, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Persuasive Bell Ringer adept at getting donations without making people uncomfortable. Willing to work in any weather and stay positive. Successful at raising placing meat second highest funds received for the Salvation Army.
Skills
Christian church member
Time-card knowledge
Culturally-sensitive
Valid Oklahoma driver's license
Experience
12/2019 to 12/2019Bell RingerSalvation Army Usa | Carnegie, PA,
Stood by kettle for 6 hours a day and rang bell.
Thanked individual donors for contributions.
Wished passersby "Merry Christmas" to maintain cheerful presence and solicit more donations.
05/2015 to 02/2016People GreeterFellowes, Inc. | Mesa, AZ,
Observed customers coming and going to protect store assets.
Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities.
Offers each customer exceptional support for any need, including directing to different locations and connecting with specific personnel.
Assisted with security procedures by validating purchases against receipts.
Helped keep entryway and front line clean, organized and fully stocked with inventory.
Answered customers' questions about hours, seating, current wait time and other information.
Maintained cleanliness of front entry area.
Supported sales and service desk with returns processing and merchandise restocking.
Offered above-and-beyond assistance to guests with limited mobility.
09/2012 to 05/2015Customer Service ManagerKeen Footwear | Shepherdsville, KY,
Enhanced customer service procedures and policies to improve support structures company-wide and boost customer satisfaction.
Decreased process lags by training customer service representatives and planning advanced staff development.
Assisted customers in making payments on accounts and setting up payment plans.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Interviewed, hired and trained new quality-focused customer service representatives.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Delivered continuous training to associates to maximize performance and customer relations skills.
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Evaluated employee job performance and motivated staff to improve productivity.
Set clear expectations and helped employees pursue optimal paths for achieving each target.
Evaluated and authenticated returns, exchanges and voids.
Assessed departmental operations to determine areas for customer service improvement and support.
Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
Upheld strict quality control policies and procedures during customer interactions.
Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
Evaluated quality of representatives' phone calls and provided feedback to management.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
09/2007 to 09/2012Assistant Store ManagerSams Club | City, STATE,
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
Oversaw aspects of maintenance, inventory and daily activity management.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Coached and developed store associates through formal and informal interactions.
Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
Assessed, optimized and elevated operations to target current and expected demands.
Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Identified and solved complex strategy problems to drive organizational goals.
Generated daily operational and sales reports for corrective action or continuous improvement.
Lead team of up to 300 employees in all operations including sales, service, parts and office functions.
Contributed to organizational initiative to achieve weekly sales, budget and other targeted goals.
Achieved 2% Base Growth increase in Membership Revenue and in sales revenue $76,000,000 in total annual sales in merchandise. An increase of $4,000,000 over the prior year.
Monitored progress by establishing plans, budgets and measuring results.
Boosted profit opportunities, conducting cost, schedule, contract performance, variance and risk analysis procedures for corrective action.
Supported community outreach initiatives by partnering with local organizations.
Hired, coached and mentored team of uo to 300 sales representatives.
Provided leadership to 20 employees through coaching, feedback and performance management.
Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
Represented integrity and professionalism in all areas of business, serving as mentor and roll model to staff.
Education and Training
Expected in | Environmental ScienceCameron University, Lawton, OKGPA:
Expected in High School Diploma | Clymer High School, Clymer, NY, GPA:
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