billing and collections clerk resume example with 11+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Experienced Recreation Specialist ready to offer knowledge and fantastic customer service to patrons of an excellent facility. Energetic and driven team member bringing 10+years experience already from Bill Heddles Recreation Center. Safety-oriented and observant with basic First Aid and CPR training.

  • Personable and friendly
  • Customer-oriented
  • Responsible
  • Dedicated
  • Fast learner
Education and Training
Delta High School Delta, CO Expected in 05/2010 High School Diploma : - GPA :
Examworks - Billing and Collections Clerk
San Jose, CA, 08/2018 - Current
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Routinely contacted insurance companies for accounts with balances over 30 days past due to resolve delinquencies.
  • Oversaw disputes resolution and reconciliation for Medicare clients alpha A-L accounts.
  • Partnered with payment posting team on timely and accurate posting of remittances.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
  • Gathered information to produce accounts payable reports for review.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
  • Liaised between the facility, patient and insurance carrier to ensure that each party had the necessary information.
  • Assisted patients without healthcare coverage to find resources, services and assistance needed. (Charity Care and CICP)
  • Documented all gathered information and details from discussions with patients and providers using Meditech.
  • Fully compliant claim submissions according to Medicare, Medicaid, and many other secondary insurance guidelines.
  • Responded to more than 20 telephone calls and/or emails each day, answering questions about specific concerns, taking payments, and collecting information for medical claim submission.
  • Accepted and processed customer payments and applied toward aging account balances.
  • Delivered prompt, accurate and excellent customer service.
  • Balanced daily cash journal with zero error.
  • Entered or verified information into patient account using Meditech, including but not limited to address, dob, and insurances order, with minimal errors.
  • Destroyed materials upon request in a locked shred bin to prevent HIPPA violation.
Peace Village - Recreation Specialist II
Palos Park, IL, 01/2012 - Current

Customer Service

  • Promoted fun, safe and inclusive environment by monitoring activity of patrons to identify and address questions of facility, programs, and events.
  • Educated patrons on entertainment and sporting locations.
  • Received all incoming calls (by second ring)
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions with zero error.
  • Solved minor customer issues and escalated major problems immediately to supervisor on duty.
  • Handled payment processing duties for membership or activity enrollment and provided customers with receipts and proper bills and change.
  • Managed all front desk operations for busy high-volume fitness center.
  • Signed for packages, recorded all deliveries to inter-company personnel.


  • Cleaned public restrooms, including scrubbing sinks, toilets, counter tops and mirrors to mitigate germs and risk of illness.
  • Thoroughly cleaned establishment, including lobby, snack bar, weight room, cardio room, gym, locker rooms, racquetball courts, parking lot, rental rooms and restrooms to maintain organized and welcoming environment.
  • Disinfected and mopped listed areas to maintain sanitation and cleanliness standards.
  • Disposed of trash.
  • Helped set up venue for special events by locating furniture and building desired arrangements.


  • Fostered sportsmanship among players and coaches to minimize in-game conflict.
  • Supervised Little League drafts, games, and tournaments.
  • Tracked game scores, added or subtracted points and imposed penalty points.
  • Review rules, regulations and league guidelines before start of each season.
  • Cleaned and maintained concession area, including sanitizing surfaces and equipment for Softball Concession Stand.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Monitored supply inventory and replenished at the end of each day to prepare for next event.
  • Frequently washed and sanitized hands, food areas and food preparation tools, adhering to safe food handling practices.
  • Calculated and processed payments, communicating with customers to ensure accuracy and satisfaction.
City Of Manteca, Ca - Housekeeper
Manteca, CA, 08/2017 - 08/2018
  • Swept and vacuumed floors, hallways and stairwells.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Requested maintenance orders to fix non-working equipment and address any room damage.
  • Collected trash and bio-hazard bins from premises and removed to designated areas to alleviate bad odors.
  • Removed finger marks and smudges from vertical surfaces, including doors, frames and elevators.
  • Set up and cleaned banquet and conference rooms.
  • Interacted pleasantly with patients when performing daily duties.
  • Kept utility sink rooms in clean, neat and orderly condition.
  • Moved beds, sofas and other miscellaneous furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
  • Used commercial grade cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Thoroughly cleaned establishment, including patient rooms, lobbies, lounges, clinics, laboratories, pharmacies, and restrooms to maintain organized and welcoming environment, over 19 different shifts.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Responded to requests promptly to clean and sanitize areas after accidents.
Bill Heddles Recreation Center/City Of Delta - Recreation Specialist I
City, STATE, 08/2009 - 05/2011

Customer Service

  • Recording score for recreation sports tournaments and league games
  • Set up and supervised birthday party rentals
  • Decorated and helped with public events for families: Daddy Daughter Dance, Breakfast with Santa, Easter Eggstravaganza, and Boo Bash

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Resume Overview

School Attended

  • Delta High School

Job Titles Held:

  • Billing and Collections Clerk
  • Recreation Specialist II
  • Housekeeper
  • Recreation Specialist I


  • High School Diploma

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