Experienced Billing Analyst at The Brattle Group, who provide accurate and detailed analysis around intricate economic, regulatory, and financial questions for law firms, corporations, and government entities. Qualified at invoicing, interpreting contracts, maintaining project requirements, financial analysis, and account reconciliation. Regular collaboration with several internal departments to ensure the stability of projects pertaining to service and revenue.
Skills
Data collection and analysis
Interpersonal and verbal communication
Proficient in Microsoft Products, SalesForce, Zuora, Netsuite, Analytics, Looker, Work Place, Legal Tracker, Ariba, and Passport
Build rapport with Principals and Admins to ensure accurate billing.
Communicate with Admins what projects to bill on a monthly basis and the specific parameters according to the Project Managers directives.
Import all employees time on a weekly basis through Work Place into Microsoft Dynamics SL, while ensuring and troubleshooting any errors.
Review client contracts to ensure budgets are tracked, employee rates are set appropriately, and billing deadlines are met in a timely fashion throughout the month.
Communicate with the Accounting department, Legal department, and Project Managers regarding the clients work done on the project and estimated work billed for the current month or current length of the project from inception to current billing cycle
Track the monthly and quarterly accruals for clients and upload the data into online services such as Passport, Legal Tracker, and Ariba to ensure accurate billing
Set employee rates for specific projects based on contracts and spectrum of work in fields of Litigation, Regulation Electricity Management, and Europe Risk Assessment
Utilize Planning and Business Analysis reports to monitor budgets, vital project details, closing projects, and percentage completion reports for specific projects
Reverse, post, and finalize invoices based on project requirements to the correct general ledgers and posting periods
Communicate with internal team members, Billing Supervisor, Corporate Controller, and Project Managers to ensure accurate data represented and billed to clients for work done on the project
Migrate hours worked on a project to other task numbers created on the project or another project within the scope of work under the Project Manager
Monitor emails for all new scopes of work on projects and any contract addendum's that will affect the current billing process or the parameters previously set in the initial contract agreements
Manage the full cycle billing process for subscription billing
Review and analyze subscription contracts, process all sales orders in billing and invoicing system, and post cash receipts and follow-up on collections issues
Engage with multiple internal teams to efficiently and accurately invoice customers
Invoice customer for monthly subscription and professional services fees
Evaluate, prioritize and resolve inbound customer queries
Research and solve payment discrepancies and adjust customer invoices as needed
Proactively review and reconcile 1,200 domestic and international accounts monthly
Prepare month-end close entries and reconciliations
Responsible for training new team members on company policies and accounting systems to keep team operations productive and efficient
Evaluate current process flows and streamline billing processes to drive efficiency and accuracy
Assist with annual financial audit by providing AR confirmations and documented support
Maintain accurate documentation of business processes
Research Specialist, 10/2014 - 05/2016 Cline Davis & Mann, Inc. – Boston, MA,
Provided support, knowledge and expertise to customers regarding their requests and requirements
Used knowledge of business domain to add value to customer requests and manage more effectively
Monitored and report progress of the projects/requests to the customer and track that project deliverables are met
Ability to define problems, collect data, establish facts and draw valid
conclusions while providing multiple options for the customer
Ensured all customer requests are properly documented and all orders are processed in a timely manner
Responsible for maintaining excellent customer relations with both new
and existing customers
Responsible for customer satisfaction reviews and corrective actions to
ensure a positive customer experience
Education and Training
Bachelor of Science: Computer Information Technology, Expected in - University of Southern New Hampshire - Manchester, NH, GPA:
Bachelor of Arts: Justice Studies , Expected in 2013 - University of New Hampshire - Durham, NH GPA:
Bachelor of Arts: Psychology, Expected in 2013 - University of New Hampshire - Durham, NH GPA:
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