Confident interpreter with over six years experience possesses excellent fluency both verbal and written in Spanish and English. Core qualifications and competencies include: The understanding of terminologies in the following industries:
Solid experience translating and interpreting (Spanish/ English) in all areas: Medical, Business, Legal and Insurance.
Excellent communication, interpersonal and client relations capabilities.
Experienced in observing tact and discretion, for dealing with confidential information.
Call center management experience
Conflict resolution proficiency
Strong problem solving ability
A calm Professional with a flexible and adaptable approach to work
High customer service standards
Adapt well to Challenge, Resourceful and flexible
Definitely a Team player
02/2009 - 08/2012
Cyra Com International Inc － Las Cruces, NMBilingual Interpreter
Consecutive interpretation (CI) rendered quickly and effectively in English and Spanish.
Conduit role in diverse fields - legal, emergency , medical, auto insurance, financial, public assistance eligibility interviews, Medicaid and Medicare, Pharmaceutical Companies, Department of Unemployment, and other government agencies as well as guest services for world wide resorts such as Disney.
Comprehension and domain of vocabulary in distinct registers, including jargon and acronyms.
Promoted to dedicated 911 calls only for 1 year for being able to work well under pressure.
Developed a relationship with all Law enforcement officers and Detectives from the counties I served out of state and assisted in all calls and cases.
03/2007 - 01/2009
Cardinal Health － El Paso, TexasQuality Assurance/Document Control Specialist
Supervisor and Coordinator of all Medical Device Reports for the El Paso Texas, Juarez Mexico, Delicias Mexico, Dominica Republic and China plants.
Translated Spanish MDR's and immediately expedited to the FDA to avoid any sanctions to the company
Worked closely with legal department and medical vendors of our product in all of the above countries
Handled all MDR's and FDA compliance reports.
Assisted in some changes with specification of medical devices working closely with R&D
Inspected Contaminated Surgical equipment delivered in Special Circumstances
10/2005 - 01/2007
SITEL － Las Cruces, NMBilingual Call Center Supervisor
Lead a team of 15 to 28 top technical support representatives in a busy call center environment continually improving processes and call flows for optima efficiency for our only Client Direct TV.
Responsible for providing monthly review reports and ongoing and developing coaching programs
Create training programs and use metrics to assist in continuous improvement of employee skill levels
Assisted in Night training when needed
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Maintained up-to-date records at all times
Developed effective relationships with all call center departments through clear communication.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
07/1995 - 05/2003
American Red Cross － San Diego, CAInfection Control/Employee Health Coordinator
Maintained a state of readiness and alertness for all assignments with ARC Disaster Services and their NGLT LABS .
Rapidly assessed whether life threatening criteria was present and took immediate action.
Interacted with patients, families, hospital staff and the general public.
Completed all mandatory education and training classes.
Maintained updated knowledge with treatment protocols, response requirements and quality assurance procedures.
Collected pertinent information from the patient, family and friends, medical records and prescriptions.
Provided life support services during medical emergencies on scene and in route to the hospital.
Traveled to any disaster in the California and Baja California when needed.
Education and Training
Colegio Normal Occidental － Guadalajara, Jalisco, MexicoAssociate of Science: Nursing
Universidad de Guadalajara － Guadalajara, Jalisco, MexicoBachelor of Science: Social Studies
This is the equivalent of Human health and Social Work in the United States.
NMSU － Las Cruces, New Mexico, United StatesAssociate of Science: Nursing