Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.
Life Accident & Health Agent License # 0K67123
Claims appeal procedures
Insurance eligibility verification
Meticulous attention to detail
Strong organizational skills
High customer service standards
Benefits Advisor/EnrollerMay 2016 to Jul 2016 Building Blocks for Buisness － San Diego, CA
Calculated and quoted premium rates for recommended policies using census data.
Completed and explained enrollments, renewals, and changes to account.
Acted as a trusted advisor to clients to educate them on their available plan options and help them decide what best fit their needs.
Independent AgentSep 2015 to May 2016 Aflac － Carlsbad, CA
Developed base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects.
Approached potential clients by utilizing mailings and phone solicitation; making presentations to groups at company-sponsored gatherings; speaking publicly to community groups on the subject of financial well-being.
Determined clients' particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long-term goals.
Developed a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation.
Obtained underwriting approval by completing application for coverage.
Completed coverage by delivering policy; planning future follow-up visits and evaluations of needs.
Provided continuing service by providing direct deposit forms; processing changes in beneficiary and policy loan applications.
Provided death benefits by delivering policy proceeds; reassessing client needs.
Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Enhanced insurance agency reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Lab Support Technical Writer Independent ContractorDec 2014 to Sep 2015 Bachem Americas, Inc － Vista, CA
Prepared, wrote, edited, and reviewed Standard Operating Procedure documents.
Performed scientific writing (e.g. Analytical Data Sheets).
Organized and incorporated information for documents, such as SOPs.
Ensured documents were produced in accordance with procedures, internal and external guidelines and electronic templates.
Quality Control TechnicianSep 2013 to Jun 2014 M2 Ingredients － Carlsbad, CA
Performed biological/chemical testing on products to ensure specifications are met.
Achieved quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.
Developed quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures; monitoring inventories.
Validated quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures.
Maintained and improved product quality by completing product, company, system, compliance, and surveillance audits; investigating customer complaints; collaborating with other members of management to develop new product and engineering designs, and manufacturing and training methods.
Downstream Bioprocess TechnicianOct 2012 to Aug 2013 Genentech/Adecco － Oceanside, CA
Prepared solutions for the production process.
Participated in continuous operational improvement.
Worked with coworkers and supervisor to effectively troubleshoot equipment and process issues.
Anticipated potential problems and takes preventative action.
Operated systems that cleaned and sterilized tanks and filtration systems.
Prepared solutions for the production process.
Reviewed documentation and checked all calculations, troubleshot equipment and processed problems.
Complied with safety requirements, cGMP,SOP and manufacturing documentation.
Laboratory TechnicianSep 2011 to Oct 2012 Inova Diagnostics － San Diego, CA
Manufactured Elisa plates.
Maintained accurate and detailed documentation of all procedures and steps followed.
Calibrated laboratory equipment as needed and performed preventative maintenance.
Prepared antigen/HR wash.
Performed inventory check at the end of product run.
Maintained lab in a cleanly manner per SOPs.
Attended required training and classes.
Legal AssistantNov 2007 to Aug 2011 Southern California Legal Group － Rancho Cucamonga, CA
Supported attorneys in a legal setting.
Prepared correspondence and legal papers such as summonses, complaints, motions, responses, and subpoenas under the supervision of an attorney or a paralegal.
Reviewed legal journals and assisted with legal research.
Performed transcription and dictation.
Scheduled meetings and arranged conference rooms.
Managed travel and schedule.
Handled information requests.
Intake AnalystApr 2003 to Oct 2007 Shernoff Bidart Darras － Claremont, CA
Trained staff on intake process and procedures.
Assisted with the development, documentation, and implementation of formal guidelines detailing intake processes and procedures.
Maintained Excel spreadsheet of over 1,000 leads.
Monitored statute of limitations on potential cases.
Acted as the referral coordinator.
Education and Training
Bachelor of Arts, Criminal Justice 2003CALIFORNIA STATE UNIVERSITY － San Bernardino, CA