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bilingual staffing specialist resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Dedicated, organized and dependable professional with history of meeting company goals, successful at managing multiple priorities with a positive attitude. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills
  • Attention to Detail.
  • Strong Problem Solving and Analytical Skills.
  • Time Management.
  • Process Improvement and Quality Assurance.
  • Critical Thinking and adaptability.
  • Strong Work Ethic
  • Teamwork and Collaboration
  • Bilingual (Spanish/English)
  • MS Office (Excel-Word-Outlook-PowerPoint)
  • Adobe In Design
  • Relationship Management
  • Document Review
  • Tax Preparer assistant
  • In-Person and Telephone Interviewing
Work History
Bilingual Staffing Specialist, 03/2022 - Current
Malone Solutions City, STATE,
  • Schedule Interviews with potential candidates to determine skills and proper fit for current and future job openings for clients.
  • Performed urinalysis testing to discourage illegal drugs use in company.
  • Responded to employee and clients’ inquiries as well as managing attendance and timekeeping for employees.
  • Managed onsite relationship and communication with client.
  • Recruited over 100 individuals to work in manufacturing industry.
  • Advertised job opportunities on social media platforms.
  • Orientated new employees on company policies and safety expectations.
  • Maintained confidential information with highest degree of integrity.
  • Consistently meet KPI expectations.
Business Document Analyst, 02/2016 - 01/2022
Humana City, STATE,
  • Coordinated efficiently and effectively schedule, production and on-time delivery of translated documents to other languages in response to requests from internal departments using communications technology (email, SharePoint).
  • Conducted quality assurance on translated documents to ensure meet quality standards regarding document integrity, accuracy and reliability of interpretations, properly format and in accordance to company policies.
  • Upheld effective communication with third party vendors regarding translation, confidentiality and on-time delivery of documents with PHI.
  • Optimized efficiency by 15.75% when streamlined translation process of manually building Spanish SBCs and furthermore, provided perfect experience and excellent client support to Sales department.
  • Reduced annual cost saving by 21.39% and decreased internal cycle time by 18% by identifying opportunity of process improvement.
  • Prepared comprehensive glossaries and terminology databases to facilitate analysis. Updated existing translations to meet contemporary trends in communication.
  • Meeting and surpassing performance metrics set by department with yearly average score of 99.9% customer satisfaction with business partners.
Financial Institution Customer Account Support, 03/2012 - 02/2016
Vantiv Integrated Payments City, STATE,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer calls and emails to answer questions about their accounts.
  • Updated and maintained information in customer accounts.
  • Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Achieved outstanding ratings on Chat Handle Time (CHT), Phone Handle Time (PHT) and Quality and Voice of Customer (VOC).
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Delivered excellent customer service, resulting in consistent 99% customer satisfaction rating.
Education
Bachelor of Science: Finance, Expected in 05/2016
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Indiana University Southeast - New Albany, IN
GPA:
Status -
Certifications

Lean Certification – September 2018

  • Decreased Translation production and delivery cycle time internally by 18%.
  • Achieved annual reduced cost by 21.39%.

Bridging the Gap – Medical interpreter


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Languages
Spanish :
Native or Bilingual:
Negotiated :
:

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Resume Overview

School Attended

  • Indiana University Southeast

Job Titles Held:

  • Bilingual Staffing Specialist
  • Business Document Analyst
  • Financial Institution Customer Account Support

Degrees

  • Bachelor of Science

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