Bilingual Front Desk Receptionist Resume Example Quality Inn

BILINGUAL FRONT DESK RECEPTIONIST

Summary

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 2 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality.

Professional Housekeeper with strong organizational and multi-tasking skills, as well as superior time and resource management capabilities. Seeking long-term employment with established commercial cleaning business.

Dedicated Housekeeper with excellent references and more than 3 years of experience. Bilingual and knowledgeable in all of the latest cleaning products.

Skills

Data entry
Document control
Business operations understanding
Recordkeeping and bookkeeping
Organization and efficiency
Security understanding
Office equipment operations
Business operations
Team building
Administrative support
Customer service
Problem resolution
Organization
Multi-line telephone skills
Cleaning methods
Interior and exterior cleaning
Chemical cleaning
Dusting

Natural cleaning products
Closet detailing
Hardworking
Merchandise restocking
Credit and cash transactions
Cash management
Security monitoring
Cash register operation
Customer greeting
Scanner operations
Coin counting
Customer order recording
Customer assistance
ID verification
Product recommendations
Loss prevention
Cash counting machine operations
Payment processing

Experience

Bilingual Front Desk Receptionist / Quality Inn - Killeen, TX05/2018 - 09/2019

Entered data in system software to keep records of guest, employees and also company's and payments information.
Gathered, sorted, distributed and sent mail and packages.
Responded to customer concerns and issues by them when they have any problems on there stay or with any other issues at the hotel.
Managed line system to handle more than 1 incoming calls per day.
Took accurate messages for staff and management to facilitate open and speedy communication.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.

Housekeeping Supervisor / Quality Inn - Killeen, TX05/2018 - 09/2019

Supervised and supported all new personnel to maximize quality of service and performance.
Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Submitted repair requests to maintenance team.
Collaborated with front desk to respond promptly to all guest requests.
Removed trash and dirty linens from room attendant carts.
Delivered special request items such as cribs to guest rooms.
Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Informed supervisor when supplies were low.
Washed and polished glass windows and doors to keep entryways clear and professional.
Organized supplies for efficient use based on expected customer needs.
Moved beds, sofas and mattress, furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
Cleaned, sanitized and restocked bathrooms every 3 times cleaning to keep facilities fresh.
Used cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
Changed and laundered sheets, removing stains by using stains removed products cleaner to restore all linens to pristine condition.

Cashier / Las tapatias meat market - Killeen, TX05/2016 - 12/2017

Processed returned items in accordance with store policy.
Helped customers find specific products, answered questions and offered advice.
Assisted with purchases, locating items and signing up for rewards programs.
Received payments for customer purchased and issued receipts.
Assisted Employers with completing end-of-day counts and securing funds to prevent loss or theft.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Resolved issues with cash registers, card scanners and printers.
Compiled and updated client data to track payments trends and support accurate.
Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Properly verified customer identification for alcohol or tobacco purchases.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Monitored sales events to protect products, added new merchandise and rang up purchases.
Worked closely with front-end staff to assist customers.
Assisted customers with account updates, new service additions and promotional offers.
Processed customer payments quickly and returned exact change and receipts.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Welcomed customers, offering assistance to help find necessary store items.
Trained new employees in cashiering procedures, offering assistance in resolving issues.
Wrapped items and bagged purchases properly to prevent merchandise breakage.

Cashier Specialist / La Michoacana Meat Market official Page - Killeen, Texas01/2015 - 11/2015

Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
Worked closely with front-end staff to assist customers.
Assisted with purchases, locating items and signing up for rewards programs.
Trained new team members in cash register operation, stock procedures and customer service.
Drove sales and add-on purchases by promoting specific item options to customers.
Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
Collected, tracked and distributed payments for special services such as bill payments ,check cash, and international money sender.
Processed returned items in accordance with store policy.
Helped customers find specific products, answered questions and offered advice.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Assisted customers with account updates, new service additions and promotional offers.
Resolved issues with cash registers, card scanners and printers.

Education and Training

Richard Milburn Academy - Killeen, Texas12/2015High School No Degree

Resume Overview

Companies Worked For:

Quality Inn
Las tapatias meat market
La Michoacana Meat Market official Page

School Attended

Richard Milburn Academy

Job Titles Held:

Bilingual Front Desk Receptionist
Housekeeping Supervisor
Cashier
Cashier Specialist

Degrees

Richard Milburn Academy - Killeen, Texas 12/2015 High School No Degree

Bilingual Front Desk Receptionist Resume Example

Resume Score: 80%

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