Dynamic administrative professional and leader with 20+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Skills
Meeting coordination
MS Office
Inbound Phone Call Handling
Financial Services Support
Scheduling
Sorting and labeling
Time management
Administrative support
Office administration
Business administration
Mail handling
Typing 100 words per minute
Work History
Benefits Administration Professional , 11/2005 to 04/2021 Amerit Fleet Solutions – Upper Marlboro, MD,
Experience/Skills
2-4 years of related experience in Benefits, Unemployment Claims, or Human Resources
Proficiency with Microsoft Office products
Experience working with PrismHR
Strong attention to detail with excellent organization, oral communication, and written communication skills.
Ability to research and interpret laws related to unemployment, benefits, and human resources
Ability to establish and meet goals, and manage multiple projects/requests simultaneously
Ability to work effectively and efficiently under tight deadlines and with high volumes
Must maintain up-to-date knowledge on unemployment insurance and benefits administration.
Job Summary
Benefits Professional is responsible for completion of day-to-day tasks and activities required to support corporate and client benefits and unemployment administration. This position works as part of Benefits Team to meet internal and client needs.
Essential Responsibilities include but are not limited to:
Supports internal members, clients and client employees in regards to Unemployment and Benefit Administration.
Unemployment Administration
Assist internal employees and clients with questions regarding unemployment cases and processes. Make recommendations on steps to take during the process.
Delegates cases in Equifax Case Builder to the appropriate Client Service Professional.
Responsible for the Unemployment Administration for Andy Frain Services, Troika Entertainment and Work Light Productions:
Gathers information and responds to State requests for separation information in a timely manner.
Prepare and represent clients at Unemployment Hearings.
Reviews Unemployment Determinations from the State. Assesses whether an Appeal is applicable and/or viable.
Primary contact for inquiries from State Agencies.
Completes Wage Benefit Audits in response to State inquires. Coordinates with Client Service Professional as necessary.
Benefits Administration
Administers COBRA process, include entering newly COBRA-eligible participants into TASC system weekly.
Enters COBRA elections and changes in the appropriate carrier system for Master Plan elections, and relays information to the appropriate Client Service Professional.
Serves as a liaison between COBRA participants and internal employees in resolving COBRA issues.
Administers FSA/HSA process, including entering new enrollments in TASC FSA/HSA system, notifying TASC of terminations, and transmitting FSA participation file to TASC semi-monthly.
Responds to Qualified Medical Support Orders.
Post all pending Electronic Benefit Enrollments from Prism on a weekly basis and saves documentation to shared drive.
Update Company Benefit Guidebooks as needed
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
Identified issues, analyzed information and provided solutions to problems
Actively listened to customers' requests, confirming full understanding before addressing concerns
Resolved problems, improved operations and provided exceptional service
Created plans and communicated deadlines to ensure projects were completed on time
Served customers in a friendly, efficient manner following outlined steps of service
Conducted research, gathered information from multiple sources and presented results
Quality Assurance Specialist, 10/2004 to 10/2005 Kforce – City, STATE,
Process Audits on client payrolls
Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies
Managed over 50 client calls per day
Served as information systems liaison with vendors, information services and end-users, making recommendations for optimization of systems and safeguarding overall data integrity
Kept inspection journals and daily summary logs as required
Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making
Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership
Payroll/Medical Records Specialist, 02/1998 to 10/2004 Central Financial Control/Syndicated Office System – City, STATE,
Process client payrolls
Pulled Medical Records and EOB upon request for clients
Prepared mailings of information and documentation
Responded to materials requests and retrieved necessary information
Responded to requests for information from various individuals by providing Explanation of Benefits and copies of Medical Record documents
Managed electronic medical records for 100+ patients
Kept accurate log of all requests for medical information and records
Received and processed medical records requests
Processed medical records requests from outside providers according to facility, state and federal law
Received and routed medical records
Bank Teller/Head Teller, 01/1995 to 09/1998 First Commercial Bank Of Tampa – City, STATE,
Process client day to pay company deposits
Process daily deposits by running them through bank MICR Encoding machine
Handle return checks
Run day to day bank reports that shows customers checks that may need approval for processing or returned for no signature or check fraud.
Handle all cash drops and counting of all money in main vault to be prepared for pick up by armor truck service.
Served needs of more than 100+ customers in busy banking environment
Counted and packaged currency and coins
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
Accessed computerized financial information to answer questions related to specific accounts
Turned in excess cash to maintain drawer security
Reconciled cash drawer and resolved discrepancies
Logged cashier's checks and other transactions to maintain accuracy of account records
Removed mutilated currency from circulation
Audited fellow teller currency to contribute to dual-control procedures
Provided customer records on demand, including account statements and copies of checks
Performed customer transactions for money orders, cashiers checks, deposits and withdrawals
Processed customer transactions accurately and efficiently
Handled various accounting transactions
Maintained friendly and professional customer interactions
Education
High School Diploma: , Expected in 05/1991 Hillsborough High School - Tampa, FL GPA:
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