Benefit Analyst resume example

Answered multi-line phone system and directed callers to requested personnel and departments.

• Updated group medical records and technical library to support smooth office operations.
• Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
• Maximized office efficiency by answering more than 50 incoming calls per day to provide office information and transfer calls to desired personal.
• Interviewed patients to collect medical information and insurance details.
• Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
• Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Podiatrists office with 5 providers.
• Prepared and sent financial statements to support bookkeeping functions.
• Set up appointments for physician visits and procedures using calendar software.
• Informed patients of financial responsibilities prior to rendering services.
• Observed strict HIPAA guidelines at all times according to company policy.
• Took messages from patients and promptly relayed to appropriate staff.
• Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
• Delivered high-quality administrative and customer service to sustain patient and work flows.
• Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
• Processed patient payments and scanned identification and insurance cards.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
• Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
• Handled all office supply ordering including ink cartridges, toner and paper
• Greeted callers with enthusiasm, answering all phone calls by second ring.
• Straightened up the waiting room so that it remained neat and organized.
• Transcription of medical procedures, audio to type written

• Built rapport and trust with injured insureds through effective customer service techniques which involved fair and prompt processing of claims.
• Coordinated benefits with medical insurance plans and Medicare providers.
• Researched medical claims for validity to resolve discrepancies.
• Verified claim data correctness in preparation for processing.
• Identified client service improvement opportunities in collaboration with team leads and managers to resolve problems.
• Assisted new policyholders with processing claims.
• Verified policy holder data, including age, contact number and physical address.
• Achieved results in ambiguous environment with high level of accuracy and attention to detail.
• Complied with confidentiality regulations in handling customer information.
• Collaborated with fellow team members to manage large volume of claims.
• Collaborated closely with other team members to resolve large volume of claims on [Weekly] basis.
• Earned reputation for good attendance and hard work.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Answered [100] calls per [Day] to answer customer questions.
• Recognized by management for providing exceptional customer service.
• Maintained updated [Coding] knowledge through [CPT-10]
• Improved operations by working with team members and customers to find workable solutions.
• Improved customer satisfaction by finding creative solutions to problems.