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Bilingual Teller Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
  • Possess excellent communication and inter-personal skills
  • Perform effectively despite sudden deadlines and changing priorities
  • Proven ability to identify, analyze, and solve problems
  • Highly reliable self-starter; can be counted on to complete assignments
  • Proven competence in working with others in a team effort
Skills
  • Relationship building and management

  • Night and safe deposit procedures

  • Accounting systems and software

  • Spanish speaking

  • Compliance, banking laws and regulations

  • Excellent time management skills

  • Cash Handling

  • Math aptitude

  • Cash handling expertise

  • Positive

  • Rapid data entry skills

  • Business Development

  • Problem-solving skills

  • Relationship building

  • Multi-tasking strength

  • Excellent people skills

  • Professional demeanor

  • Financial Management

  • Business administration

  • Verbal and written communication

  • Negotiation

  • Computer proficiency

  • Detail-oriented

  • Operations management

  • Sales and marketing

  • Supervision

Skills

Relationship building and management

:

Night and safe deposit procedures

:

Accounting systems and software

:

Spanish speaking

:

Compliance, banking laws and regulations

:

Excellent time management skills

:

Cash Handling

:

Math aptitude

:

Cash handling expertise

:

Positive

:

Rapid data entry skills

:

Business Development

:

Problem-solving skills

:

Relationship building

:

Multi-tasking strength

:

Excellent people skills

:

Professional demeanor

:

Financial Management

:

Business administration

:

Verbal and written communication

:

Negotiation

:

Computer proficiency

:

Detail-oriented

:

Operations management

:

Sales and marketing

:

Supervision

:
Work History
02/2021 to Current
Bilingual Teller M&T Bank Olney, MD,
  • Built and strengthen customer relationships by leveraging excellent interpersonal and communication skills.
  • Bolster understanding of banking products and services by enrolling in available training classes and seminars offered to bank tellers.
  • Process daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier’s checks.
  • Accurately maintain records of each transaction and ensured all documentation and paperwork was in place and within compliance.
  • Assist clients with various questions and concerns related to their accounts and bank products.
  • Uphold strict financial controls by keeping funds secure and accurately transferring monies.
  • Log cashier's checks and other transactions to maintain accuracy of account records.
  • Enthusiastically greet customers and offer dedicated service during entire transaction, improving bank satisfaction ratings.
  • Complete highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provide account services to customers by receiving deposits and payments, cashing checks, issuing withdrawals, and recording night and mail deposits.
  • Issue cashier’s checks, money orders, and series e bonds.
  • Answer questions in person or on telephone and refer customers to other bank services, as necessary.
  • Record transactions by logging cashier’s checks, money orders, and other special services; preparing currency transaction reports.
  • Inform customers of bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative.
  • Balance the vault
  • Operate drive-thru window as needed.
  • Take orders for checks, exchange foreign currencies, completing safe-deposit box procedures, and provide special statements copies to customer when requested.
  • Change contact information such address and phone number on the customer's account.
  • Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins.
  • Maintain supply of cash and currency and turn in excess cash and mutilated currency to head teller.
  • Comply with bank operations and security procedures
  • Maintain customer confidence and protect bank operations by keeping information confidential.
07/2017 to Current
Sales Associate/Cashier Petco Chula Vista, CA,
  • Offer each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Train new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Answer questions about store policies and concerns to support positive customer experiences.
  • Greet customers and help with product questions, selections, and purchases including in-store and e-service transactions.
  • Stock merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Greet customers, help locate merchandise and suggest suitable options.
  • Support loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Assist customers with locating and choosing merchandise in any store department.
  • Use consultative sales approach to understand customer needs and recommend relevant offerings.
06/2014 to 11/2014
Mortgage Collector Us Bank Barberton, OH,
  • Interviewed clients by telephone or in-person to gather financial information.
  • Calculated clients' available monthly income to meet debt obligations.
  • Assessed individual client situations and made targeted recommendations for products and services to resolve specific situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Ensure to follow Fair Debt Collections Practices Act (FDCPA).
  • Negotiate payment arrangements with customer to avoid mortgage delinquency, foreclosures and repossessions.
  • Ensure to follow Fair Debt Collections Practices Act (FDCPA).
  • Work in accordance with consumer privacy laws and company procedures.
  • Contact debtors regarding status of account and fees past due.
  • Determine debtor’s financial ability to offer alternate payment programs and methods.
  • Perform skip tracking to locate debtors with incorrect contact information.
  • Document and maintain all incoming and outgoing collection efforts in accordance with the established standards. (Updated phone numbers, Letters, Mailing addresses, etc.)
  • Address inquiries and issues of debtors in a timely and professional manner.
  • Provide excellent and outstanding services to debtors.
  • Monitor and manage mortgage delinquency reporting activities.
  • Perform general clerical duties as needed.
  • Cross-train staff on collection process and procedures
Education
Expected in 06/2021
Bachelor of Arts: Business Management And Leadership
Bellevue University - Bellevue, NE
GPA:
  • Graduated with 4.0 GPA
  • Dean's List 4.0 GPA Summer 2020
  • Dean's List 4.0 GPA Fall 2020
Expected in 12/2018
Associate of Arts: Art
Craven Community College - New Bern, NC
GPA:
  • Graduated summa cum laude
  • Graduated in Top 2 % of Class
  • Graduated with 4.0 GPA
  • Member of Phi Theta Kappa
  • Minored in Accounting

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Resume Overview

School Attended
  • Bellevue University
  • Craven Community College
Job Titles Held:
  • Bilingual Teller
  • Sales Associate/Cashier
  • Mortgage Collector
Degrees
  • Bachelor of Arts
  • Associate of Arts

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