I am a Data Entry specialist that has provided excellent data management and office support. Billing and payment processing expertise with 55 WPM typing speed. I am also detail-oriented and have strong organizational, technical skills as well as offering several years of quality-focus in data processing and coding.
Microsoft Office proficiency
Typing 55+ WPM
MS Office Word
MS Office PowerPoint
10 key - 9,000 - KPH
Filing and data archiving
Known Systems (AS400, SPI, C-Arch, P260, Citrix, etc.)
Operated computers programmed with accounting software to record, store, and analyze information.
02/2016 to 03/2017
Billing and Collections SpecialistBDF LAW GROUP － Addison, TX
Generate invoices for multiple departments.
Maintain multiple databases for entry of invoices for various clients.
Communicate with clients, vendors, and other departments both verbally and in writing to complete or correct any errors.
Perform data entry into various systems from a variety of sources.
Perform research on client inquiries regarding invoices.
Prepare monthly aging reports as directed.
Produce daily reports as required by management.
10/2015 to 02/2016
Insurance Service RepresentativeTRAVELERS INSURANCE － Richardson, TX
Counsel customers/agents on eligibility and policy coverage.
Provide phone requested quotes to customers/agents.
Upgrade coverage and sell new coverage/products to existing customers as appropriate.
Resolve service related complaints and process complex customer calls, answer customer/agent policy and billing inquiries and assist in the handling of irate callers, difficult billing scenarios, etc.
Act as on-line billing systems and agency portal website expert.
Provide proactive agency support as well as assist co-workers in mastering these systems and sell their benefits to the agents.
May provide agency and internal support on information input processes.
Up-sell existing coverage/lines for current customers who are relocating.
Process changes to the policy using the policy writing system.
06/2015 to 10/2015
Member Service CashierSAM'S CLUB － Dallas, TX
Process new members and membership renewal.
Process credit card applications.
Ring up customer purchases and handle any other orders from orders as needed.
Assisted customers with locating items across store.
Accounting of till at end of shift for accuracy.
Completed other tasks such as stocking, organizing, or cleaning.
Help ensure every customer enjoyed a satisfying shopping experience.