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I present myself to your company as a respected builder and leader of customer-focused teams; instilled with a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. I enjoy leading by example and ensuring the execution of all safety, security, quality and store operations policies.
Additionally, I have 5+ years of dedicated customer service representative experience in "big box" retail and food service settings. I have consistently achieved record-high customer satisfaction rankings, improvements to the bottom line and turnaround of under-performing operations.
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Administration of screening and interviewing applicants, orienting new employees and employee benefit programs. Maintaining human resources records by recording new hires, transfers, terminations, changes in job classifications, tracking WC, FMLA and LOA time. Orientation of new employees by providing orientation information packets, reviewing company policies, gathering withholding and other payroll information, explaining and obtaining signatures for benefit programs.
Responsible for the coordination of administrative functions for the Human Resources Department across multiple campus locations as assigned. Attention to detail, multi-tasking and customer service in a fast paced matrix environment. I provide administrative support for meetings, initiatives and projects, both planned and unplanned. Fully responsible for the entire on-boarding process of all new hires.
Dedicated obtain resolution for patient account balances by contacting English and Spanish speaking patients. Successfully setting patients up on acceptable payment arrangements in accordance to guidelines, monitoring and obtaining timely monthly payments, and making sure patient accounts are satisfied while complying with HIPPA regulations.
Greeted customers entering the store to ascertain what each customer wanted or needed. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientele. Assisted customers with food selection, inquiries and order customization requests. Scored in top 10% of employees in successful resolution of issues
Greeted customers entering the store to ascertain what each customer wanted or needed. Politely assisted customers in person and via telephone. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Chattanooga Community College - Chattanooga, TN
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School Attended
- Chattanooga Community College
Job Titles Held:
- Bilingual HR Administrator
- Bilingual HR Coordinator
- Bilingual Self Pay Rep
- Cocktail Waitress/Trainer
- Sales Representative
Degrees
- Studied Pre-Requisite for Nursing and Business
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