LiveCareer-Resume

bilingual retail sales consultant resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

Skills
  • Customer service
  • Organization
  • Interpersonal Communication
  • Teamwork
  • Excellent work ethic
  • Good listening skills
  • Organization and Time management
  • Critical thinking
  • Multitasking abilities
  • MS Office
Work History
Bilingual Retail Sales Consultant, 07/2009 - Current
Dll Financial Solutions Partner Las Vegas, NV,
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Assisted customers by answering questions and fulfilling requests.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Educated customers on promotions to enhance sales.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in [Type] and [Type] products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
Sales Support Representative, 07/2009 - 09/2019
Leaffilter North, Llc Wooster, OH,
  • Recorded and analyzed sales trends and coordinated with [Job title] to assist with development of sales strategies.
  • Performed data entry for sales figures, metrics and other customer data, maintaining information in organized and accessible manner.
  • Initiated communications with sales leads via phone call and electronic mediums, providing information on promotions and approved special offers.
  • Managed administrative duties of sales team as required, effectively anticipating and meeting day-to-day operational needs.
  • Created and processed orders in timely manner and reviewed pending orders to verify adherence to fulfillment schedule.
  • Received and organized vendors samples for use by sales team.
  • Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
  • Supported [Type] industry sales team by preparing proposals and benchmarking reports.
  • Completed monthly sales reports to highlight trends and help with team strategizing.
  • Assisted customers with sales needs such as inventory and shipping questions.
Customer Service Representative, 02/2006 - 03/2008
Mcdonald's Columbia, MD,
  • Updated and input route information into computer system on a daily basis.
  • Answered incoming calls and replied to emails to answer all client questions regarding pricing, accommodations and [Type] concerns.
  • Accepted inbound calls from homeowners and contractors inquiring about safe digging.
  • Handled inbound phone calls and answered customer inquiries.
  • Accurately identified and resolved customer complaints concerning food or lodging.
  • Used [Software] to keep records of customer interactions, customer accounts and file documents.
  • Responded to customer inquiries and concerns within set deadlines.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
  • Ensured accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Assisted [Number] customers per [Timeframe], greeting with upbeat attitude and [Action].
Customer Service Specialist, 06/2003 - 06/2006
Advanced Contact Solutions City, STATE,
  • Described and explained details about [Product or Service] options to inform customers and guide purchasing decisions.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Recorded product or service failure complaints and notified appropriate departments.
  • Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Educated customers on promotions to enhance sales.
Education
Bachelor of Arts: Mass Communication, Expected in 03/2002
-
Computronix College - Dagupan City,
GPA:
Status -

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Resume Overview

School Attended

  • Computronix College

Job Titles Held:

  • Bilingual Retail Sales Consultant
  • Sales Support Representative
  • Customer Service Representative
  • Customer Service Specialist

Degrees

  • Bachelor of Arts

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