Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Creative problem solver
Adaptive team player
Microsoft Office Suite
06/2017 to 09/2017
Benefits ConsultantAflac － Atlanta, GACold-called prospective customers to build relationship. Greeted clients promptly and responded to questions with knowledgeable service. Completed documentation for product and service sales. Maintained productive relationships with existing customers through exceptional follow-up after sales. Generated high volume of referrals. Updated database with customer and sales information.
02/2016 to 06/2017
Catering AssistantThe Flying Biscuit － Atlanta, GAOrganized daily sales reports for the sales supervisor to track product success. Achieved high sales percentage with consultative, value-focused customer service approach. Cross-trained new employees and provided back-up for other customer service representatives when needed. Generated leads for new sales through telephone and email contact with customers.
08/2015 to 01/2016
Computer Service SpecialistWIPRO Technologies － Atlanta, GAAdvised customers regarding maintenance of diverse software systems.Resolved customer complaints and concerns with strong verbal and negotiation skills. Helped customers track and ship packages, responding to an average of 90 calls per day. Assisted customers with technical issues via email, live chat, remote-in tech support and telephone. Provided real-time support to everyday users of telephone, printer and internet services.
Education and Training
Diploma of Dental Assisting: Dental AssistingEverest Institute － Norcross, GA, United States