Billing and Collections Specialist Resume Example
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BILLING AND COLLECTIONS SPECIALIST
Summary
I am a Data Entry specialist that has provided excellent data management and office support. Billing and payment processing expertise with 55 WPM typing speed. I am also detail-oriented and have strong organizational, technical skills as well as offering several years of quality-focus in data processing and coding.
Highlights
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Accomplishments
Accounting Skills
- Operated computers programmed with accounting software to record, store, and analyze information.
Experience
02/2016 to 03/2017
Billing and Collections SpecialistElara Caring － Sainte Genevieve , MO
- Generate invoices for multiple departments.
- Maintain multiple databases for entry of invoices for various clients.
- Communicate with clients, vendors, and other departments both verbally and in writing to complete or correct any errors.
- Perform data entry into various systems from a variety of sources.
- Perform research on client inquiries regarding invoices.
- Prepare monthly aging reports as directed.
- Produce daily reports as required by management.
10/2015 to 02/2016
Insurance Service RepresentativeAaa Of Southern California － Las Cruces , NM
- Counsel customers/agents on eligibility and policy coverage.
- Provide phone requested quotes to customers/agents.
- Upgrade coverage and sell new coverage/products to existing customers as appropriate.
- Resolve service related complaints and process complex customer calls, answer customer/agent policy and billing inquiries and assist in the handling of irate callers, difficult billing scenarios, etc.
- Act as on-line billing systems and agency portal website expert.
- Provide proactive agency support as well as assist co-workers in mastering these systems and sell their benefits to the agents.
- May provide agency and internal support on information input processes.
- Up-sell existing coverage/lines for current customers who are relocating.
- Process changes to the policy using the policy writing system.
06/2015 to 10/2015
Member Service CashierTraditions Spirits － Terral , OK
- Process new members and membership renewal.
- Process credit card applications.
- Ring up customer purchases and handle any other orders from orders as needed.
- Assisted customers with locating items across store.
- Accounting of till at end of shift for accuracy.
- Completed other tasks such as stocking, organizing, or cleaning.
- Help ensure every customer enjoyed a satisfying shopping experience.
04/2014 to 05/2015
Bid Desk SpecialistPma Usa － Powell , TN
- Review loan history validating bids for repairs are necessary and accurate for submissions.
- Submit details regarding the description and amount of repairs necessary information within defined timeframes.
- Create preservation orders as necessary per guidelines for Federal Housing Administration (FHA).
- Resolve Discrepancies.
- Review and follow up on all open orders with vendors/contractors.
- Maintain a working knowledge of Safeguards' business rules, client parameters and investor guidelines.
- Correct all errors found in quality control checks within 24 to 48 hours.
- Respond to all business communications within 24-48 hours.
08/2012 to 04/2014
Client Account RepresentativeCorner Bakery Cafe － Hillcrest , CA
- Maintain assigned client systems.
- Make business decisions on behalf of the client regarding the preservation of their properties.
- Maintain a working knowledge of Safeguards' business rules, client parameters and investor guidelines.
- Run and analyze inspection and preservation reports.
- Review client account and Safeguard updates to determine if additional preservation work is needed.
- Review contractor updates to determine if property damages, claims, and legal issues are being reported, documented and escalated properly.
- Review violations and citations on a property and take appropriate actions to remedy the issue.
- Act as a go-to person for our client in regards to questions on proper procedures, timeframes, invoicing, work completed, and specific issues that arise daily.
- Create preservation orders per guidelines for Fannie Mae, Freddie Mac, Federal Housing Administration, Conventional and Veterans Affairs.
- Professionally communicate with client and/or broker on accounts where business rules may not apply or be easily identifiable.
01/2012 to 06/2012
CashierHOME DEPOT － City , STATE
- Assisted customers with locating items in store.
- Help customers with final purchases at checkout.
- Analyzed and reported monthly reconciliation invoices.
- Completed other tasks such as stocking, organizing, or cleaning.
- Help ensure every customer enjoyed a satisfying shopping experience.
06/2010 to 05/2012
Program Technician IIMAXIMUS, INC － City , STATE
- Processed new and renewals applications.
- Reviewed documents to determine eligibility in the Children's Health Insurance Program.
- Identifying potential Medicaid referrals and send to appropriate department for completion.
- Analyzed and reported monthly reconciliation invoices.
- Updating database in a timely manner when there are changes in circumstances or eligibility status.
- Meets individual and unit performance goals and standards.
- Microsoft Office 365 ProPlus Windows (All) Etc.
Education
Present
Associates Degree of Applied Science: AccountingEASTFIELD COLLEGE － City, StateAccounting
February 1997
Associate of Applied Science: Administrative AssistingExecutive Secretarial School of Business － City, StateAdministrative Assisting
Skills
- Software: AS400, Citrix
- Desktop Software: Microsoft Office, MS Word, MS PowerPoint, MS Excel, MS Access, Windows
- Billing Software: Web-based Software (LoanSphere, Black Knight, iClear, Default.Net, etc.)
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Resume Strength
- Completeness
- Word choice
- Measurable results
- Strong summary
- Clear contact info
- Typos
Resume Overview
School Attended
- EASTFIELD COLLEGE
- Executive Secretarial School of Business
Job Titles Held:
- Billing and Collections Specialist
- Insurance Service Representative
- Member Service Cashier
- Bid Desk Specialist
- Client Account Representative
- Cashier
- Program Technician II
Degrees
- Associates Degree of Applied Science : Accounting
Associate of Applied Science : Administrative Assisting
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