Bid Coordinator, 05/2013
to 06/2015
Chantal Darling – The Colony,
Texas
Responsible for coordinating bids and maintaining contracts with various agencies, schools and military. Researching products, negotiating and soliciting fixed bid pricing, capturing and maintaining bid contracts. Manage awarded bids and communicate with procurement for on time performance and guarantee timely distribution at correct bid.Identify RFPs in progress. Solicit RFPs as requested Qualify Net off Invoicing for all k-12, USDA commodity products and pass through products.Manage and guarantee that all awarded allowances are on file Verify cost as allowed by bid and recommend price increase where allowed Work closely with purchasing to order products awarded on bids to ship on schedule Set up and maintain cost template to avoid pricing discrepancies Establish open communication with customers for telephone quotes, questions, and problem-solving Serve as back up for National Accounts Assist in collecting outstanding debts Bill vendors for samples Other duties as assigned
Assistant Manager , 11/2011
to 05/2013
Big Lots – The Colony,
Texas
Supervises freight flow, merchandise presentation and reconciliation of all sales, cash and inventory transactions.Maintains a high level of customer service by supervising and/or participating in the processing of customer transactions, resolving customer issues, merchandising and recovery.Provided clear work direction to associates and provides performance feedback to Store Manager.Assists in control of shrink and safety results.Ensures the appearance of the store\'s interior and exterior are maintained to standards.Performs store opening and closing duties.Assumes responsibility of total store operation when acting as manager on duty.
General Merchandise Manager , 04/1986
to 11/2010
Kroger – Denton,
TX
Non-Food/Seasonal Merchandise, Sales, Expense Control, Customer Service, Developing Skills, Team Building, Inventory, RF Handheld, Ordering, Employee Scheduling, Key Retailing, CAO, Supervised and scheduling for 4 employees in Department, Team Resets
Customer Service , 03/2016
to 02/2017
Cogburns Heating & Air – Denton Texas
Answered the phone quickly and professionally,
Call customers to confirm maintenance appointments and schedule as necessary,
Perform service dispatch, and according to scheduling. Debrief the technician
at end of call and kept a record and input all information into client\'s
computer record. Issue P.O.s Take and deliver messages as appropriate. Ensured that all data entry
and maintenance of customer and business information into Company\'s accounting
program. Record customer payments, Record Vendor invoices Provided vendor
invoice to General Manager/Owner for approval for payment. Schedule the client
appointment and assign/match qualified staff to perform the work, Increase
revenue from established customers, and generate additional revenue from new
customers by using proper sales techniques, problem solving skills and account
management, Follow-up on all leads, proposal, and potential sales until closed
or lost, Update the Customer Relationship Management (CRM) system for each
interaction, Perform customer satisfaction calls after each visit.
