To obtain a position that will allow me to use my interpersonal and telecommunication skills with business associates and/or customers, work with technical software or hardware applications, and offers room for growth.
Maintains and updates employee electronic records. Present basic benefits presentation to new hires. Process insurance applications, recurring deductions, terminations, retirement packets, and enrollment into APERS(retirement). Maintain database for Delta Dental and Superior Vision as well as process the enrollments into Delta Dental and Superior Vision. Research and resolve problems regarding retirement, insurance, and enrollments. Process death claims, changes in family status, name, and address changes.
Processing FMLA applications. Process and Copy FOI Freedom of Information requests (including confidential papers). Review/process documents, applications and records for accuracy and compliance with policies and regulations.Maintain databases and spreadsheets daily in Excel. Access employee personnel information in SAP/ASIS to run reports to maintain accurate counts of leave time and verify period/s of employment.Research various data storage/ and or computer records to obtain information. Prepare monthly reports in Excel to maintain accurate count of leave(FMLA and Catastrophic) taken and applications processed and report to supervisor. Provide information, assistance, and clarification to interested persons regarding benefits.Compose routine correspondence and form letters.
Copy and collate all projects, including confidential documents. Enter and process the receipt and sales/shipment of materials daily via excel.
Calculate and maintain inventory and weekly variances in Feed Inventory Manager via Microsoft Access. Enter and maintain merchandise receipts of purchased orders in SAPgui. Enter and update blend formulas in Growout Information Systems. Order and maintain office supplies to ensure sustainability of daily operations. Create sales and truck orders for loads to ship out the upcoming week and enter into Load Planner via Access. Create deals, schedule orders, and make necessary corrections to uploaded content in Solarc/Right Angle software. Maintain weekly trucking schedule in Load Planning system via Access.
Prepared cash deposits and cash control sheets daily. Balanced cash drawers. Ensured the security of monies collected daily. Posted deposits and adjustments on the general ledger through billing system Convergis/AS400. Finalized cash receipts and updated accounts receivable control sheet(s). Researched and processed customers claim of invoice payments. Researched accounts receivable inquiries and evaluated outcomes regularly. Created and mailed invoice copies for customers, as requested. Served as acting Office Manager in absence of Manager. Assisted with related special projects in accordance with instructions from Office Manager i.e. payroll, as required and repaired any minor technical difficulties with computers in the office such as initial set up, email configuration, resetting routers, installing ethernet cards for operating the cable modems, assisting customers with hooking up their modems via phone, and trouble shooting issues with said modems as well as DVRs, and printer networking. Communicated with customers as necessary to facilitate the updating of accounts.
Provided superior customer service, received payments, established new accounts, explained available program services, handled customer complaints and explained billing statements. Filed work orders and contracts. Balanced cash drawer and answered telephone. Assisted with related special projects in accordance with instructions from Office Manager i.e. payroll, as required and repaired any minor technical difficulties with computers in the office such as initial set up, email configuration and printer networking.
Able to: Operate Microsoft Office Suite and Windows operating systems i.e. excel, word, 98, and XP. Offer knowledge and experience of basic office machinery i.e. printers, scanners, faxes, CPU, calculators, and complex phone systems. File and organize efficiently and expeditiously. Handle confidential documents. Take accurate phone messages and deliver messages promptly. Provides excellent customer service.
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