ranging from hardware, software, network and account management
Collaborate in the development, implementation, support, and documentation of new and existing technology software and solutions
Manage office inventory and supplies, working with procurement staff to purchase hardware and software items as needed
Functions as key point of contact for all billing data integrity matters for patients and internal departments
Prepare monthly billing statements and maintain complete accuracy of patient accounts
Collect data to complete detailed financial reports for stakeholders and management
Office Assistant, 03/2018 to 11/2019 Lifepoint Hospitals – Asia, TN,
Interacted with diverse student population and answered general questions regarding admissions and course scheduling for college campus
Responded to work from a work assignment station under general supervision, operating within well
defined guidelines
Assisted the IT team in installation, configuration and deployment of new equipment
Resolved conflicts and negotiated mutually beneficial agreements between parties
Troubleshot computer hardware and software problems
First Year Experience Mentor, 06/2017 to 05/2018 Office Of Student Life, CCBC – City, STATE,
Served as role model and mentor to group of first-year students as assigned based on common theme or interest
Kept accurate data records of all students assigned
Lead and facilitated incoming first-year students in all scheduled program events and activities during new student orientation
Participated in first-year service experience with new students during orientation
Assisted in all aspects of orientation materials preparation as assigned
Referred students to campus resources and activities
Kept open communication with Director of Student Life regarding student concerns
Database Administrator in Training, 04/2017 to 11/2017 Teyematics Inc – City, STATE,
Provided database security measures by creating and assigning
appropriate roles and privileges to users
Modified existing databases to meet unique requirements and needs
Maintain sound backup and recovery policies and procedures using
RMAN
Monitored the scheduled backup procedures on daily basis using
Crontab
Performed Database Tuning & Performance, Storage Management,
Plan growth and changes (capacity planning), Database Monitoring,
Security Management and Tuning SQL queries
Configured and used the Oracle Enterprise Manager for Performance,
Maintenance and Administrative tasks
Enhanced users' understanding of database systems by conducting
pre-implementation workshops, delivering group and individual
training sessions and creating user-friendly training materials
Provided production database administration, support and monitoring
to proactively resolve database issues for Oracle and SQL Servers
Troubleshot computer hardware and software problems
Education
Associate of Applied Science: Information Systems Security (Cyber Security), Expected in Community College of Baltimore County - Catonsville, MD GPA:
Bachelor of Science: Accounting, Expected in Covenant University - Ogun State, GPA:
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