Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Websites, Portfolios, Profiles
Professional Summary

I present myself to your company as a respected builder and leader of customer-focused teams; instilled with a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. I enjoy leading by example and ensuring the execution of all safety, security, quality and store operations policies.

Additionally, I have 5+ years of dedicated customer service representative experience in "big box" retail and food service settings. I have consistently achieved record-high customer satisfaction rankings, improvements to the bottom line and turnaround of under-performing operations.

  • Staff recruiting and retention
  • Detail-oriented
  • Fluent in English and Spanish
  • HR department startup
  • Background checks
  • Time management
  • Trusted key holder
  • MS Windows proficient
  • Quick learner
  • Customer Satisfaction Enhancement
  • Multi-line phone talent
  • Team-building & Training
Work History
03/2016 to Current
Bilingual HR Administrator Lippert Components Geneva, IN,
Administration of screening and interviewing applicants, orienting new employees and employee benefit programs. Maintaining human resources records by recording new hires, transfers, terminations, changes in job classifications, tracking WC, FMLA and LOA time. Orientation of new employees by providing orientation information packets, reviewing company policies, gathering withholding and other payroll information, explaining and obtaining signatures for benefit programs.
08/2015 to 03/2016
Bilingual HR Coordinator Foundation Capital Raanana, IL,
Responsible for the coordination of administrative functions for the Human Resources Department across multiple campus locations as assigned. Attention to detail, multi-tasking and customer service in a fast paced matrix environment. I provide administrative support for meetings, initiatives and projects, both planned and unplanned. Fully responsible for the entire on-boarding process of all new hires.
01/2015 to 08/2015
Bilingual Self Pay Rep Phydata City, STATE,
Dedicated obtain resolution for patient account balances by contacting English and Spanish speaking patients. Successfully setting patients up on acceptable payment arrangements in accordance to guidelines, monitoring and obtaining timely monthly payments, and making sure patient accounts are satisfied while complying with HIPPA regulations.
05/2013 to 2015
Cocktail Waitress/Trainer Sam's Sports Grill City, STATE,
Greeted customers entering the store to ascertain what each customer wanted or needed. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientele. Assisted customers with food selection, inquiries and order customization requests. Scored in top 10% of employees in successful resolution of issues
01/2012 to 11/2012
Sales Representative CarMax Auto Sales City, STATE,
Greeted customers entering the store to ascertain what each customer wanted or needed. Politely assisted customers in person and via telephone. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Expected in
Studied Pre-Requisite for Nursing and Business:
Chattanooga Community College - Chattanooga, TN

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School Attended

  • Chattanooga Community College

Job Titles Held:

  • Bilingual HR Administrator
  • Bilingual HR Coordinator
  • Bilingual Self Pay Rep
  • Cocktail Waitress/Trainer
  • Sales Representative


  • Studied Pre-Requisite for Nursing and Business

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