benefits enrollment specialist resume example with 6+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Positive, upbeat Customer Service Representative that brings more than 12 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

  • CRM Software
  • Salesforce
  • Product Sales
  • Sales Negotiation
  • High-Energy Attitude
  • Microsoft Office Expertise
  • Calm and Professional Under Pressure
  • Upselling Products and Services
  • Multitasking and Prioritization
  • Persuasion Skills
  • Product Promotion
  • Customer Retention
  • Insurance Coverage verification
  • Technologically advanced
Education and Training
University of Phoenix Phoenix, AZ, Expected in 01/2023 Bachelor of Science : Criminal Justice - GPA :
South Garland High Garland, TX, Expected in 05/2006 High School Diploma : - GPA :
Family Central, Inc. - Benefits Enrollment Specialist
Fort Lauderdale, FL, 07/2022 - Current
  • Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
  • Oversaw enrollment of new employees and company-wide yearly enrollment period.
  • Provided assistance to plan participants by explaining benefits information to ensure educated selections.
  • Mastered state and Federal benefit laws Including ERISA, FMLA, COBRA, HIPPA and 401k administration.
  • Coordinated benefits processing, including enrollments, terminations and claims.
  • Produced detailed reports and data models to help clients pick optimal plans.
University Of California - Case Manager
Davis Health System, CA, 04/2022 - 07/2022
  • Performs real-time analysis and review of extensive documentation required by federal regulations for implementing the Emergency Rental Assistance Program in response to the COVID-19 crisis. Assessed cases for instances of abuse and neglect and took appropriate action.
  • Managed intake of funding requests and perform a timely review of supporting documentation related to Emergency Rental Relief claims
  • Collaborate with team to recommend funding requests.
  • Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
  • Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
Safelite Autoglass - Customer Service Representative
Bethpage, NY, 09/2020 - 02/2022
  • Processed refunds, exchanges, and company credits for customers facing issues such as incorrect orders and shipping delays
  • Investigated and resolved customer concerns related to order inquiries and delivery tracking
  • Protected customer and company information with strict use of established security procedures
  • Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions
  • Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Exceeded company productivity standards on consistent basis.
My Learning Alliance - Retention Specialist
Birmingham, AL, 01/2021 - 05/2021
  • Responds to inbound connected vehicle and land line calls from customers of one or more OEM programs
  • Handles incoming calls from customers regarding subscription status, renewal, cancellation with an objective to maximize subscriber retention
  • Responsible for up-selling and/or cross-selling of premium and/or multi-year service packages
  • Responsible for utilizing a sales-through-service approach in retaining customers wishing to cancel services
  • Familiarized customers on the benefits of products and services and explains how the recommendation will add value to the customer
Safelite Autoglass - Customer Service Representative
Beverly, MA, 12/2014 - 04/2015
  • Effectively managed a high-volume of inbound and outbound customer calls
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Communicated with vendors regarding backorder availability, future inventory & special orders.
  • Answered an average of 70+ calls per day by addressing customer inquires, solving problems and providing information.
Vitality Senior Living - Leasing Agent
Oklahoma City, OK, 01/2012 - 01/2014
  • Successfully and accurately answering prospect questions and providing appropriate additional information regarding apartment communities, amenities and specific apartment homes.
  • Enthusiastically engaging each caller and representing the community in a highly professional manner.
  • Marketing the community and successfully gaining an appointment to visit the community.
  • Respond rapidly and accurately to on-line requests for information from prospective residents.
  • Helps apartment complexes achieve and maintain high occupancy rates.
CMI Group - Collections Specialist/Tech Support
City, STATE, 01/2010 - 01/2012
  • Responded to questions and concerns about service, and escalate calls appropriately.
  • Upgrade service and offered additional service packages or options.
  • Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Assisted customers with various types of technical issues via email, live chat and telephone.

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Resume Overview

School Attended

  • University of Phoenix
  • South Garland High

Job Titles Held:

  • Benefits Enrollment Specialist
  • Case Manager
  • Customer Service Representative
  • Retention Specialist
  • Customer Service Representative
  • Leasing Agent
  • Collections Specialist/Tech Support


  • Bachelor of Science
  • High School Diploma

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