Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

A skilled support technician with broad experience in technical support and operations. Also adept in assisting all level of users in troubleshooting and fixing concerns with diverse computer systems, mobile devices and peripheral equipments.

Technical Skills
  • Rx30 pharmacy software
  • Wireshark software
  • Oracle 12c SQL
  • Cisco packet tracer
  • Linux
  • Oracle 11g/12c database
  • Networking (Patching, Testing & Support)
  • Microsoft office applications and packages
  • Oracle Certified Associate
  • Oracle 12c SQL Fundamentals
  • Certified Peer Educator
  • CCNA Certificate of Course Completion
Work History
Billing Associate/IT Support Specialist, 03/2020 to Current
Colfax CorporationDallas, TX,
  • On-site technical support performing installation, repair and preventive maintenance including checking, cleaning of workstations, printers and peripherals
  • Diagnose and resolve hardware and software problems, referring more complex networking technicalities to administrators or IT managers
  • Support end users on a variety of issues ranging from hardware, software, network and account management
  • Collaborate in the development, implementation, support, and documentation of new and existing technology software and solutions
  • Manage office inventory and supplies, working with procurement staff to purchase hardware and software items as needed
  • Functions as key point of contact for all billing data integrity matters for patients and internal departments
  • Prepare monthly billing statements and maintain complete accuracy of patient accounts
  • Collect data to complete detailed financial reports for stakeholders and management
Office Assistant, 03/2018 to 11/2019
Lifepoint HospitalsAsia, TN,
  • Interacted with diverse student population and answered general questions regarding admissions and course scheduling for college campus
  • Responded to work from a work assignment station under general supervision, operating within well
    defined guidelines
  • Assisted the IT team in installation, configuration and deployment of new equipment
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Troubleshot computer hardware and software problems
First Year Experience Mentor, 06/2017 to 05/2018
Office Of Student Life, CCBCCity, STATE,
  • Served as role model and mentor to group of first-year students as assigned based on common theme or interest
  • Kept accurate data records of all students assigned
  • Lead and facilitated incoming first-year students in all scheduled program events and activities during new student orientation
  • Participated in first-year service experience with new students during orientation
  • Assisted in all aspects of orientation materials preparation as assigned
  • Referred students to campus resources and activities
  • Kept open communication with Director of Student Life regarding student concerns
Database Administrator in Training, 04/2017 to 11/2017
Teyematics IncCity, STATE,
  • Provided database security measures by creating and assigning
    appropriate roles and privileges to users
  • Modified existing databases to meet unique requirements and needs
  • Maintain sound backup and recovery policies and procedures using
  • Monitored the scheduled backup procedures on daily basis using
  • Performed Database Tuning & Performance, Storage Management,
    Plan growth and changes (capacity planning), Database Monitoring,
    Security Management and Tuning SQL queries
  • Configured and used the Oracle Enterprise Manager for Performance,
    Maintenance and Administrative tasks
  • Enhanced users' understanding of database systems by conducting
    pre-implementation workshops, delivering group and individual
    training sessions and creating user-friendly training materials
  • Provided production database administration, support and monitoring
    to proactively resolve database issues for Oracle and SQL Servers
  • Troubleshot computer hardware and software problems
Associate of Applied Science: Information Systems Security (Cyber Security), Expected in
Community College of Baltimore County - Catonsville, MD
Bachelor of Science: Accounting, Expected in
Covenant University - Ogun State,

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School Attended

  • Community College of Baltimore County
  • Covenant University

Job Titles Held:

  • Billing Associate/IT Support Specialist
  • Office Assistant
  • First Year Experience Mentor
  • Database Administrator in Training


  • Associate of Applied Science
  • Bachelor of Science

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