Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Coin counting
Liquor regulations and compliance
Security monitoring
Bank deposits
Credit and cash transactions
Cash drawer balancing
Training and mentoring
Cash register operation
Returns and exchanges
Merchandise restocking
Payment processing
Customer assistance
ID verification
Customer greeting
Scanner operations
Customer service
Cash management
Experience
09/2005 to 12/2007Bilingual CashierJohnson Brothers | Brooklyn, NY,
Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
Helped customers find specific products, answering questions and offering advice.
Stayed up to date on current item discounts to support promotions.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Arranged updated promotional displays every [Timeframe].
Worked closely with front-end staff to assist customers.
Distributed new merchandise efficiently to different departments.
Learned roles of other departments to provide coverage and keep store operational.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Answered phone calls to assist customers with questions and [Type] orders.
08/2013 to 10/2014Customer Service RepresentativeHy-Vee | Milan, IL,
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Consulted with customers to determine best methods to resolve service and billing issues.
Addressed customer service inquiries quickly and accurately.
Delivered high level of service and support to each customer, paving way for future business opportunities.
10/2014 to 11/2016CashierLupient Automotive Group | West Allis, WI,
Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Drove sales and add-on purchases by promoting specific item options to customers.
Helped customers find specific products, answering questions and offering advice.
Trained new team members in cash register operation, stock procedures and customer service.
Assisted customers with account updates, new service additions and promotional offers.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Processed customer payments quickly and returned exact change and receipts.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Worked closely with front-end staff to assist customers.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Learned roles of other departments to provide coverage and keep store operational.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
10/2018 to 09/2019Body Shop AssistantRedding Collision Center | City, STATE,
Maintained and recorded costs of materials and supplies to assist with job costing and revenue projections.
Received new inventory orders and verified completeness and accuracy.
Distributed vehicle parts to technicians for replacement on in-shop vehicles.
Monitored parts and materials storage area and maintained stock replenishment and organization.
Evaluated vehicle schematics to assess required parts and order accordingly.
Education and Training
Expected in 09/2004High School Diploma | Easley High School, Easley, SCGPA:
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