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Billing and Collections Specialist Resume Example

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BILLING AND COLLECTIONS SPECIALIST
Summary
I am a Data Entry specialist that has provided excellent data management and office support.  Billing and payment processing expertise with 55 WPM typing speed.  I am also detail-oriented and have strong organizational, technical skills as well as offering several years of quality-focus in data processing and coding.

Highlights
  • Microsoft Office proficiency
  • Typing 55+ WPM
  • MS Office Word
  • MS Office PowerPoint
  • 10 key - 9,000 - KPH
  • Filing and data archiving
  • Known Systems (AS400, SPI, C-Arch, P260, Citrix, etc.)
Accomplishments
Accounting Skills
  • Operated computers programmed with accounting software to record, store, and analyze information.
Experience
02/2016 to 03/2017
Billing and Collections SpecialistElara Caring - Sainte Genevieve , MO
  • Generate invoices for multiple departments.
  • Maintain multiple databases for entry of invoices for various clients.
  • Communicate with clients, vendors, and other departments both verbally and in writing to complete or correct any errors.
  • Perform data entry into various systems from a variety of sources.
  • Perform research on client inquiries regarding invoices.
  • Prepare monthly aging reports as directed.
  • Produce daily reports as required by management.
10/2015 to 02/2016
Insurance Service RepresentativeAaa Of Southern California - Las Cruces , NM
  • Counsel customers/agents on eligibility and policy coverage.
  • Provide phone requested quotes to customers/agents.
  • Upgrade coverage and sell new coverage/products to existing customers as appropriate.
  • Resolve service related complaints and process complex customer calls, answer customer/agent policy and billing inquiries and assist in the handling of irate callers, difficult billing scenarios, etc.
  • Act as on-line billing systems and agency portal website expert.
  • Provide proactive agency support as well as assist co-workers in mastering these systems and sell their benefits to the agents.
  • May provide agency and internal support on information input processes.
  • Up-sell existing coverage/lines for current customers who are relocating.
  • Process changes to the policy using the policy writing system.
06/2015 to 10/2015
Member Service CashierTraditions Spirits - Terral , OK
  • Process new members and membership renewal.
  • Process credit card applications.
  • Ring up customer purchases and handle any other orders from orders as needed.
  • Assisted customers with locating items across store.
  • Accounting of till at end of shift for accuracy.
  • Completed other tasks such as stocking, organizing, or cleaning.
  • Help ensure every customer enjoyed a satisfying shopping experience.
04/2014 to 05/2015
Bid Desk SpecialistPma Usa - Powell , TN
  • Review loan history validating bids for repairs are necessary and accurate for submissions.
  • Submit details regarding the description and amount of repairs necessary information within defined timeframes.
  • Create preservation orders as necessary per guidelines for Federal Housing Administration (FHA).
  • Resolve Discrepancies.
  • Review and follow up on all open orders with vendors/contractors.
  • Maintain a working knowledge of Safeguards' business rules, client parameters and investor guidelines.
  • Correct all errors found in quality control checks within 24 to 48 hours.
  • Respond to all business communications within 24-48 hours.
08/2012 to 04/2014
Client Account RepresentativeCorner Bakery Cafe - Hillcrest , CA
  • Maintain assigned client systems.
  • Make business decisions on behalf of the client regarding the preservation of their properties.
  • Maintain a working knowledge of Safeguards' business rules, client parameters and investor guidelines.
  • Run and analyze inspection and preservation reports.
  • Review client account and Safeguard updates to determine if additional preservation work is needed.
  • Review contractor updates to determine if property damages, claims, and legal issues are being reported, documented and escalated properly.
  • Review violations and citations on a property and take appropriate actions to remedy the issue.
  • Act as a go-to person for our client in regards to questions on proper procedures, timeframes, invoicing, work completed, and specific issues that arise daily.
  • Create preservation orders per guidelines for Fannie Mae, Freddie Mac, Federal Housing Administration, Conventional and Veterans Affairs.
  • Professionally communicate with client and/or broker on accounts where business rules may not apply or be easily identifiable.
01/2012 to 06/2012
CashierHOME DEPOT - City , STATE
  • Assisted customers with locating items in store.
  • Help customers with final purchases at checkout.
  • Analyzed and reported monthly reconciliation invoices.
  • Completed other tasks such as stocking, organizing, or cleaning.
  • Help ensure every customer enjoyed a satisfying shopping experience.
06/2010 to 05/2012
Program Technician IIMAXIMUS, INC - City , STATE
  • Processed new and renewals applications.
  • Reviewed documents to determine eligibility in the Children's Health Insurance Program.
  • Identifying potential Medicaid referrals and send to appropriate department for completion.
  • Analyzed and reported monthly reconciliation invoices.
  • Updating database in a timely manner when there are changes in circumstances or eligibility status.
  • Meets individual and unit performance goals and standards.
  • Microsoft Office 365 ProPlus Windows (All) Etc.
Education
Present
Associates Degree of Applied Science: AccountingEASTFIELD COLLEGE - City, StateAccounting
February 1997
Associate of Applied Science: Administrative AssistingExecutive Secretarial School of Business - City, StateAdministrative Assisting
Skills
  • Software: AS400, Citrix
  • Desktop Software: Microsoft Office, MS Word, MS PowerPoint, MS Excel, MS Access, Windows
  • Billing Software:  Web-based Software (LoanSphere, Black Knight, iClear, Default.Net, etc.)
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

81Good
Resume Strength
  • Completeness
  • Word choice
  • Measurable results
  • Strong summary
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • EASTFIELD COLLEGE
  • Executive Secretarial School of Business

Job Titles Held:

  • Billing and Collections Specialist
  • Insurance Service Representative
  • Member Service Cashier
  • Bid Desk Specialist
  • Client Account Representative
  • Cashier
  • Program Technician II

Degrees

  • Associates Degree of Applied Science : Accounting
    Associate of Applied Science : Administrative Assisting

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