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Billing And Support Specialist Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Energized professional promoting more than 24 years of expertise performing successfully in busy settings while assisting customers. Skilled professional cashier, hotel and food hospitality services, cake decorator, insurance agent and customer service oriented individual who is fully bilingual in Spanish and enthusiastic about bringing expertise in customer service, food preparation and catering. First-rate listening, problem-solving and relationship-building skills that make a difference are what I am all about. Versatile Support Specialist skilled, self-motivated and attentive with good interpersonal and problem-solving abilities.

Skills
  • Register operations
  • Inventory rotation
  • Product displays
  • Store appearance
  • Cleaning and sanitizing
  • Work area maintenance
  • Product knowledge
  • Upselling
  • Effective customer communication
  • Cash management
  • Loss prevention
  • Sales expertise
  • Signage and pricing accuracy
  • ID verification
  • Time management
  • Issue resolution
  • Scanner operations
  • POS systems
  • Spanish translation
  • Client account management
  • Collection practices
  • Billing systems and software
  • Records organization and review
  • Till counting
  • Customer service and support
Work History
Billing and Support Specialist, 02/2021 to Current
Sam's ClubZanesville, OH,

Perform a variety of routine clerical and administrative task in the positions of Cashier, Customer Service Representative and Utility Billing Clerk.

Retail Associate, 11/2017 to 04/2018
Farmers Insurance GroupTarrant County, TX,
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Stocked and cleaned shelves while maintaining neat and orderly store.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Maintained friendly, outgoing and customer-focused demeanor while on sales floor.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Organized store by returning all merchandise to its proper place and restocked displays.
  • Promoted customer satisfaction by assisting and directing.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Licensed Insurance Agent, 06/2015 to 07/2016
Combined InsuranceCity, STATE,
  • Pursued continued professional development through insurance workshops, course and webinars.
  • Upsold products to policyholders and potential new clients.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Provided quick turnaround time when customers called with questions, usually within 1 hours.
  • Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
  • Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
  • Maintained pleasant and cordial attitude at all times, even when issues arose.
  • Cultivated lasting professional relationships, which created continuous client referral streams within community.
Education
Associate of Arts: Chef Training, Expected in
El Centro College - Dallas, TX
GPA:
Certificate: Entrepreneurship From Start To Venture, Expected in
Red River Technology Center - Duncan, OK
GPA:
High School Diploma: , Expected in
Lamar High School - Arlington, TX
GPA:
Certifications
  • Certification in Cake Decorating
  • Licensed Insurance Agent LOA in Life, Accident, Health - 2015
  • Oklahoma State License # 100225672 Natl # 17612124
  • National Restaurant Association Servsafe Manager Certification No. 10828298 Texas
Additional Information

REFERENCES

Sean Greely XXX-255-1048 GM- Homeland Grocers

Virginia Casablanca 469-733-7774 IT Instructor

Magnolia Anderson XXX-470-8832 Chef

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Resume Overview

School Attended
  • El Centro College
  • Red River Technology Center
  • Lamar High School
Job Titles Held:
  • Billing and Support Specialist
  • Retail Associate
  • Licensed Insurance Agent
Degrees
  • Associate of Arts
  • Certificate
  • High School Diploma