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Bilingual Front Desk Receptionist Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Cultural understanding —due cross-cultural backgrounds and experience— able to contribute to a multicultural working environment. Versatile multitasker who effectively prioritizes to accomplish objectives with creativity, enthusiasm and good temper.

Skills
  • Excellent written and verbal communicator
  • Strong Customer Service
  • Skilled multi-tasker
  • ECW, CRM and office management software
  • Advanced MS Office Suite knowledge
  • Consecutive interpretation proficiency
Education and Training
Bachelor's degree: Technology Management, Expected in 02/2016
to
Ibero-American University (UDS) - San Carlos, Venezuela,
GPA:
  • International Students Club vice-president
  • Thesis: Marketing 3.0 and its values to the Human Spirit.
  • Completed professional development in translation and interpreting English/Spanish.
  • Work scholarship as English Teacher Assistant for two years.
Certifications
  • Multicultural Studies (2015). Ibero-American University (UDS).
  • Digital Marketing (2015). Ibero-American University (UDS).
  • Public Speech (09/2014 – 02/2015). National Institute of Educational Cooperation (INCES).
  • Scientific writing (2014). Ibero-American University (UDS).
  • Knowledge in the Management of Human Resources in Organizations (2014). Ibero-American University (UDS).
  • Qualities of a Successful Leader (2012). SPEAR Consulter's.
  • Social Dimension of Education (2012). Ibero-American University (UDS).
  • Administrative System SAINT (2011). National Institute of Educational Cooperation (INCES).
Experience
Bilingual Front Desk Receptionist, 07/2019 to Current
Unitedhealth Group Inc. Brookhaven, PA,
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Performed interpretation support tasks, including assist foreign patients from the moment they enter the building, creating appointments for them, profiles in our database or even within the rooms to facilitate medical assistance with doctors and nurses.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management, completing all duties within required timeframes.
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
  • Assisted uninsured and under-insured patients in obtaining medications through grants and community resources.
Bilingual Customer Service Representative, 03/2018 to 02/2019
Labcorp Murrells Inlet, SC,
  • Specialized in the attention of Spanish-speaking clients and the resolution management of each case depending on each person needs.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Responded promptly to general inquiries from members, staff and clients on the cell-phone, mail, e-mail and fax.
  • Applied cultural knowledge and interpersonal abilities to help customers open up and explain concerns.
Bilingual Customer Service Representative, 01/2017 to 12/2017
Labcorp Naples, FL,
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, as well as translation and interpretation to Spanish speaking clients.
  • Informed customers about all product lines and services offered by the company.
  • Managed quality communication, customer support and product representation for each client.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Bilingual Administrative Assistant, 06/2013 to 10/2016
Kepro Pittsburgh, PA,
  • Completed complex, specialized administrative work, including creation of computer forms, templates and tables, as well as preparing financial and operational reports.
  • Coordinated logistical needs for office meetings including notices and reminders, location, food and printing relevant materials.
  • Provided top-notch clerical support to staff by efficiently handling variety of routine tasks such as filing, typing, photocopying and distributing materials to assist employees.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing correspondence.

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  • Target Job
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Resume Overview

School Attended
  • Ibero-American University (UDS)
Job Titles Held:
  • Bilingual Front Desk Receptionist
  • Bilingual Customer Service Representative
  • Bilingual Customer Service Representative
  • Bilingual Administrative Assistant
Degrees
  • Bachelor's degree