Interpersonal communication has been a key competence in my professional experience and a central concept in my academic studies. I have gained valuable insight to use good judgement in providing complex services to a diverse population in English and Spanish.
-Spanish language support in translating official documents, letters, and conversations during meetings between researchers from Colorado School of Mines and Universidad Nacional de San Agustin Arequipa in Peru.
-Planning trips and booking reservations for researchers traveling internationally to Peru for field research and trips for Peru researchers to Colorado for workshops.
-Center for Mining Sustainability website maintenance in English and Spanish for new publications, project and research team updates.
-Expense reporting support for all Center related activities as needed, applying reimbursement requests in Chrome River reporting system.
-Gathering data for special projects involving new processes and needs
-Center planning for monthly Principal Investigators meeting.
-Advising callers on insurance benefits per Medicare, Medicaid, TriCare, and various commercial insurance guidelines with careful review of customer account information
-Placing durable medical equipment orders, providing updates on existing orders, logging new information and managing orders accordingly
-Taking check, credit card, or CareCredit information to process payments on self-pay orders, reimbursement coinsurance payments, or invoice payments
-Accurately and efficiently recording relevant call information across customer accounts
-Directing messages and tasks to other team members in billing, device support, device programming, financial support, reimbursement operations, shipping and receiving, etc.
-Account maintenance in Salesforce, Oracle, and Brightree systems
-Directing high volumes of inbound calls in English and Spanish.
-Directing high volumes of inbound calls for eight Centura Health hospitals and associated clinics across Colorado and Kansas
-Using Epic system to provide patient information according to HIPAA
-Promptly following protocols to page emergency codes for facility, medical, and administrative emergencies, e.g. fire alarms, sepsis alerts, and diversion plans for high inpatient capacity limits
-Submitting environmental services requests for all departments
-Entering patient transportation requests according to urgency, managing the transportation queue and assisting with patient and equipment moves within St. Anthony Hospital as needed when business permitted to leave the PBX/ Service Response office
-Placing courier requests for all departments and various needs in a timely manner
-Paging doctors on call according to various clinic guidelines
-Accurately and efficiently logging all requests rendered and passing relevant information to the incoming shift
-Working mostly independently during overnight shifts
-Arranging incoming courier requests with available drivers and routine routes in Colorado, Kansas and Arizona
-Providing accurate ETA's and updating customers of any potential delays as needed
-Communicating effectively when dispatching drivers and providing support in situations where discrepancies in requests require additional information
-Adjusting routes as needed according to urgency, such as diverting a driver for emergency blood transportation for a patient in emergency surgery
-Accurately and efficiently recording all relevant call information and providing relevant information to the incoming shift
-Working mostly independently during overnight shifts
-Collecting survey information on government-issued laptops and tablets for the National Survey on Drug Use and Health
-Certified by the Department of Health and Human Services to serve as a field interviewer in English and Spanish
-Working with a strong understanding of how to approach a variety of community members professionally and effectively to increase the percentage of study participants and maintain goals for response rates within the areas being surveyed
-Logging relevant details for each subject approached, scheduling meetings with potential participants and maximizing the time spent in survey areas
-Driving to survey locations at various times and meeting participants in their homes to collect part of the survey verbally and providing instructions to the participant to complete the remaining portion of the survey privately on a laptop
-Following all protocols in human subjects research established to meet IRB standards for the survey, maintaining information confidential and equipment secure from potential theft, and delivering a one-time cash payment to participants for their time in completing the hour-long survey
-Sending completed forms and documents to the field supervisor in a timely manner
-Tracking the amount of time spent on various work activities and recording time weekly for accurate reporting to the field supervisor
-Successfully completed two quarters of data collection for the survey
64-hour training in interpreter code of ethics, intro to healthcare systems, culture in interpreting, medical terminology, and interpreting in the mental health setting
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