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bilingual loan counselor resume example with 2+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Bilingual Loan Officer with experience in both loan origination and collections. Proven track record in evaluating creditworthiness, originating loan applications, and providing exceptional customer service. Proficient in conducting financial assessments, recommending suitable loan products, and ensuring compliance with regulations. Skilled in effective communication, problem-solving, and negotiation to successfully recover outstanding debts. Strong attention to detail, organization, and a customer-centric approach to achieve optimal results in both loan origination and collections. Bilingual proficiency in Spanish and English enhances communication and enables a diverse range of customer interactions.

Skills

Loan Origination: Experience in originating loan applications, evaluating eligibility, and assessing creditworthiness.

Bilingual Proficiency (Spanish-English): Fluent in both languages, enabling effective communication and understanding with a diverse customer base.

Collection Techniques: Proficient in employing various collection techniques to recover outstanding debts, including negotiation and payment arrangements

Problem Solving: Proactive and solution-oriented approach to resolving issues and providing optimal solutions for customers.

Experience
09/2022 to 05/2023 Bilingual Loan Counselor Planet Home Lending | City, STATE,

As a Bilingual Loan Mortgage Debtor, My role was to assist clients in securing mortgage loans for their real estate purchases. I provide personalized guidance, assess clients' financial situations, and educate them on loan options. I facilitate the loan application process, ensuring accurate documentation and compliance with regulations. Also use strong communication skills in both English and Spanish help build client relationships and provide exceptional customer service. Ultimately, My goal was to guide clients towards a smooth and successful home financing experience.

04/2022 to 09/2022 Special Assets Management Collections First Technology Federal Credit Union | City, STATE,

As a Collector, My primary responsibility is to communicate with individuals who have outstanding debts to facilitate the repayment process. Your role involves contacting debtors, negotiating payment arrangements, and ensuring compliance with applicable laws and regulations.

Here are key aspects of your job:

Overall, as a Collector, I engage in proactive debt recovery by effectively communicating with debtors, negotiating payment arrangements, and ensuring compliance with legal and ethical standards. I have strong communication and negotiation skills, empathy, and the ability to navigate challenging situations while maintaining professionalism.

11/2021 to 03/2022 Bilingual Remote Loan Officer Seattle Credit Union | City, STATE,

Roles and Skills

  • Engaged remotely with potential and existing members, providing personalized loan assistance.
  • Utilized strong bilingual skills (Spanish-English) to effectively communicate and understand diverse customer needs.
  • Managed loan pipeline, meeting deadlines and achieving goals.
  • Conducted comprehensive financial assessments and recommended suitable loan products.
  • Collaborated with the processing team for a seamless loan closing process.
  • Resolved issues promptly, ensuring high-quality member service experiences.
  • Promoted credit union products and cross-sold services to meet member needs.
  • Maintained knowledge of consumer lending regulations, providing informed responses to member inquiries.
  • Demonstrated self-motivation and organizational skills while working remotely.
05/2020 to 11/2021 BILINGUAL LOAN OFFICER Wauna Federal Credit Union | City, STATE,

As a Bilingual Loan Officer

  • Engage with customers to understand their loan needs and provide personalized assistance.
  • Originate loan applications, evaluate eligibility, and assess creditworthiness.
  • Analyze customers' financial profiles to determine loan eligibility and recommend suitable loan products.
  • Prepare and review loan documents with accuracy and compliance.
  • Collaborate with the underwriting department to support loan evaluations.
  • Foster and maintain strong customer relationships throughout the loan process.
  • Ensure compliance with banking regulations and policies.
  • Promote loan products and identify cross-selling opportunities.
  • Utilize bilingual skills to effectively communicate with a diverse customer base.
  • Maintain organized loan files and provide necessary reports.

As a Bilingual Loan Officer, my focus was on assisting customers in obtaining the loans they need, while ensuring compliance and delivering excellent service

Education and Training
Expected in 06/2019 to to High School Diploma | Grays River Naselle High School, Naselle, WA, GPA:
Expected in to to Associate of Arts | Clatsop Community College, Astoria, OR GPA:
Languages
Spanish:
Native/ Bilingual
Negotiated:
English:
Native/ Bilingual
Negotiated:
Certifications

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Resume Overview

School Attended

  • Grays River Naselle High School
  • Clatsop Community College

Job Titles Held:

  • Bilingual Loan Counselor
  • Special Assets Management Collections
  • Bilingual Remote Loan Officer
  • BILINGUAL LOAN OFFICER

Degrees

  • High School Diploma
  • Associate of Arts

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