Detail oriented, who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries.
 WPM typing speed
Professional phone etiquette
Excellent communication skills
Articulate and well-spoken
Accurate and detailed
Works well under pressure
Social media knowledge
Multi-line phone proficiency
Filing and data archiving
High level of accuracy
Strong customer relations
Strong interpersonal skills
Invoice and payment transactions
Effective time management
Superior attention to detail
Advanced computer proficiency (both PC and Mac)
10/2009 to 08/2012
Bilingual TellerHenderson Federal Savings Bank – Henderson, TX
Deposits, Withdrawals, Loan payments, New Accounts, Reports, IRA paperwork.
Accomplishments I filled out yearly IRA paperwork for all customers and sent the paperwork off to the proper office of the government.
Helped open accounts for customers who spoke Spanish and who could not speak or understand the English language.
Provided quality customer service.
Skills Used Demonstrated the use of the English and Spanish languages, filing, scanning, Computer.
Directed guests and routed deliveries and courier services.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Helped distribute employee notices and mail around the office.
Maintained a clean reception area, including lounge and associated areas.
Screened all visitors and directed them to the correct employee or office.
Obtained signatures for financial documents and internal and external invoices.
01/2003 to 10/2008
Police OfficerHenderson Police Department – Henderson, TX
Responsibilities Traffic Stops, Report writing, Patrol of the City, Safety of the citizens, arrests, DWI, Taking reports in Spanish, Crash reports Accomplishments Memorability, Team work, Supportive yet leading.
Skills Used Firearms, Computer, Driving, Reports, Combat skills.
Actively patrolled assigned areas to prevent and detect crimes.
Enforced all traffic laws and ordinances and checked speed with radar.
Issued warnings and citations for traffic violations.
Conducted thorough investigations of serious injury and fatality traffic accidents.
Investigated and reported crimes, accidents, offenses and damage to property.
Secured crime scenes, gathered evidence and questioned witnesses.
Apprehended offenders and conducted interviews and interrogations.
Checked all vehicle equipment for proper functioning prior to use.
Responded immediately to calls involving automobile accidents and criminal activity.
Booked suspects and processed mug shots and fingerprints.
Apprehended suspects, read Miranda Rights and transported offenders to jail.
Talked regularly with citizens to establish rapport and become a familiar presence in the area.
Immediately reported deficient streetlights, signs and road surfaces to keep residents safe.
Removed disabled vehicles and obstructions from roadways.
Gathered necessary information for court appearances and testified as a witness under oath in court.
03/1999 to 08/2003
Correctional OfficerJailerSmith County Sheriffs Office – TX
Security of the jail, well being of the inmates, reports, Computer Accomplishments Team work, Security Skills Used Computer, reports, driving, security.
Conducted routine and emergency head counts.
Completed intake paperwork, fingerprints and searches.
Made rounds at specified intervals and conducted head counts and roll calls.
Booked new inmates into facility and processed inmates for release.
Searched the building and grounds, living quarters and work areas for contraband.
Prepared, processed and maintained forms, reports, logs, records and activity journals.
Investigated attempted escapes and conducted searches for escaped inmates.
Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
Tracked inmates through head counts, visitor logs and scheduled activities.
Issued cleaning supplies, comfort items, laundry and all basic meals.
Escorted inmates to and from cells, court, hospitals and medical appointments.
Received and inspected mail, property and funds from visitors on behalf of designated inmates.
Responded to inquiries from the public, other staff, inmates and visitors.
Made sure holding areas were cleaned and that prisoners were served meals on time.
Observed behavior of residents individually and in groups.
Made regular sanitation and maintenance checks of dorms and reported results to appropriate personnel.
Associate of Applied Science: Nursing Panola College - Carthage, TX Nursing
Law Enforcement Kilgore College - Kilgore, TX Law Enforcement
TJC - TX
customer service, Driving, english, filing, government, languages, office, quality, Report writing, Safety, Spanish, Team work