Livecareer-Resume
Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
15+ years of initiating and delivering substantial results and effective change for healthcare organizations across a wide range of industries including revenue cycle solutions, billing, disputes, accounts receivable and financial analysis for Acute and Ambulatory facilities. Major experience lies in strategizing and engaging in account reconciliation, contract maintenance, time, and material, possessing a unique combination of skills, including business analysis, financial analysis, and budget analysis.
Skills
  • MS Office Word
  • Excel
  • PowerPoint
  • Windows 10
  • Outlook
  • Oracle
  • Sales Force
Experience
06/2018 to Current
Billing Analyst Fiserv, Inc. Fishers, IN,
  • Actively manage region for Great Lakes, South and Central Acute accounts, negotiate, and resolve complex billing requirements to align with contractual agreements for high volume premier/ acute accounts.
  • Investigate, analyze, and resolve client’s request and or dispute in SalesForce.
  • Assist Project Managers, Financial Analyst, and company Executives in implementing process improvement for tracking billing issues and root cause analysis finding corrective action resulting in increase in revenue received.
  • Prepare client facing maintence report’s, contracts, credits, and small balance write-offs.
  • Work closely with management as the SMEAD on data conversion transferring information from one system to another.
  • By creating process improvement to a structured platform.
  • Engage in internal and external client conference calls regarding billing and contract terminations.
  • Work closely with Sales Team, legal and VP’S to ensure contractual terms are met on client’s and company behalf.
  • Train new hire’s on billing, disputes, and process improvement on acute accounts.
  • Collaborate with other departments to ensure billing accuracy.
  • Prepare and present analytical reports.
10/2016 to 06/2018
Financial Operations Analyst Children's Healthcare Of Atlanta Watkinsville, GA,
  • Managed Northeastern region financial performance over 240 accounts acute and ambulatory equating to $51 mil in monthly revenue.
  • Engaged in monthly trend analysis and reporting.
  • Negotiated and re-mediate complex client inquiries to maintain adequate cash receipts to foster the organizations financial goals.
  • Engage in communication with best business practice, cross operational teams to research and resolve client inquiries.
  • Provided collectability analysis reports on a quarterly basis to support bad debt calculations.
  • Maintained client relationship on Acute and ambulatory portfolio by addressing any disputes with products and Services.
  • Prepared key financial presentations and reports.
  • Weekly portfolio review and analysis to determine best practices as well as forecasting for the month.
  • Consistently achieve forecast revenue within 3 percent projections and 5% year over year profit growth.
  • Maintained functions in strategic role and developed analytical metrics to improve processes, accountability, collectability, new systems, and procedures.
  • Worked closely with internal client team on reporting concessions and credits to reduce budget revisions and forecasting revenue.
07/2014 to 10/2016
Associate Technical Support Consultant Allscripts Orlando, FL,
  • Performed first and second level–IT support regarding computer healthcare software and trouble shooting in a call center setting.
  • Coordinated and supervised daily activities for business support, technical support, and production by generating pulse reports and (KPIs) to ensure department production was met.
  • Create cases internally to assist patients with information needed to access patient portal.
  • Handle inbound calls from patients on various issues concerning technical support concerning patient portal.
  • Demonstrated industry recognized best in KLAS customer service in interactions.
  • Maintained high first touch completion rate for medical organizations FollowMyHealth patient portal and EHR.
  • Maintained above average calls per hour and AWT under required department goals.
12/2009 to 12/2013
Patient Financial Services Supervisor Massachusetts General Hospital Newton, MA,
  • Manage a staff of 12 employee’s patient financial services as a third-party administrator inbound call center environment.
  • Monitored pre-recorded and live inbound and outbound calls to ensure quality assurance.
  • Managed monthly BPA Collaboration meetings on quality assurance for prerecorded calls.
  • Coordinated, supervised and was accountable for team’s daily/weekly/monthly productivity goals.
  • Set priorities for team to ensure task completion and performance goals were met, such as productivity, Quality, and Revenue.
  • Conducted annual performance reviews and monitored employee’s performance on departmental measurements to drive continuous improvements.
  • Provided coaching and feedback to staff including formal corrective action.
  • Reviewed patient accounts, back up documentation to determine the nature and extent of problem and any actions taken by patient or third-party payers.
  • Identified and resolved operational problems.
  • Provided expertise and customer service support to patient, clients, attorneys, and providers.
  • Coordinated and supervised daily activities for business support, technical support and production by generating pulse reports and (KPIs) to ensure department production was met.
  • Notable Accomplishments: Managed and supervised high-volume call center exceeding 50,000 calls monthly with an estimated revenue of $200Mil monthly with first placement accounts.
Education and Training
Expected in 12/2021
Bachelor of Science: Healthcare Management
Capella University, School of Business and Technology - ,
GPA:
Certifications
Lean Six Sigma Yellow Belt Certification Accounting and Finance for Non-Financial Managers
Additional Information
  • AWARDS/ACADEMIC ACHIEVEMENTS , Stepping Up to Leadership Award Awarded $10k Scholarship for Academic Achievement

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Resume Overview

School Attended

  • Capella University, School of Business and Technology

Job Titles Held:

  • Billing Analyst
  • Financial Operations Analyst
  • Associate Technical Support Consultant
  • Patient Financial Services Supervisor

Degrees

  • Bachelor of Science

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