Bilingual Teller resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
  Detail oriented, who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries.
  • [55] WPM typing speed
  • Professional phone etiquette
  • Excellent communication skills
  • Articulate and well-spoken
  • Customer service-oriented
  • Flexible
  • Accurate and detailed
  • Works well under pressure
  • Social media knowledge
  • Appointment setting
  • Pleasant demeanor
  • Multi-line phone proficiency
  • Critical thinker
  • Project planning
  • Report analysis
  • Filing and data archiving
  • Customer-oriented
  • High level of accuracy
  • Strong customer relations
  • QuickBooks
  • Strong interpersonal skills
  • Invoice and payment transactions
  • Account reconciliations
  • Exceptional organization
  • Effective time management
  • Superior attention to detail
  • Customer-oriented
  • Advanced computer proficiency (both PC and Mac)
Work History
09/2009 to 07/2012
Bilingual Teller M&T Bank Columbia, SC,
  • Deposits, Withdrawals, Loan payments, New Accounts, Reports, IRA paperwork.
  • Accomplishments I filled out yearly IRA paperwork for all customers and sent the paperwork off to the proper office of the government.
  • Helped open accounts for customers who spoke Spanish and who could not speak or understand the English language.
  • Provided quality customer service.
  • Skills Used Demonstrated the use of the English and Spanish languages, filing, scanning, Computer.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Helped distribute employee notices and mail around the office.
  • Maintained a clean reception area, including lounge and associated areas.
  • Screened all visitors and directed them to the correct employee or office.
  • Obtained signatures for financial documents and internal and external invoices.
2003 to 09/2008
Police Officer City Of Rock Island Rock Island, IL,
  • Responsibilities Traffic Stops, Report writing, Patrol of the City, Safety of the citizens, arrests, DWI, Taking reports in Spanish, Crash reports Accomplishments Memorability, Team work, Supportive yet leading.
  • Skills Used Firearms, Computer, Driving, Reports, Combat skills.
  • Actively patrolled assigned areas to prevent and detect crimes.
  • Enforced all traffic laws and ordinances and checked speed with radar.
  • Issued warnings and citations for traffic violations.
  • Conducted thorough investigations of serious injury and fatality traffic accidents.
  • Investigated and reported crimes, accidents, offenses and damage to property.
  • Secured crime scenes, gathered evidence and questioned witnesses.
  • Apprehended offenders and conducted interviews and interrogations.
  • Checked all vehicle equipment for proper functioning prior to use.
  • Responded immediately to calls involving automobile accidents and criminal activity.
  • Booked suspects and processed mug shots and fingerprints.
  • Apprehended suspects, read Miranda Rights and transported offenders to jail.
  • Talked regularly with citizens to establish rapport and become a familiar presence in the area.
  • Immediately reported deficient streetlights, signs and road surfaces to keep residents safe.
  • Removed disabled vehicles and obstructions from roadways.
  • Gathered necessary information for court appearances and testified as a witness under oath in court.
02/1999 to 07/2003
Correctional Officer County Of Gwinnett Lawrenceville, ,
  • Security of the jail, well being of the inmates, reports, Computer Accomplishments Team work, Security Skills Used Computer, reports, driving, security.
  • Conducted routine and emergency head counts.
  • Completed intake paperwork, fingerprints and searches.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Booked new inmates into facility and processed inmates for release.
  • Searched the building and grounds, living quarters and work areas for contraband.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Investigated attempted escapes and conducted searches for escaped inmates.
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Issued cleaning supplies, comfort items, laundry and all basic meals.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Responded to inquiries from the public, other staff, inmates and visitors.
  • Made sure holding areas were cleaned and that prisoners were served meals on time.
  • Observed behavior of residents individually and in groups.
  • Made regular sanitation and maintenance checks of dorms and reported results to appropriate personnel.
Expected in Current
Associate of Applied Science: Nursing
Panola College - Carthage, TX
Expected in 1 2013
: Law Enforcement
Kilgore College - Kilgore, TX
Law Enforcement
Expected in 1 2003
TJC - , TX
customer service, Driving, english, filing, government, languages, office, quality, Report writing, Safety, Spanish, Team work

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Resume Overview

School Attended

  • Panola College
  • Kilgore College
  • TJC

Job Titles Held:

  • Bilingual Teller
  • Police Officer
  • Correctional Officer


  • Associate of Applied Science

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