Career administrative support professional with advanced experience in customer service and working with the general public; Adept at learning and implementing new policies and procedures; Organized, analytical, and extremely resourceful at problem resolution; Advanced interpersonal skills for building and maintaining client/colleague relationships; Highly adaptable to changing demands in work environment; Rapidly acquires functional knowledge of new/emerging technologies/software; Superior communication skills-able to explain complex regulations/procedures in a clear concise manner, and easily communicates with and/or between people of diverse professional/cultural backgrounds; Near-Native proficiency in the Spanish language; Streamlines and prioritizes tasks and assignments; High level of integrity and work ethic; a well-rounded performer committed to continued excellence.
MS Word MS PowerPoint MS Publisher
Bilingual Administrative Assistant January 2011 to CurrentPORTERLEATH － Memphis, Tennessee
Primary administrative support for Head Start office and education staff, reported to Site Manager Ensured communications between management, office staff, education staff, parents volunteers , visitors, and vendors via multi-line telephone, school intercom, two-way radios, Interoffice mail, email and fax; Translated/Interpreted from Spanish to English Received, checked in/logged, and attended to all clients/volunteers/visitors other agency staff entering the building; Screened calls and set enrollment/waiting list appointments.
Created, updated and maintained filing system, office supply inventory, agency and center forms, monthly newsletter, flyers, PowerPoint presentations, memos, spreadsheets, schedules, rosters, and staff activity calendars.
Employed office equipment and computer technology skills to upload/download, edit, print and copy photos, pdf files, music, and text documents to and from computers.
Assisted Site manager in the development and implementation of policies and procedures and st.
Quality Control Clerk January 2008 to January 2008IRON MOUNTAIN Aerotek Staffing － Southaven, Mississippi
Reviewed, documented, and corrected employee errors on data indexing forms used in the process of transferring client documents from paper-files to digital archives.
Trained new employees and implemented improvements to streamline production and reduce errors.
Retrieved and filed documents from/to various warehouse storage locations using inventory scanner.
Entrusted to supervised small groups on special assignments.
Bilingual On-Site Coordinator / Recruiter January 2006 to January 2007SEDONA GROUP － Memphis, Tennessee
Primary payroll support contact for large warehouse staffing account; commuted daily between warehouse and home office.
Translated and interpreted to facilitate communication between warehouse management and primarily Hispanic employees; verified employment information, reconciled payroll discrepancies, and resolved conflicts.
Generated daily payroll spreadsheets for submission to office manager.
Assisted office staff with recruiting, networking, cold calls, and general office duties.
Receptionist / Fitting Room Attendant January 2003 to January 2006THE TARGET CORPORATION － Memphis, Tennessee
Used multi-line telephone to answer and transfer callers to requested departments; employed PA system for store announcements, and customers and employee pages.
Resolved customer complaints over phone and in-person.
Assisted customers with clothing selections while maintaining inventory control strategies at fitting rooms.
Responsible for communicating and updating changes made to daily floor schedule to management and staff.
Assistant Manager January 1998 to January 2003EXXON MOBILE CORPORATION － Memphis, Tennessee
Co-administrator of convenience store, responsible for all aspects of merchandising, promotions, inventory, and human resources at store level.
Reconciled daily, monthly and yearly business records, posted accounts payable/receivable, bi-weekly payroll, and maintained on-site filing system.
Trained, mentored and supervise employees, resolved customer complaints, verified and approved products/shipments from vendors.
Performed regular commutes to corporate meetings, training sessions, and to neighboring competitors to complete pricing surveys.
Bachelors of Arts : English Spanish, 2009University of Memphis