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Billing Analyst Resume Example

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BILLING ANALYST
Summary

Experienced Billing Analyst at The Brattle Group, who provide accurate and detailed analysis around intricate economic, regulatory, and financial questions for law firms, corporations, and government entities. Qualified at invoicing, interpreting contracts, maintaining project requirements, financial analysis, and account reconciliation. Regular collaboration with several internal departments to ensure the stability of projects pertaining to service and revenue.

Skills
  • Data collection and analysis
  • Interpersonal and verbal communication
  • Proficient in Microsoft Products, SalesForce, Zuora, Netsuite, Analytics, Looker, Work Place, Legal Tracker, Ariba, and Passport
  • Strong analytical and problem solving skills
  • Good organizational and multitasking skillset
Experience
The Brattle Group | Boston, MABilling Analyst01/2020 - 09/2020
  • Build rapport with Principals and Admins to ensure accurate billing.
  • Communicate with Admins what projects to bill on a monthly basis and the specific parameters according to the Project Managers directives.
  • Import all employees time on a weekly basis through Work Place into Microsoft Dynamics SL, while ensuring and troubleshooting any errors.
  • Review client contracts to ensure budgets are tracked, employee rates are set appropriately, and billing deadlines are met in a timely fashion throughout the month.
  • Communicate with the Accounting department, Legal department, and Project Managers regarding the clients work done on the project and estimated work billed for the current month or current length of the project from inception to current billing cycle
  • Track the monthly and quarterly accruals for clients and upload the data into online services such as Passport, Legal Tracker, and Ariba to ensure accurate billing
  • Set employee rates for specific projects based on contracts and spectrum of work in fields of Litigation, Regulation Electricity Management, and Europe Risk Assessment
  • Utilize Planning and Business Analysis reports to monitor budgets, vital project details, closing projects, and percentage completion reports for specific projects
  • Reverse, post, and finalize invoices based on project requirements to the correct general ledgers and posting periods
  • Communicate with internal team members, Billing Supervisor, Corporate Controller, and Project Managers to ensure accurate data represented and billed to clients for work done on the project
  • Migrate hours worked on a project to other task numbers created on the project or another project within the scope of work under the Project Manager
  • Monitor emails for all new scopes of work on projects and any contract addendum's that will affect the current billing process or the parameters previously set in the initial contract agreements
Fuze, Inc. | Boston, MABilling and Collections Analyst 01/2017 - 01/2020
  • Manage the full cycle billing process for subscription billing
  • Review and analyze subscription contracts, process all sales orders in billing and invoicing system, and post cash receipts and follow-up on collections issues
  • Engage with multiple internal teams to efficiently and accurately invoice customers
  • Invoice customer for monthly subscription and professional services fees
  • Evaluate, prioritize and resolve inbound customer queries
  • Research and solve payment discrepancies and adjust customer invoices as needed
  • Proactively review and reconcile 1,200 domestic and international accounts monthly
  • Prepare month-end close entries and reconciliations
  • Responsible for training new team members on company policies and accounting systems to keep team operations productive and efficient
  • Evaluate current process flows and streamline billing processes to drive efficiency and accuracy
  • Assist with annual financial audit by providing AR confirmations and documented support
  • Maintain accurate documentation of business processes
Aspire Lifestyles | Chelmsford , MAResearch Specialist10/2014 - 05/2016
  • Provided support, knowledge and expertise to customers regarding their requests and requirements
  • Used knowledge of business domain to add value to customer requests and manage more effectively
  • Monitored and report progress of the projects/requests to the customer and track that project deliverables are met
  • Ability to define problems, collect data, establish facts and draw valid
    conclusions while providing multiple options for the customer
  • Ensured all customer requests are properly documented and all orders are processed in a timely manner
  • Responsible for maintaining excellent customer relations with both new
    and existing customers
  • Responsible for customer satisfaction reviews and corrective actions to
    ensure a positive customer experience
Education and Training
University of Southern New Hampshire | Manchester, NHBachelor of Science in Computer Information Technology
University of New Hampshire | Durham, NHBachelor of Arts in Justice Studies 2013
University of New Hampshire | Durham, NHBachelor of Arts in Psychology2013
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Resume Overview

Companies Worked For:

  • The Brattle Group
  • Fuze, Inc.
  • Aspire Lifestyles

School Attended

  • University of Southern New Hampshire
  • University of New Hampshire

Job Titles Held:

  • Billing Analyst
  • Billing and Collections Analyst
  • Research Specialist

Degrees

  • Bachelor of Science in Computer Information Technology
    Bachelor of Arts in Justice Studies
    Bachelor of Arts in Psychology

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