benefits technician resume example with 11+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Experienced Operations professional with over 25 years of experience with history of meeting company goals utilizing consistent and organized practices. Excellent reputation for resolving problems and improving customer satisfaction. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Decisive leader with strong project management skills and data-driven approach.
Skills
Project Management
Training & Development
Ad-hoc Report Analysis
Process Improvements
SAP (various ERP & CRM Systems)
Employee Relations
Research, Analytical and Critical Thinking
Microsoft Office Suite Proficient
Google Workspace
Organizational and time management skills.
Work History
Benefits Technician , 08/2022 - Current City Of Hope – Newport Beach, CA, San Francisco, CA
Provides support to Benefits Analyst and division management in processing benefits claims and entitlements of School District of 10K+ employees
Provides general information to District employees and retirees, including teachers, civil service employees, paraprofessionals and surviving spouses or domestic partners on available benefits
Work with plan providers to correct or manage employee benefit disputes.
Researches accounts of employees and benefit data; makes adjustments and creates and/or updates employees' benefits or leave status in Employee Information System for County of San Francisco and SFUSD
Communicates with employees, dependents, payroll personnel and other agencies, including County of San Francisco, to process or follow up insurance claims, membership enrollments, leave of absence requests, terminations, collection, accounts receivable, interface databases, and proper payroll deductions
Responds to routine claimant and vendor inquiries
Provide written and oral information to City health service representatives, and other parties involved in health benefits, leave of absence and welfare programs.
Process and analyze complex insurance claims and administer benefits through HSS system for certificated and classified employees; initiates, compiles, calculates and processes adjustments to member records.
Interact with and provide training as necessary for new hires in Empower and HSS systems, membership enrollments and terminations processing deduction deductions, procedure and policies
Customer Service/Sales Support Representative, 09/2019 - 07/2021 Sensys Networks – City, STATE, Berkeley, CA
Provided primary support to both internal and external customers by responding to inquiries/issues through various channels (Email, Phone, Chat, Social).
Processed Purchase Orders, Returned Material Authorization requests and maintained records
Supported Sales Team with managing Salesforce accounts for over 100 + customers
Maintained current Product list and pricing in Salesforce for over 200+ items
Utilized social and business networking skills to effectively collaborate with CEOs, HR Manager, multiple functions, and roles within organization
Produced scheduled and ad hoc reports
Senior Sales Support Representative, 08/2009 - 09/2016 LeapFrog Enterprises Inc. – City, STATE, Emeryville, CA
Created and analyzed daily, weekly and yearly open and shipped reports to ensure achievement of company goals
Managed top tier Walmart retail accounts with year-to-date shipments of 25M+
Repositioned brand visibility on Retailer dot com sites by partnering with Trade Marketing to update customer sites with product images and content
Partnered with cross functional teams for customer special build items by providing weekly purchase order status, customer program requirements and historical data
Utilized Planogram software to submit item setups and create IBTS tags in Retail Link
Reduced account post audit claims by 10%
Assisted sales team with decrease ending-inventory accounts of (17%) by completing customer cancellations timely and monitoring order history
International Sales Support Supervisor , 07/2007 - 07/2009 Leapfrog Enterprises Inc. – City, STATE, Emeryville, CA
Supervision of sales service representatives handling Unites States, Canada, Europe, Asia and Latin American accounts
Management of Walmart and Target, retail accounts with year-to-date shipments totaling 50M+
Provided leadership, mentorship, applicable training and overall guidance for new sales service representatives, resulting in consistent yearly decrease in department chargebacks
Weekly performance evaluation and feedback, addressing areas of strengths and weakness of sales regions
Management and improvement of business process and procedures
Communicated, analyzed and assessed weekly bookings of $58M+ for U.S. accounts to identify at-risk orders
Ensured compliance with business standards and industry regulations to achieve 100% Sarbanes Oxley compliance
Supported implementation of new Oracle EBS system by testing applications, meeting with department leads, resulting in improved system performance for order management
Education
: Business Management/Marketing, Expected in - University of Phoenix - San Francisco, CA, GPA: Status -
: Project Management, Expected in - California State University - East Bay - Hayward, CA GPA: Status -
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