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Billing and Collections Specialist Resume Example

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Grace
Walus
Professional Summary

Experienced Office Management and Accounting Professional with over 20 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Skills
  • Business administration
  • Team management
  • Operational improvement
  • Communications
  • Budgeting
  • Recruitment and hiring
  • AP and AR management
  • Credit and collections
  • Payroll Processing
  • Account Reconciliation
  • Financial Reporting
  • Closing procedures
  • MS Office
  • QuickBooks
  • Salesforce
  • NetSuite
Education
National-Louis UniversityChicago, IL2014Bachelor of Science: Business Management
Robert Morris University - IllinoisChicago, IL1991Associate of Science: Computerized Business Systems And Accounting
Work History
GovQA, LLC- Billing and Collections Specialist
Woodridge, IL09/2016 - Current
  • Generate and submit invoices based upon established accounts receivable schedules and terms
  • Identify, research and resolve billing variances to maintain system accuracy and currency
  • Research accounts and complete due diligence to resolve collection problems
  • Deliver exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances
  • Process payments, apply to customer balances and deliver deposits to bank
  • Deliver top-notch administrative support to accounting team, promoting excellence in financial operations
  • Manage costs and billing and resolve financial discrepancies effectively through organizational management of account information using various software
  • Keep physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Solicit bids for commercial insurance, present insurance options to management and secure new policies
Global Cleaning Systems, Inc.- Accountant and Office Manager
Lemont, Illinois09/1999 - 09/2016
  • Preformed office accounting functions such as A/P, A/R and Payroll to keep finances accurate and current
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
  • Solved problems timely and effectively, ensuring customer satisfaction
  • Compared vendor prices and negotiated for optimal savings
  • Managed entire accounting cycle including gathering information, preparing documents, finalizing reports and closing books
  • Partnered with auditors to prepare yearly audits and realize compliance with governmental tax guidelines
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administrative salaries for staff
  • Verified employee time cards to prepare accurate bi-weekly payroll
  • Designed marketing material to promote increased sales
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
Western Industries, Inc.- Assistant Controller and Office Manager
Cicero, Illinois06/1993 - 09/1999
  • Managed all areas of accounting, including accounts payable and receivables, general ledger management, banking reconciliations and monthly balance sheet statements
  • Built and professionally developed highly competent team of 10 accounting professionals
  • Assisted management with finalization of annual expense plans
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
  • Maintained cash flow by monitoring bank balances and cash requirements
  • Reconciled accounts and resolved both internal variances and discrepancies in external documentation
  • Prepared monthly reports, including payment and account reconciliations and financial statements
  • Followed up with delinquent accounts to obtain funds and reduce aging balances
  • Collaborated with purchasing department to reconcile vendor invoices and facilitate payments
  • Verified employee benefit invoices by verifying coverage and costs
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
  • Proposed and published metrics and KPI's to be incorporated into monthly financials and scoreboards
  • Oversaw all HR needs for 100+ employees
  • Conducted annual salary surveys and developed, analyzed and updated company salary budget
  • Overhauled process for year-end inventory audits to improve accuracy
  • Prepared working papers, reports and supporting documentation for external audits
Membership Association

The National Society of Leadership and Success

Language Skills

Proficient in Polish

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Resume Overview

Companies Worked For:

  • GovQA, LLC
  • Global Cleaning Systems, Inc.
  • Western Industries, Inc.

School Attended

  • National-Louis University
  • Robert Morris University - Illinois

Job Titles Held:

  • Billing and Collections Specialist
  • Accountant and Office Manager
  • Assistant Controller and Office Manager

Degrees

  • Bachelor of Science : Business Management
    Associate of Science : Computerized Business Systems And Accounting

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