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Bilingual Coordinator & Tech Support Resume Example

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BILINGUAL COORDINATOR & TECH SUPPORT
Summary
Information technology Specialist seeking for the opportunity to work with numbers and technology to exceed the companies goals and metrics, as well as to grow professionally. To be acknowledged as an asset of the organization and have the opportunity for continued improvement in all areas of responsibilities. To grow in an organization that will challenge and help expand my knowledge in different areas of responsibilities, while utilizing my skills and talents to accomplish the organizational mission and vision
Skills
Information Security Expert  High Analytical Skills Audio Visual Installation Audio Visual Tools Experience Editing/Recording Equipment Mobile Devices Expert Sales Coaching Cellphone Voice/Data Expert High Analytical Skills Software Installation Project Management Windows Tools Expert Supervising Experience Employee Training and Development  Creating Internet Networks and Computer Hardware and Software.  Languages:  Fully Bilingual, Spanish and English Fluently.
Experience
Bilingual Coordinator & Tech Support Mar 2010 to Jun 2017
  • Verizon Wireless.
  • Responsibilities: Extensive years of experience testing, troubleshooting, and handling mobile devices, computers, tablets, hotspot devices as well as working with all the different mobile operating systems such as Android, IOS, Blackberry, and Windows.
  • Perform updates, testing, and troubleshooting of computer software's.
  • Program and analysis of wireless communication systems.
  • Program wireless systems in accordance with security and service policies, while providing guidance on proper usage.
  • Assist the customer with concerns of their account, provide solution to technical inquiries, and offer additional services and products available to them.
  • Analyze customers' accounts for trend and patrons in order to suggest the best available product that will meet their needs.
  • Perform Claims for the customer for fraud scenarios or multiple requests on their account.
  • Working with bills, financial statements and itemized list of items .Acquired multiple training for information security processes and how to implement them.
  • Recognized with the new hire most valuable employee award.
Client Specialist Aug 2009 to Jan 2010
 I- Tech Health Workers Comp
  • Human Resources specialist in charge of workers compensation claims submissions, analysis, and claim closures.
  • This position required knowledge and experience in workers compensation systems, requirements, and laws.
  • Schedule worker's compensation medical appointments, confirm that their attendance, monitor their cases.
  • Acquired multiple training for information security processes and how to implement them.
  • Working with bills, financial statements and itemized list of items.
Acting Supervisor, Customer Service and Sales Representative, Transition Assistant Feb 2007 to Aug 2009
  • Supervise and monitor over 25 customer service and sales representatives for over a year.
  • Safe guard sensitive and personal customer information as information assurance manager, monitor transactions and customer inquiries, monitor and evaluate customer service and production levels.
  • Assist new employees in transitioning from trainees to employees, assist them regarding policies and procedure, doubts about types of accounts or particular issues which they may not be familiar with.
  • This position with Citi Bank required staying current with information security, telecommunication process, and system management procedures.
  • Working with bills, financial statements and itemized list of items.
  • Assist customers protect their credit information, process fraudulent account transaction claims, and report identity theft.
  • Acquired multiple training for information security processes and how to implement them.
  • Recognized with the "On Time" award for two years and half, awarded the "Nations Best Sales Person" two quarters in a row, apart from receiving multiple awards for Mentoring and Leadership skills.
Assistant Manager, Radio and Television Department Aug 2004 to Dec 2005
 State University of Puerto Rico
  • I was in charge of monitoring all task and duties of employees while department manager was not available.
  • I was in charge of recording events, editing videos, picture videos, and announcements in the campus.
  • Assist manager with video recording and power point presentations, preparing audio visual equipment for various activities and presentation inside of the campus of the University.
  • Plus I also have an extensive information technology background and always keep current with technology developments.
Education and Training
- CompTIA Network+ Certification. 2014
- CompTIA A+ Certification. 2013
Master's Information Systems Degree, Information technology, IT Infrastructure, Emerging Technologies, Business Systems, Database Management 2012 University of Phoenix Magna Cum Laude Information technology, IT Infrastructure, Emerging Technologies, Business Systems, Database Management
Bachelor's Degree, Business Administration 2006 State University of P.R Business Administration
Computer Enabling, Disabling & Networking: Juan Ponce de Leon High School - Creating Internet networks and Computer hardware and Software. Languages: Fully Bilingual, Spanish and English Fluently. 2000
Skills
A+ Certification, audio, Computer hardware, credit, customer service, editing, English, financial statements, Human Resources, information security, information technology, Leadership skills, Mentoring, power point, Windows, Network, Networking, networks, operating systems, policies, presentations, processes, receiving, recording, Sales, Spanish, telecommunication, trend, troubleshooting, video
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Resume Overview

Companies Worked For:

  • I- Tech Health Workers Comp
  • State University of Puerto Rico

School Attended

  • University of Phoenix
  • State University of P.R

Job Titles Held:

  • Bilingual Coordinator & Tech Support
  • Client Specialist
  • Acting Supervisor, Customer Service and Sales Representative, Transition Assistant
  • Assistant Manager, Radio and Television Department

Degrees

  • - CompTIA Network+ Certification. 2014
    - CompTIA A+ Certification. 2013
    Master's Information Systems Degree , Information technology, IT Infrastructure, Emerging Technologies, Business Systems, Database Management 2012
    Bachelor's Degree , Business Administration 2006
    Computer Enabling, Disabling & Networking: Juan Ponce de Leon High School - Creating Internet networks and Computer hardware and Software. Languages: Fully Bilingual, Spanish and English Fluently. 2000

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