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billing assistant front desk receptionist resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Dedicated professional with demonstrated strengths in customer service and time management, with diligent attention to important details. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Skills
  • Task prioritization
  • Customer service and satisfaction
  • Time management
  • Attention to Detail
  • Verbal and Written Communication
  • Multitasking and Prioritization
Experience
10/2019 to 01/2022
Billing Assistant/Front Desk Receptionist Murphy Usa, Inc. Martinsville, IN,
  • Responsible for receiving and reviewing patients charts for verification and accuracy
  • Making sure that codes are assigned correctly and sequenced appropriately as per government and insurance regulations
  • Reviewing patients bills for accuracy and completeness and obtain any missing information
  • Maintaining a confident and organized workspace.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Assisted staff and executives with special projects.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Explained policies and procedures to visitors.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Directed visitor security screening before allowing entry.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Welcomed large volume of guests and improved overall customer service.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Scheduled and confirmed appointments and meetings for management team.
12/2017 to 05/2019
CASH MANAGER/Cashier Team Lead Union Market City, STATE,
  • Assisted management with setting both realistic and ambitious financial goals, driving company growth and development with a forward-thinking mindset
  • Secured assets, records, and securities using clear custody and control procedures
  • Enhanced team performance by recruiting, hiring and training qualified staff members.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Processed payments promptly for customers to exceed productivity standards.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Answered customer questions and provided store information.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Screened applicants for hire and assisted with training individuals for cashier positions.
  • Prepared cash deposits and balanced store safe for opening and closing of business.
  • Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
09/2016 to 12/2016
Professor's Assistant BMCC City, STATE,
  • Tutored students requiring further assistance with learning concepts and course material.
  • Documented and reported on student enrollment and attendance.
  • Relieved burden on professors by leading classroom or laboratory sessions.
  • Contributed to moderation of class discussions.
  • Instructed small student groups on individual aspects of subject matter.
  • Utilized email, phone and in-person meetings to answer questions and mentor struggling students.
01/2014 to 08/2016
ASSISTANT MANAGER GREENBAY MARKET City, STATE,
  • Managed the staff of 10+ people
  • Personally, established a full organic juice bar at the store, The juice bar significantly increased the revenue and profits for the store
  • Calculated money in cash drawers at the beginning and the end of shifts for accuracy of transactions and petty cash
  • Gave full attention to customers by greeting them and resolved customer complaints if required.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Completed inventory audits to identify losses and project demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
Education and Training
Expected in 06/2022 to to
Bachelor of Science:
HUNTER COLLEGE - Lafayette, NEW YORK, NY
GPA:
  • Dean's List Honoree
Expected in 06/2018 to to
Associate's Degree:
- New York, NY
GPA:
Expected in 06/2013 to to
High School Diploma:
INTERNATIONAL HIGH SCHOOL - LAFAYETTE, New York, NY
GPA:
Certificate of Excellence by The Public Advocate for the City of New York Student Leadership Award by The Council of School Supervisors and Administrators of the City of New York
Expected in to to
Certificate of Merit by:
Borough of Manhattan Community College - ,
GPA:
Expected in to to
Certificate of Achievement in English:
- ,
GPA:
Languages
English:
Full Professional
Negotiated:
Albanian:
Native/ Bilingual
Negotiated:

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Resume Overview

School Attended

  • HUNTER COLLEGE
  • INTERNATIONAL HIGH SCHOOL
  • Borough of Manhattan Community College

Job Titles Held:

  • Billing Assistant/Front Desk Receptionist
  • CASH MANAGER/Cashier Team Lead
  • Professor's Assistant
  • ASSISTANT MANAGER

Degrees

  • Bachelor of Science
  • Associate's Degree
  • High School Diploma
  • Certificate of Merit by
  • Certificate of Achievement in English

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